177 comments found.
Hello everyone.I have installed this theme but i cant find video background theme.I can active just first theme so Psychological Help.How can i add video background theme i need urgently
Thanks beforehand
Hello,
Thank you for choosing our theme!
Cloe Brooks consists of the Default skin that comes with the 5 homepages – https://cloe-brooks.themerex.net/doc/#homepage_settings_page_1 The video background homepage https://cloe-brooks.themerex.net/home-5/ is one of the offered homepage designs. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Dear Plugin Developer’s Team,
I am writing concerning the vulnerabilities identified in versions 2.4.3 and lower of the "Booked – Appointment Booking for WordPress" plugin. I was informed by Envato Market about the potential risks and the temporary version (2.4.4) that has been provided.However, I would appreciate a clearer timeline on when we can expect a permanent solution to this issue. Many businesses, including mine, rely heavily on this plugin for our operations. Having a vulnerable plugin without a long-term fix is a significant concern for us.
Additionally, I understand that there is an alternative plugin, “QuickCal,” which is positioned as an equivalent plugin. While I’m considering transitioning to this new plugin, it would be helpful to know if there are any plans to continue supporting the “Booked – Appointment Booking” plugin in the future.
I hope for an adequate booking solution that ensures both the functionality we need and the security of our platform.
Thank you for your prompt attention to this matter, and I look forward to hearing from you soon.
Best regards,
Kamen
Hello Kamen,
Thanks for contacting us!
The Booked version 2.4.4 with PHP 8 and vulnerability fixes is already available.
We may provide you with a fixed version. This will allow our customers to update Booked plugin and continue using it on the site.
You may use the option “Presales Question” at https://themerex.net/support/ and provide the purchase code in the message body if your support has expired.
We will decide in favour of plugin replacement in case the plugin author does not offer the solution and completely discontinue the plugin.
Also, we plan to add compatibility with QuickCal plugin in the next theme updates.
Thank you for understanding.Hi, i just updated my website and it’s loading very slow. can you check: https://psychicare.com/
Hello,
Thank you for contacting us!
Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance. Please provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance.
Regards.
Hi,
I am having to update the theme because my host is upgrading php to ver:8
I have the child theme activated and the documentation implies that I have to delete it before I do the update: ”... 4. Proceed to Appearance > Themes, deactivate the old theme version, delete it, upload the new one (version 2.0.0) and activate it. ...” I have installed: ‘Cloe Brooks (Main Theme) – Version: 1.4’ (not Activated) and: ‘Cloe Brooks (Child Theme) – Version: 1.0’ ( Activated)
The confusion for me (and my question), is because the wording says deactivate, I take that to mean the ‘Child Theme’, as that’s the ‘Theme’ that I have activated.
Also, can I update directly from these versions to the new 2.6 version in a single step:
‘Cloe Brooks (Main Theme) – Version: 1.4’ And: ‘Cloe Brooks (Child Theme) – Version: 1.0’
Or do I need to do it incrementally? If not where can I get the previous one(s) that i will then need?
Best Regards Peter
Hello Peter,
Thank you for contacting us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder. If you choose to update the template, you need to set up the website again and re-build the content using Elementor.
Before you go ahead with the update make sure to backup your old theme’s folder. Download it to your computer locally.
You can update the theme (v.1.4) to the latest version using Update Option 3. Update using FTP client – https://cloe-brooks.themerex.net/doc/#installation_theme_update Our Tech support team will be glad to assist you with that. You may use option “Pre-sales question” at https://themerex.net/support/ that does not require support renewal.
Regards.
Hello,
is it possible to have a onepage system? And a sticky menu?
thank you!
Hello,
Thank you for your interest in our theme!
Absolutely! You can easily build a one-page website using this theme and create a one-page navigation so the user can scroll to the needed page section after pressing on the menu item.
Also, please check the video tutorial on how to Enable Sticky Header – https://www.youtube.com/watch?v=_okSp4Rw9LI
Regards.
Really nice support I have to say. Thank you.
Hello,
We really appreciate your feedback and we’re lucky to have you. Thanks for being such a fantastic customer!
Have a nice one!
Hi,
It is a nice product. but can you add features from https://www.onlinecounselling4u.com/
It is very informative website for visitor.
Hello,
Thank you for your interest in our theme!
Sure. To achieve the specific functionalities (online courses), an additional plugin will be necessary. Our Custom Studio team specializes in such customization and would be happy to assist you. Simply visit our website https://themerex.net/support/ and choose the “Get a free quote” category.
Also, please consider these LMS themes:
1. Anesta https://themeforest.net/item/anesta-intranet-community-and-buddypress-wordpress-theme/38185608
2. SmartHead https://themeforest.net/item/smarthead-tutoring-service-online-school/19826112
3. Learnify https://themeforest.net/item/learnify-online-education-courses-wordpress-theme/33410806
Regards.
