@Edge-Themes

Hi there,

Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.

If you wish to install the newest version manually, please submit a ticket at our Help Center or contact us through this email, include your purchase code and we will send you the latest version.

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Hello,

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hi there,

Unfortunately, the Pxlz is not compatible with Elementor. This theme is built with WPBakery page builder so in order to customize the content you will have to use this page builder.

You can take a look at our theme built with Elementor here.

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Hi there,

Thanks for writing in! Yes it is and you can read more about it here.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for taking an interest!

1. Our team is working hard on updating all our themes at the moment and Pxlz theme will for sure be updated, we do not have any ETA at the moment however we can say that it will be soon. We also do tend to update all our themes for the latest compatibility releases always.

2. Our theme comes with Revolution Slider bundled within the theme, bundled plugins do get updated when the theme is, and if a new version is out you can always acquire the latest version from our support team.

You can read more about it here.

Also important note is that RevSlider templates are not available within the bundled version, rather you will get our already built templates(sliders) that we use on our theme demo, as well as the ability to create new ones.

3. Our support teams response time is within 24h and our working hours are 9-5 (CET; UTC+01:00)

4. All our themes are fully responsive and you can always check any of our theme demos on a smaller device to see its performance.

We hope this helped and do let us know if you have any additional questions anytime.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for taking an interest! We haven’t tested our theme with WP 5.8 yet. You can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update.

Also you can always upon purchase ask our support team to provide you with the latest bundled plugins, until they are added to the theme update.

Do let us know if you have any additional questions.

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Hi there,

Thank you for reaching us!

Sometimes other changes unrelated to theme files are made on ThemeForest, and the latest update was for adding GPL license. When the theme is updated you will be notified via email and the changes will be listed in the change log.

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Hi there,

Thank you for reaching us!

Once you import the demo content you will get access to all the pages and its content which you can customize to your needs.

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.

And if you still need assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

You can use the Revolution Slider plugin to display videos, you can display videos as background of the row element in WPBakery, or you can use one of these elements: http://prntscr.com/15s45rz

Let us know if you have any additional questions.

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Hi there,

Pxlz hasn’t been tested yet with PHP 8, and we can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.

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Hello there,

Thank you for reaching us!

Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.

For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hello there,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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we opened a ticket 2 days ago and till now no respone!

Hi there,

We do see that your request was responded to so if you need any further assistance please continue the conversation with our support team.

Thank you for your patience.

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Hello there,

Thank you for reaching us!

Please navigate to WPBakery Page Builder -> General Settings and check the ‘Disable Gutenberg Editor’ option ( please see screenshot ). You can also click on the ‘Role Manager’ tab and for ‘Backend editor’ option choose ‘Enabled and default’ and check the ‘Disable Classic Editor’ ( see screenshot ).

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hi there,

Please provide your request ID here so we can check the status. Also, please try not to reply to your own messages before our agents get to answer. It will push your request down the queue and it will take longer to get to our agents.

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Hello,

Yes the support team has contacted me and resolved the issue.

Thanks a lot.

Salah

Hi again,

We’re glad to here that.

If there’s anything else, feel free to write in!

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Hi there,

Thanks for taking an interest! The theme is compatible with WPBakery plugin which is more than enough to achieve anything you do see on our demo website and it is not Elementor supported.

Do let us know if you have any additional questions.

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Hi there,

If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

And if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.

Support Edge Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Support Edge Portfolio part of Qode Interactive

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Hi there,

Thanks for writing in! This error is not indicating any issue in our theme files, but in default WP installation. Anyhow, you are able to ignore it since it is just warning.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Edge Portfolio part of Qode Interactive

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Hi there,

Thanks for writing in! Please check if you have updated the theme and its plugins to the latest version according to our tutorial here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thank you.

Support Edge Portfolio part of Qode Interactive

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