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Dear theme maker, My customer has a website that has been made with your theme by his previous web designer. I have installed contact form 7 but I have the same problem as more people had, there is no styling and I cannot find out why. Can you provide me with some styling so I can see boxes and a normal send button. You can see what is happening at the below page.
Well, you just need to update the theme to the latest version:
Your client should have access to the latest update via ThemeForest / Downloads tab. If he doesn’t, you may send me a licensing code (that came with the theme purchase, I’m sure the previous designer provided it) privately to email@example.com and I’ll send you the most recent version of the theme.
Thanks for your reply. His old web designer did not gave him the license code …. so I will advise him to buy another license.
Please send me a private message to firstname.lastname@example.org along with your website URL, we will talk about it there.
Hi, after three years started the redesign of my website. Updated wordpress to 4.7, now I’m experiencing some issues.
1)In the main portfolio page PROGETTI (http://marcotagliatori.com/portfolio-2/), I’v chooses the layout portfolio 1, 3 columns. It’s possible to get rid of the bullets above each thumbnail? This also for the subpages INTERIOR DESIGN, ALLESTIMENTI and RETAIL.
In general, I would like to have the same look of the thumbnails as visualized in the home page, strip below, the PROGETTI RECENTI section (no border around the thumbnails
2) In the singles portfolio pages (for example: http://marcotagliatori.com/portfolio/vspv-house/), is visualized the name of the main portfolio page (PROGETTI) and NOT the title of the work (in this example is VSVP)
Thanks for your support
I’d truly appreciate if you could open a new ticket on our Support Center along with your WP login credentials so we can debug it faster for you.
My site is suddenly showing wrongly – as the ‘featured images’ are missing from things like news indexes and portfolio pages.
I have raised the issues with the hosting company but they say on reviewing the errors that this is due to the theme coding and that it needs to be compatible with WP 4.7
“On checking in to this it looks like the issue is down to the coding of your theme I’m afraid. On enabling debug mode there is notices all over the place. Specifically for the images on the photos page for example, the error is below.
Notice: Use of undefined constant rel – assumed ‘rel’ in /var/www/vhosts/caseystoner.com.au/httpdocs/wp-content/themes/purity/template-portfolio-three-2.php on line 18
At this point I’m afraid you will need to look at speaking to the theme devs to get it updated to the standard of WordPress 4.7.”
Please can you confirm that you are aware of these errors and if you can also confirm when a fix will be released?
Please send me a private message to email@example.com and I’ll be glad to provide you a patch for those issues.
I’ve replied your e-mail right after I received it but unfortunately your mail server is blocking incoming emails:
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
I tried both my work email and personal one on gmail and your server is blocking both which is strange. Can you please provide another address? You may also open a new private ticket on our Support Center.
I just tried to submit a ticket but can get no further than having selected Purity in the dropdown. Can you try emailing gareth at vroommedia dot biz and see if that works?
Alternatively I guess you could send any notes and assets/files via WeTransfer?
I’ve replied the email from your alternative mail address yesterday, right after I saw it.
Thanks for that. I replaced the theme but I have had to roll it back to the old version as – although I am using the ‘dark’ version of the site, the new theme seems to turn the pages white and I cannot seem to make them dark.
Any ideas what that might mean?
Would you mind sharing your WP login details via email (the alternative mail address where I can actually send emails) along with a list of problems you have so I can take care of them?
I have just sent you the email. Thanks!
Hi there – is there any news on how this is going?
Hi there – I wondered if you had any news on this?
I’m so sorry for the delay, I’ve replied your email.
I am working with a client site who bought your theme and we’re almost done with it. We just need some help.
In the home page, instead of showing the portfolio items, we’d like to show different posts categories only without thumbnails.
How can we do that?
Thank you so much for the purchase!
This is of course possible but will require few tweaks in the theme’s code. Please open a new private ticket on our Support Center along with the site’s WP login details and FTP credentials so I can perform the customization.