How do I edit the mobile hamburger menu? Specifically the social buttons? It’s not in the documentation and I refuse to renew support after being forced to redo the entire website because you switched page builders.
I also just noticed my blog posts are loading an 500 error https://newperspectivescounselingllc.com/blog/ – the error does not occur when I install other themes
Hello,
Thank you for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will help you with the theme update.
Regards.
Thanks
Hello,
Thank you for contacting us!
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Hello,
Thank you for choosing our theme!
The single service pages as well as all services page inherit the general settings (for header, footer, etc.) specified in Appearance > Customize > Plugins Settings > Services – https://prnt.sc/LLlQY31xA4Zq
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/
Thank you!
Hello dear, I need your help, by mistake I deleted the installation without first deactivating the license for the site. I have not changed my domain, however I cannot reactivate the license, also the url for this https://deactivate.themerex.net/ does not allow me to deactivate the license to reactivate it in the new installation, I would appreciate your help as I have tried to contact support and this has been impossible. Greetings and thank you very much!
Hello,
Thank you for contacting us!
Could you please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body? This does not require purchase code verification. Our Tech support team will be glad to assist you as soon as possible.
Thank you!
ok!, muchas gracias!
You’re more than welcome.
Hi, I just installed the theme and demo content, but I see bigger paddings than the demo. I have not made any changes in the theme. Any idea why? (check top header, menu etc.)
https://novelbrain.gr/about-me/Hello,
Thank you for contacting us!
Let our Tech support team have a closer look at your website settings. Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
I really like this theme and would like to purchase it, but before I do so, I would liek to try it out. do you have an option to try it out for a few hours or so before purchasing?
Hello,
Thank you for contacting us!
Unfortunately, we don’t provide access to demos due to security reasons at the moment. You may view all the ready demo layouts on the demo preview page – https://cloe-brooks.themerex.net/ Also, we do believe that our theme is well documented and you can check many articles and video tutorials that can come great in hand developing your website at https://cloe-brooks.themerex.net/doc/
Please be informed that each of our full-fledged WordPress themes comes with 6 months of premium support, which can be extended at any time. If you have any difficulties with customization, Our Support Team is always ready to assist you and resolve all the issues.
Regards.
Hi there! 
This is out of topic, but I can’t contact you by support system!
I paid another renovation of the support but I cannot still open a new ticket. I entered the ticket support, tried to submit the ticket and I have the sign saying I had to renew it. I clicked there and renew it but now I can’t still open another ticket… I paid 24$ to renew the support, via Paypal.
How can I solve this issue?
Looking forward to hearing from you.
Kind regards, Joana Lapa
Hello Joana Lapa,
Thank you for contacting us!
Please ensure that you enter the new Support Purchase code in the respective field – https://prnt.sc/ZfxFcEjrq8Wt
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Thank you!
Hi, I have pre sale question. is it possible to check online demo of backend, so i can see how admin panel works for booking. Thanks
Hello,
We appreciate your interest in our theme!
We do not provide a trial version or demo version of themes for security reasons. You may view all the ready demo layouts on the demo preview page – https://cloe-brooks.themerex.net/ Also, the theme documentation file includes many screenshots of the admin panel. We do believe that our theme is well documented and you can check many articles and video tutorials that can come great in hand developing your website at https://cloe-brooks.themerex.net/doc/
Please be informed that each of our full-fledged WordPress themes comes with 6 months of premium support, which can be extended at any time. If you have any difficulties with customization, Our Support Team is always ready to assist you.
Regards.
As soon as I want to update the theme from 2.4 to 2.5, the following error occurs:
Some items are not updated! Attention! The page will reload in 5 seconds to update the list of available backups!
What do I have to do here? This has never happened to me before with any theme and I have certainly bought over 30 themes.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
hello, is there xd or psd file of this theme? Can you send me if we buy it?
Hello,
Thank you for choosing our theme!
Sure. Our Tech Support team can send you the PSD files, just submit a support ticket at https://themerex.net/support/
Once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme related questions you might have.
Regards.
I opened support, thank you.
Hello, because the website was running very slowly lately, I’ve updated the plug-ins & also updated to the last version of Wordpress + updated the theme within the wordpress dashboard from “updates” section and the website isn’t working right now… Can you help? Does anyone here faced this issue recently?
Found out that it’s from BuddyPress update…and now I can’t acces the website to deactivate the plug-in.
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hi, where can I found the ThemeREX Addons plugin to download?
Hello,
Thank you for contacting us!
ThemeRex Addons is the core plugin of the theme, and it is included in the package – https://cloe-brooks.themerex.net/doc/#installation_plugins_installation
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, how can I change the SEARCH word to another language? Thank you!
Hello,
Thank you for choosing our theme!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – https://cloe-brooks.themerex.net/doc/#theme_translation
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/
Thank you!
Thanks. I still can’t change it… can you be more specific please?
As the Themeforest comments section is meant only for presale and general questions, we are not able to provide detailed support here. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
