144 comments found.
Uploading a demo file shouldn’t be this hard. Is there another way of doing this without using Unyson?. It keeps giving error messages. And my zip is enabled.
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Hi, i would like to buy your theme but it doesnt work on my ipad or my iphone with Safari. It works on Chrome and it works on my Windows PC but it doesnt work on Safari on my ios devices. The Loading Screen is all what appears
(the live preview)
Hello Jurgenmarz,
Thank you for reaching out and expressing interest in our theme!
We have thoroughly reviewed our site using various devices and browsers and have not encountered any issues. It is working perfectly from our end. You can confidently proceed with the purchase of our theme. If you encounter any challenges during the setup or configuration of the theme, please feel free to contact us.
We are here to provide you with assistance.
Thats interesting, now it works 
thank you!
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hello Team,
I’ve been using the paid theme on my website since 2018 my support ticket has expired, and I have updated the theme and plugins but all of a sudden when I updated the booked plugin my website showed some critical error. Can you please help me out on this issue I need this booked plugin on my website for the appointment booking.
Kindly find the website URL: https://healingcushiontherapy.com/
Best
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
I have installed this theme but it is showing error on the website of theme’s plugin
Hi.,
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
When I purchased this theme 2020 it came with WPBakery as a plugin. The plugin is telling me I need to update it. How do I go about this if it came with the theme?? I notice now that in the download file it doesn’t show WPBakery. Is this not being supported any more??
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Why have I been logged out of the forum? And my purchase code has been deactivated?
Hi Machanek.,
Kindly, confirm the purchase code through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and reset the support forum login details
Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thanks!!
30 minutes after my information in this place. I received an email that my password has been changed on your support platform. I sent the purchase data in the form as you asked
HI machanek.,
Sorry for the inconvenience. kindly, share the username and the registered e-mail id, so that we will reset your support forum login details and let you know.
Thank you!
Hello Team, my site has become very slow, I will like to take out the page loader, Kindly assist me on how to do this
Hi.,
Kindly navigate to Appearance => Customize => Site identity => Use Site Loader. Where you can turn off it as per your requirement.
Please have a look: https://prnt.sc/aCy3C84uoVKC
Thank you!
Please there is no site identity as I have checked following the instruction on your document.
seen it now thank you
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
How can I change the little Icon of the brain that roll up the page to the top to another picture like my logo? This icon is always on the right bottom of the page that when you click on it it rolls up to the top of the page.
Hi.,
Have a great day.
Change the favicon:
Kindly navigate to Appearance => Customize => Site Identity => Site Icon where you can change the little icon as per your wish.
Please refer: https://prnt.sc/bH-kBRVJjNvi
Change the To top image:
Kindly navigate the file path given below.
File Path: wp-content => themes => psychiartist => css => layout.css
Where you can get the icon code and change it as per your requirement.
Please have a look: https://prnt.sc/fyHZrSQK6QYq
Thank you!
Hey, I just purchased the theme, I hired a professional developer to work on it but it looks like the theme doesn’t work. Now he has to develop it from scratch if I want the same What is the next step?
Here is the error we get when we install the theme:
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi.,
Sorry for the inconvenience
Due to a local Holiday, we can’t reply to your request.
A common issue that can occur when installing WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating the theme.
Please refer to the Link : https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
I did what you said, it installed the theme but now the website does not come up at all. Just keep loading. Your actual sample in themeforest also has a huge delay to come up. What is wrong with the theme? Check it out: www.regalsecret.com
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Just emailed you. Let me know about the result…
Hi.,
We have fixed the issue. Kindly, have a look.
Please refer : http://recordit.co/UjQE3WkDjt
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
hey all, I have this theme and is great BUT…. the videos on porfolio doenst work anymore… any ideas?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi DesignThemes Support team,
I bought this theme and wanted to use the same kind of layouts as in your demo. For instance, a background image on top of the home page that takes the full space, a call to action on top of it, and also pick some of the different sections.
I saw the solution with unyson, and the thing is I already prepared a few pages on my website with various plugins involved and I don’t want to redo all from scratch.
How can I pick the demo elements that I would like to use ?
Best regards, Anis
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hi,
I already mentioned seeing this solution, and it does not satisfy me.
I already have content and don’t want to override everything by using Unyson import. I just want to use the parts of the demo page that I like.
Please give me another solution, or provide a refund. I don’t see the point of using a template if it’s not facilitating content creation.
Regards, Anis
Hi.,
Kindly mail your domain URL, WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and let you know the solution.
Thanks!!
Hello,
Why would I give you my credentials ?
I am just asking for a solution to get demo elements one by one without copying the whole demo and erasing the whole site content.
If not possible, then I would like a refund, as I have no use of the theme.
Regards, Anis
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
I already provided the details in my previous messages. Holly molly am I talking to a bot ?
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest XML Demo content files.
We would be happy to help out here support@wedesignthemes.com.
Thank you, we look forward to helping you!
First of all my purchase code not working and i dont know why. I have a problem when i go to install 3 plugin (DesignThemes Core Features Plugin,DesignThemes Doctor Addon,MultiPurpose Before After Slider ) and the error is PCLZIP_ERR_BAD_FORMAT (-10). Help with this pls! Ty!