Hi there, I’m using v 3.2.1 and I just discovered the slider is no long working properly – there’s a bit of it showing but no images (not checked the site for a while) I’ve tried deactivating the few plugins installed but that didn’t help and I’ve tried a few other things too. Could you help me please? sorry my support ran out ages ago www.kjpropertyimprovements.co.uk
Would you mind sharing your WP login details on our Support Center (create a new private ticket) so I can debug it for you?
Hi it wont allow me because my support has expired
All right, please send me a private message to firstname.lastname@example.org then.
Thanks just emailed you
I’m replied it.
Does your theme support PHP7?
Hey, we love the theme but are having one small issue when viewing the site on a mobile. The menu does not display properly like it does on the site – as you can see from the screenshot attached there is only a box with arrows to show the menu and is easily missed: http://imgur.com/a/CWyfg
How can we fix this? Thanks!
Thank you for your kind words!
Regarding the issue: please make sure that in the Theme Options / Translate you fill all fields there (especially the “Select menu” one) and please make sure that in your Appearance / Menus you have a new menu created and assigned to the theme’s main navigation location (this part is described in the theme’s documentation).
Amazing! Thanks Filip that has worked perfectly and now works fine! Thanks for your help!
I’m really glad I could help!
(the company i work for purchased the theme)
Im working on a website for a client. She wants social buttons on the page. I got the button working from the theme settings page, but i can’t find an option to open the links in a new tab/page. Is this something that could be implemented? or am i just not seeing it.
Thank you so much for the purchase! We cover all support inquiries through our dedicated Support Forums so I’d appreciate if you could repost your question there. Our support staff will be more than glad to help you out!
I have upgraded to version 3, but it has caused a few problems:
grey dots next to thumb images on portfolio page and contacts page
Lightbox seems to have a set width (which is too small)
portfolio page links rollover colour is red not our lime green
All the images paths were lost in the portfolio lightbox but i have sorted this
Please let me know if this is something you can help with or if i need to renew support with you.
Please open a new ticket on our Support Center and I’ll be glad to help you out from there.
I can only see a loading page there. Can you please post your WP login details privately via a new ticket on our support center?
I want to remove all my sidebars. It shown as white extra space in right in by blog articles and portfolio page. I mean i want all full width. Also i want to make website body thinner.
Would you mind creating a new ticket on our Support Center along with your WP login details so we can help you with this?
I’m trying to assist a friend with a site that was running Purity 3.0. His site got hacked and now when we try to activate the Purity theme, it throws this error and we get locked out:
Fatal error: Call to undefined function get_option_tree() in /home/content/a2pnexwpnas02_data03/62/3295862/html/wp-content/themes/purity/functions.php on line 160
We got the host to get us back in and I’ve switched the theme over to Twenty Seventeen for the moment. My friend would like to get back to using Purity both b/c it’s a cool theme and b/c his content is not fully showing up in Twenty Seventeen. Someone in the past bought the license and I don’t know how to contact that person.
We’d be happy to pay for a new license, but don’t want to if the hack has somehow made it difficult/impossible to run the theme.
The site is at http://charlottesvillemuralproject.org/.
Can you please advise?
I’d be happy to submit a ticket, but as I mentioned, the theme was purchased some time ago and my friend doesn’t know who that was, so there is no way to track down the Purchase Code. Can I communicate the login credentials via email?
My addy is chuck[at]baldguystudio[dot]com.
I just dropped you an e-mail.
Hello! Checking in … did you receive my email OK? Thanks!
Hello- Is there a way to have button links open in a new window? Specifically, I am using [blue_button] and have added target=”_blank” after the URL but it seems to have no impact on opening the link in a new window. Help is appreciated.
Well, it was not possible but I just added that feature and you’re now able to use a new_window=”yes” attribute. Please open a new ticket on our Support Center and I’ll be glad to send you an updated version of the purity shortcodes.
Hello. It appears that our website logo image (“Flint Registry”) is not visible through all browsers, specifically through Safari and Chrome when viewed on a Mac. Please advise why this may be happening and how to remedy the issue. Website is flintregistry.org. Thank you.
Are you sure you have a high resolution logo uploaded in your Theme Options / Retina panel?
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