43 comments found.
Why won’t my theme update to the latest version? 1.0.7 Do I need to pay more?
Hello,
Thanks for contacting us! Theme updates are free, you don’t need to pay.
Our Tech support team will be glad to check and assist you at https://themerex.net/support/
If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Thank you in advance.Cool. Have opened a ticket as you suggested.
Hello! I created a ticket, I can’t install demo content, please respond
Hello,
Thank you for contacting us!
It looks like the issue is resolved, and you have managed to install the demo data. Your support ticket has been updated. Please respond at https://support.themerex.net/ticket/93102
Thanks.
Hi where is the psd files?
Hi,
Thank you for choosing our theme!
Please take my apologies for the delayed reply, we do not work at weekends.
Please note that we do not include theme related .XD files into the theme package, because it might significantly increase the size of a downloadable archive. In case you need these files you can always request them by contacting our support team at https://themerex.net/support/
Regards.
Hello, I bought the theme thinking that it was an HTML template, is there a way to get the HTML code?
Hello,
Thank you for contacting us!
This theme is available in Wordpress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Regards.
Hi I have issue with the theme is imposible to install in my website and my server is good
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
I have replay with all the details okay
Hi, possible to link the address at Gmap?
and on your demo Home 1, the glass of beer in slider, its possible to custo;ize it for change “Pubzinne” by an other brand name?
Hello,
Thank you for being so interested in our theme!
Absolutely! To add a google map with our address, just enter a valid API key in the “Google API key” field in the Theme Panel > ThemeREX Addons > API tab – https://prnt.sc/31vNjAut_mI4
Feel free to use your own image to replace the glass of beer in slider – https://prnt.sc/gBBtbPw820DP and https://prnt.sc/Ht0WKWVi-97p
Regards.
Presale question: is there a way to display the different beer-types only – and not to sell them? I mean: instead of the shop it will be only a directory of the different types, but you cannot buy them.
Hello,
Thank you for your interest in our theme!
To disable the Cart but to showcase your products you can simply enable the Catalog mode with the help of WP Catalog Inquiry plugin – https://wordpress.org/plugins/woocommerce-catalog-enquiry/ Please note that it is a third-party plugin. But there should be no issues using it.
Alternatively, you may also remove WooCommerce plugin from the website to delete all shop features.
Regards.
Html verison?
Hello,
Thank you for your interest in our theme!
This theme is available in Wordpress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Regards.
Hello, After purchasing the theme and trying to install it the import process did not work. Then after trying it again, it said the license code has already been used. I’ve written a direct message to your profile and look forward to a timely resolution.
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – http://pubzinne.axiomthemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/
Regards.
Does the template come with all the content, images, fonts and shown in preview? I would really like to keep the font/style the same in the slider. Possible?
Hello,
Thank you for your interest in our theme!
Absolutely! Our theme includes a simple One-click demo data import tool. It allows getting a copy of our demo website. But all clipart images included in this theme are copyrighted to their respective owners. For this reason, we insert their blurred/watermarked versions during the demo data import.
Our Tech Support team can send you PSD files or the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Hi, can you help me to change the color of the header menu?
Hello,
Thank you for choosing our theme!
Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors. Please check this guide – http://pubzinne.axiomthemes.com/doc/#customizer_settings_color_scheme
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello
Trying to edit the header gives an error that the content isn’t found. I tried to edit from Layouts or Template header but no results. Is theere anything else that i have to do?
Hello,
Thank you for choosing our theme!
Please create a support ticket at https://themerex.net/support/ and provide more details. Any screenshots will be much appreciated. Our support team will gladly assist and guide you.
Regards.
Hello! I got the theme trough Envato Elements – is there any way of disabling the “Search” Bar on the mobile menu? I cant seem to find the option for this.
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to obtain support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
how do i removed the welcome word? and why am i getting repeated home 2 on the same page?
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please provide the requested website details at https://support.themerex.net/ticket/50609/ and get qualified help.
Thank you!
I downloaded your Pubzinne theme from Envato Elements. I have been going through and customizing it, however, there are some homepage images I simply cannot find in Elementor or even throug Inspect on Chrome. They are a yellow handwriting font images, like “the best beer” or “sport”. The images are in the media gallery, but for the life of me I can’t find them to eliminate/replace them.
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance.
You can easily change the background images with the yellow handwriting with the help of Elementor. Please review the screenshot – https://prnt.sc/1qi0uhk
In case you have any further questions, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ and get more details on how to purchase support.
Regards.
where can i find the slider revolution key?
Hello,
Thank you for contacting us!
Please be advised that only the direct plugin buyers can officially activate Slider Revolution with a license key. But you have it included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get.
You can update the plugin when a new version is available with the help of ThemeRex Updater directly in the Dashboard – http://pubzinne.axiomthemes.com/doc/#installation_theme_update
In case you have any further questions, please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your requests.
Regards.
Question on the checkout page who do I get rid of the content below that shows the homepage content. I just need it to have the checkout info only
Hello,
Thank you for choosing our theme!
By default, there’s no any content from homepage on the checkout page. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. Thank you!
Regards.
ASAP!!!, hey there, i have been trying to contact you to fix my issue with this theme. i’m a professional designer and my clients are waiting. but you guys have so much delay to answering back. this is not professional, please answer my tickets immediately. i have skype, whatsapp and any other platforms to contact for faster communication. Thank you for your attention for my issue.
appreciate your response, but i still didn’t get my result from your team and i cannot wait until tomorrow for another response. please answer my ticket today.
Hello, i’ve got the theme from elements.envato so got no purchase code. I’ve already opened a ticket https://support.themerex.net/ticket/43008 after purchasing SUPPORT @ 24USD theme won’t let me edit with elementor anymore. changing theme works fine with elementor. but pubzinne doesn’t. hope you can have a look ASAP.
thanks
Hello,
Thank you for getting in touch with us! Let our Tech support team have a closer look at your website settings. Your ticket has been updated. Please review it at https://support.themerex.net/ticket/43008
Regards.
Is there a photos gallery of some sort included with expendable photos, I’m not seeing any which is a must for a bar/restaurant
Hello,
Thank you for your interest in our theme!
The theme includes Elementor page builder that allows you to set up a gallery with expendable photos. Please review the screenshot – https://prnt.sc/12wzi7a
Regards.