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Ty solved it!! 5 stars
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Best regards!
DesignThemes Support.
Hello – have you looked at the demo on Firefox on Windows 11? Really slow to load. I am trying to update a site using this theme that I did not develop so I don’t have the purchase info. It loads slowly, especially on Firefox. I would like to disable the loading screen to see if that helps but I don’t see it in the settings.
Hi Johng95409.,
Thanks for contacting us and being interested in our theme.
Yes, we have tested our theme in the Windows 11 firefox and chrome browsers. The theme is working fine and fast.
Thanks!!
Regards., DesignThemes Support.
Is there a way to turn on off the loader? On Firefox, even on your demo it takes 4+ seconds to get past that and see the home page content.
Hi.,
Navigate Dashboard > Appearance > Customize > Site Identity > Site Loader ( ON / OFF)
Please refer to the attached screenshot: https://prnt.sc/HS7z_ssYtx_H
sorry but my previous message was not received by your support service. I complained about the WP Bakery page builder not working on the template pages purchased by you. They confirmed that it worked by asking to contact the developers of the plugin to purchase the full license. I do not find it the correct way to give me assistance so I ask you if there is the possibility of reimbursement for a model that I cannot use like the other users. I await a response on this. Thanks Stefano. scusate ma il mio precedente messaggio non è stato ricevuto dal vostro servizio di supporto. Ho lamentato il mancato funzionamento WP Bakery page builder sulle pagine del template acquistato da voi. Mi hanno confermato il funzionamento chiedendo di rivolgermi agli sviluppatori del plugin per acquistarne la licenza completa. Non trovo sia il modo corretto per darmi assistenza quindi vi chiedo se è contemplata la possibilità di rimborso per un modello che non riesco a utilizzare come gli altri utenti. Attendo una risposta in merito. Grazie Stefano
Hi.,
1) Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Theme authors will not provide the activation code for the plugins bundled with the theme. And here is the article of envato for that https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
2) Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
No demo is included, support is only by forum, so if you want a demo you have to wait, the links given to other users are expired. I think a want a refund please, time is very critical for my work :’(
Hi.,
Sorry for the inconvenience
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Thanks for your answer, im going to email you with a video, can’t activate the plugin, i clic on activate but doesnt work
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
thanks, i will right now
done, just sent
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Ho acquistato il tema ed installato la demo su wp 6.0 ma WPBakery nella home non funziona lato frontend mentre sulle altre pagine funziona
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Please refund me.
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Done
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
hello friends… am about making purchase today. my last question is this. Is it better to have a theme installed before importing the demo content or it best installing the demo content without a pre-installed theme. Because I will like to use the demo content just the way it is
Hi.,
When choosing this option, all the existing content of your website will be lost and replaced with the new data. We recommend using this option for new WordPress installations only.
Import Demo Content : http://docs.wedesignthemes.com/dt_articles/import-demo/
it is a new wordpress installation
Hi.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
ok on the image, have my own but will also like to buy the license … what editing platform should i use in wordpress
Hi.,
Our theme supports both Elementor Plugin as well as WPBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WPBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
I just bought the theme, i want to install the demo site. I can see the following the the zip file i download 1. Licensing 2. premium-plugins.zip 3. psychiatrist.zip 4. psychiatrist-child.zip
which zip file contains the demo site please
after installing teh plugins i get this error There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hi.,
Theme installation : http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
hello team, please I am asked to purchase WPBakery. Can I use my own page editor like elemento?
How do I activate WPBakery. Because I am not willing to pay another $56.00 to WPBakery. Kindly advice
Hi pyawamoah1.,
WPBakery page has already been installed in your theme, we have enabled the role manager to edit the posts and page in your theme. You don’t have to pay any payment to the Wp Bakery Page builder, it’s a theme default builder to make changes.
Thanks!!
Regards., DesignThemes Support.
Can i run the demo content without word press? I use Dreamweaver and note++ for my we apps
Hi pyawamoah1.,
Thanks for contacting us and being interested in our theme.
It is a WordPress theme and It’s not possible to run demo content without WordPress. But you can edit the code using any code editor like notepad, notepad++, sublime, visual studio code, dream viewer, and so on.
Thanks!!
Regards., DesignThemes Support.
so what you are saying is that, if i purchase right now, i can edit the demo content with any of the IDE’s you mentioned and view the result on a Brower without WordPress? I really like the theme and want to use it for a client, but i do not develop in WordPress and i feel it will be waste of client time if i have to now learn it.
also do you have similar theme not built with wordpress?
Hi pyawamoah1.,
We have developed a Psychology theme in WordPress only and we don’t have an HTML framework.
Thanks!!
Regards., DesignThemes Support.
this makes me very sad!!!!
Do you have a similar theme in HTML5?
Hi Pyawamoah1.,
Really we missed valuable clients like you. Unfortunately we don’t have any HTML framework for this theme. You can try our WordPress theme as per your need.
If you have any queries or issues in the future we will support you. We have a wonderful development and support team to help and assists you to resolve your queries and issues.
Thanks!!
Regards., DesignThemes Support.
like the sound of that, will try and get the basics of Wordpress and revert
Hi Pyawamoah1.,
Awesome. We are waiting for the awesome journey with you!!
Thanks!!
Regards., DesignThemes Support.
