Hi FVMLLC,

Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message

Thank you

Yes – I had emailed through there as well (in the Email jegtheme box). Still have not heard back. Please advise.

Please be patient for a while, our support team will check your email shortly.

Thank you

Hi Sereniss,

Thanks for your interest in the Purina template kit.

About WooCommerce, unfortunately, we don’t have any template for it but you can use this template with WooCommerce and make your own shop template.

About the WPML, yes you can use that plugin.

Let me know if you have further questions and hope you can join us soon.

Thank you

Hi rappie,

For now, you need to import the single post template whenever you create a new post.

Thank you

Hi terryatsm,

Unfortunately, we don’t provide an official support service for Elements users. You need to purchase this item from Themeforest to get an official support service.

Thank you

I’ll pass on purchasing, theme obviously doesn’t work correctly. I would be embarrassed having a theme that didn’t work and refuse to help even when obtained properly.

Hi terryatsm,

Our template kit is working well, I have already tried to check on my local environment. You may not install them properly on your website. You can check our online documentation on this page https://support.jegtheme.com/2020/12/how-to-install-template-kit/

Thank you

Hi drgnlover,

Can you send me an example of the critical error message that you got?

Thank you

Hi thanks for responding, I did not realize I had to have my Pro license activated when I upload the files. My apologies.

Hi drgnlover,

So all works fine now on your side? Just want to make sure.

Thank you

Hi Marcozelf,

Please check our online documentation on this page https://support.jegtheme.com/2020/12/how-to-install-template-kit/

Please make sure you already follow all the instructions.

Thank you

Thank you @jegtheme – I am now using the Hello Elementor theme and still unable to view my updates live at my .com site; it shows me updates have been made and saved but they are not showing publicly so will continue to research what I am doing wrong; is there a support team that can help with this if I continue to have issues? Not sure if I would go to Envato or Wordpress. LOVE the template kit, it is beautiful !!

Hi,

Can you provide me example of the problem that you refer to?

Thank you

I had someone help me load them properly – thanks

visually a great template kit – but the speed performance when it is “empty” is 35 !! It is impossible to get worser – its bitty – but too slow: /

Hi mirjam_MIM,

Page speed depend on many factors, such us your theme, plugin, server setup, website content, external source and etc.

For page speed optimisation you can check this article for example https://www.wpbeginner.com/wp-tutorials/how-to-optimize-core-web-vitals-for-wordpress-ultimate-guide/

Thank you

YES – there are many reason – but when you take the Template Kit and throw away all pictures – and the EMTY Template Kit is slow – NOWBODY can speed the Template Kit anymore!! So – I want my money back form the PURINA Template Kit – because I can’t use it.

Thank you webstrot

Thank you Bug-IRL

Thank you rewebsotech