170 comments found.
How do I edit the mobile hamburger menu? Specifically the social buttons? It’s not in the documentation and I refuse to renew support after being forced to redo the entire website because you switched page builders.
I also just noticed my blog posts are loading an 500 error https://newperspectivescounselingllc.com/blog/ – the error does not occur when I install other themes
Hello,
Thank you for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will help you with the theme update.
Regards.
Thanks
Hello,
Thank you for contacting us!
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Hello,
Thank you for choosing our theme!
The single service pages as well as all services page inherit the general settings (for header, footer, etc.) specified in Appearance > Customize > Plugins Settings > Services – https://prnt.sc/LLlQY31xA4Zq
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/
Thank you!
Hello dear, I need your help, by mistake I deleted the installation without first deactivating the license for the site. I have not changed my domain, however I cannot reactivate the license, also the url for this https://deactivate.themerex.net/ does not allow me to deactivate the license to reactivate it in the new installation, I would appreciate your help as I have tried to contact support and this has been impossible. Greetings and thank you very much!
Hello,
Thank you for contacting us!
Could you please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body? This does not require purchase code verification. Our Tech support team will be glad to assist you as soon as possible.
Thank you!
ok!, muchas gracias!
You’re more than welcome.
Hi, I just installed the theme and demo content, but I see bigger paddings than the demo. I have not made any changes in the theme. Any idea why? (check top header, menu etc.)
https://novelbrain.gr/about-me/Hello,
Thank you for contacting us!
Let our Tech support team have a closer look at your website settings. Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
I really like this theme and would like to purchase it, but before I do so, I would liek to try it out. do you have an option to try it out for a few hours or so before purchasing?
Hello,
Thank you for contacting us!
Unfortunately, we don’t provide access to demos due to security reasons at the moment. You may view all the ready demo layouts on the demo preview page – https://cloe-brooks.themerex.net/ Also, we do believe that our theme is well documented and you can check many articles and video tutorials that can come great in hand developing your website at https://cloe-brooks.themerex.net/doc/
Please be informed that each of our full-fledged WordPress themes comes with 6 months of premium support, which can be extended at any time. If you have any difficulties with customization, Our Support Team is always ready to assist you and resolve all the issues.
Regards.
Hi there! 
This is out of topic, but I can’t contact you by support system!
I paid another renovation of the support but I cannot still open a new ticket. I entered the ticket support, tried to submit the ticket and I have the sign saying I had to renew it. I clicked there and renew it but now I can’t still open another ticket… I paid 24$ to renew the support, via Paypal.
How can I solve this issue?
Looking forward to hearing from you.
Kind regards, Joana Lapa
Hello Joana Lapa,
Thank you for contacting us!
Please ensure that you enter the new Support Purchase code in the respective field – https://prnt.sc/ZfxFcEjrq8Wt
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Thank you!
Hi, I have pre sale question. is it possible to check online demo of backend, so i can see how admin panel works for booking. Thanks
Hello,
We appreciate your interest in our theme!
We do not provide a trial version or demo version of themes for security reasons. You may view all the ready demo layouts on the demo preview page – https://cloe-brooks.themerex.net/ Also, the theme documentation file includes many screenshots of the admin panel. We do believe that our theme is well documented and you can check many articles and video tutorials that can come great in hand developing your website at https://cloe-brooks.themerex.net/doc/
Please be informed that each of our full-fledged WordPress themes comes with 6 months of premium support, which can be extended at any time. If you have any difficulties with customization, Our Support Team is always ready to assist you.
Regards.
As soon as I want to update the theme from 2.4 to 2.5, the following error occurs:
Some items are not updated! Attention! The page will reload in 5 seconds to update the list of available backups!
What do I have to do here? This has never happened to me before with any theme and I have certainly bought over 30 themes.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
hello, is there xd or psd file of this theme? Can you send me if we buy it?
Hello,
Thank you for choosing our theme!
Sure. Our Tech Support team can send you the PSD files, just submit a support ticket at https://themerex.net/support/
Once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme related questions you might have.
Regards.
I opened support, thank you.
Hello, because the website was running very slowly lately, I’ve updated the plug-ins & also updated to the last version of Wordpress + updated the theme within the wordpress dashboard from “updates” section and the website isn’t working right now… Can you help? Does anyone here faced this issue recently?
Found out that it’s from BuddyPress update…and now I can’t acces the website to deactivate the plug-in.
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hi, where can I found the ThemeREX Addons plugin to download?
Hello,
Thank you for contacting us!
ThemeRex Addons is the core plugin of the theme, and it is included in the package – https://cloe-brooks.themerex.net/doc/#installation_plugins_installation
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, how can I change the SEARCH word to another language? Thank you!
Hello,
Thank you for choosing our theme!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – https://cloe-brooks.themerex.net/doc/#theme_translation
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/
Thank you!
Thanks. I still can’t change it… can you be more specific please?
As the Themeforest comments section is meant only for presale and general questions, we are not able to provide detailed support here. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
How do I change the social media links on my mobile home menu? Thank you.
Hello,
Thank you for choosing our theme!
The social links are modified in the admin panel: Theme Panel -> ThemeRex Addons -> Socials. Please review the guide – https://cloe-brooks.themerex.net/doc/#themerex_addons
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
I wasn’t able to register at the ThemeRex site for support. I don’t know why. I never received an email confirming registration. Yes, I did look in trash and spam folders. I am wondering how to change the copyrighted images. I inspected the CSS using Google Chrome and it looks very complex.
Hello,
Thank you for choosing our theme!
If you mean the background image for the page blocks, they can be set in the Edit Section/Column > Style > “Background’/”Background Overlay” tabs in the Elementor widgets panel – https://prnt.sc/gmHfBx55XQUG
The sliders can be customized in the Slider Revolution (WP Dashboard) -https://cloe-brooks.themerex.net/doc/#plugins_settings_slider_revolution
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
Hi there Question Pre-sale: I am thinking of purchasing this amazing template, but I saw that several people did not manage to change template colors and fonts. My client needs a totally diferent template colors (blue) and a totaly diferent font with serifs. Can you please advise me on this? Should I not purchase because of these two necessites? Furthemore, can I use elementor Por to copy elements from diferent pages to others that I need? Making a puzzle with the sections from diferent pages? I will be using Elementor Pro. Thank you very much!
Hello,
Thank you for your interest in our theme!
Absolutely! The theme offers a user-friendly and intuitive Color Scheme Editor. The video tutorial shows how to customize website colors in a few clicks – https://www.youtube.com/watch?v=rk2uSsPDy8Q Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors.
Please note that the theme is built with Elementor free version. We do not include Elementor Pro in the package. However, the template is compatible with Elementor Pro. Please feel free to use it for theme customization.
Regards.
How do i change the menu/header colours, asking for a client. “Color scheme editor Select a color scheme to modify. Attention! Only sections of the site with the selected color scheme will be affected by the changes” theres nothing in here that mentions Header/Main Menu
Hello,
Thanks for reaching out to us!
Could you please check the support ticket at https://support.themerex.net/ticket/61777 ? Our support team will gladly assist and guide you.
Regards.
Hello,
Thank you for reaching out to us!
Please provide your website details in the support ticket at https://themerex.net/support/. Our Tech support team will be glad to assist you!
Regards
See above.
Hello,
Thank you for contacting us!
Your support tickets have been updated. Please check them.
Regards.
Why is the title of the service page a H2 tag? Asking for a client…
Theme seems slow to me with the bouncing dots taking 3 seconds to load the next page…
Hello,
Thank you for contacting us!
Could you please review your support tickets?
Regards.
