Discussion on Pxlz - Creative Design Agency Theme

Discussion on Pxlz - Creative Design Agency Theme

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157 comments found.

Does this theme support Elementor? I love the design but if it doesn’t work with Elementor it’s not a got fit for us? Really hope this can be built using Elementor like most of your other themes.

Hi there,

Unfortunately, the Pxlz is not compatible with Elementor. This theme is built with WPBakery page builder so in order to customize the content you will have to use this page builder.

You can take a look at our theme built with Elementor here.



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Is it possible to enable to Front End editor for visual Composer (WPBakery)?

Hi there,

Thanks for writing in! Yes it is and you can read more about it here.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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Hello, pre-sale questions: 1. How often is the website updated? 2. Does the theme support Slider Revolution 6 if I wanted to implement one of their slider templates into any of your theme headers? 3. How fast is support and what timezone are you available to respond to any questions? 4. Are the websites mobile-responsive? If there was like a text or image alignment issues for example, would you provide support for that?

Hi there,

Thanks for taking an interest!

1. Our team is working hard on updating all our themes at the moment and Pxlz theme will for sure be updated, we do not have any ETA at the moment however we can say that it will be soon. We also do tend to update all our themes for the latest compatibility releases always.

2. Our theme comes with Revolution Slider bundled within the theme, bundled plugins do get updated when the theme is, and if a new version is out you can always acquire the latest version from our support team.

You can read more about it here.

Also important note is that RevSlider templates are not available within the bundled version, rather you will get our already built templates(sliders) that we use on our theme demo, as well as the ability to create new ones.

3. Our support teams response time is within 24h and our working hours are 9-5 (CET; UTC+01:00)

4. All our themes are fully responsive and you can always check any of our theme demos on a smaller device to see its performance.

We hope this helped and do let us know if you have any additional questions anytime.



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iwenta

iwenta Purchased

I bought the theme and just after the upload and making it active it causes a fatal error on the website. No other actions were taken – just a standard upload and making it active.

“There has been a critical error on this website.” The theme needs to be deleted by FTP connection to access the page/wordpress crm again.

Please solve asap or reimburse.

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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Does this theme work on the latest version of wordpress 5.81? Is it updated to date for the latest updates of wordpress, woocomerce, plugins, etc.?

Hi there,

Thanks for taking an interest! We haven’t tested our theme with WP 5.8 yet. You can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update.

Also you can always upon purchase ask our support team to provide you with the latest bundled plugins, until they are added to the theme update.

Do let us know if you have any additional questions.



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Information on the theme page states that the last update was on 2nd September 2021. Was there actually an update, as the files and version number appear to be unchanged since October 2020? The Envato Market plugin does not recognise an update either.

Hi there,

Thank you for reaching us!

Sometimes other changes unrelated to theme files are made on ThemeForest, and the latest update was for adding GPL license. When the theme is updated you will be notified via email and the changes will be listed in the change log.



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Hi there,

I purchased your theme after I had reviewed it many times. I had liked the theme and realized that it includes ready-made customized pages for every kind of business (creative agency, freelancer page, fashion store, etc) plus all other pages like (about us, FAQ, contact us, etc.) as shown in the profile.

However, I have been shocked that it is not like what I imagined. It seems that I need to the whole theme elements by myself while I am not an expert in WordPress.

So in this case, you need to provide full guidelines on how to create any kind of shown pages in your profile or I get all pages that are already customized as shown in your profile. Otherwise, I could hire a professional developer to create a theme that meets my expectations and needs with less cost your theme cost.

So please, advise because I strongly like your theme and would like to apply it on my website the shown photos on your profile. At this stage, I have not got any benefit for what I purchased and I have been lost as I found something opposite to what I see on your profile.

Hi there,

Thank you for reaching us!

Once you import the demo content you will get access to all the pages and its content which you can customize to your needs.

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.

And if you still need assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.



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Hi there. Does PXLZ support video/animation elements? We want create a new website with videos and animations, some in background.

Hi there,

You can use the Revolution Slider plugin to display videos, you can display videos as background of the row element in WPBakery, or you can use one of these elements: http://prntscr.com/15s45rz

Let us know if you have any additional questions.



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Hello,

Is this theme compatible with PHP 8, and if not, will it be in future?

Hi there,

Pxlz hasn’t been tested yet with PHP 8, and we can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.



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Hello, I bought this template and when I want to import the demo, it is stuck at 60% I have tried it several times, I want a solution now or I get my money back.

Hello there,

Thank you for reaching us!

Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.

For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.



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How to make the 3 boxes on front of the slideshow
the current position is behind the slideshow

Hello there,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.



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we opened a ticket 2 days ago and till now no respone!

Hi there,

We do see that your request was responded to so if you need any further assistance please continue the conversation with our support team.

Thank you for your patience.



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Hi, When I create new page or add I can’t see wpbakery plugin, but when I edit already exist page I see two modes Classic and wpbakery. How to fix it?

Thanks

Hello there,

Thank you for reaching us!

Please navigate to WPBakery Page Builder -> General Settings and check the ‘Disable Gutenberg Editor’ option ( please see screenshot ). You can also click on the ‘Role Manager’ tab and for ‘Backend editor’ option choose ‘Enabled and default’ and check the ‘Disable Classic Editor’ ( see screenshot ).

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.



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Hello,

Your support quality is not exactly a hot-shot. I opened a ticket two days ago and then sent a reminder yesterday, still got no response till the moment! I’m giving it one more day to rate the theme and write my review.

Hi there,

Please provide your request ID here so we can check the status. Also, please try not to reply to your own messages before our agents get to answer. It will push your request down the queue and it will take longer to get to our agents.



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Hello,

Yes the support team has contacted me and resolved the issue.

Thanks a lot.

Salah

Hi again,

We’re glad to here that.

If there’s anything else, feel free to write in!



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These theme is also compitable with Elementor?

Hi there,

Thanks for taking an interest! The theme is compatible with WPBakery plugin which is more than enough to achieve anything you do see on our demo website and it is not Elementor supported.

Do let us know if you have any additional questions.



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Hi, how can I update wp bakery? I have activated it but when i try to update it says could not get URL for update.

Hi there,

If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

And if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.



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after we import the theme, we are facing an issue between the slideshow and the three boxes as per the image below
https://www.linkpicture.com/q/houseofmedia.png
Please advise how to solve it

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.



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While Installing Required Plugins, i have messages for all plugins : Warning: sprintf(): Too few arguments in /var/www/u1113351/data/www/tetra.biz/wp-admin/includes/class-bulk-upgrader-skin.php on line 152

Do you know what is the problem can be?

Hi there,

Thanks for writing in! This error is not indicating any issue in our theme files, but in default WP installation. Anyhow, you are able to ignore it since it is just warning.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



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I received an email of an updated theme but I have to manually install the update

Hi there,

Thanks for writing in! Please check if you have updated the theme and its plugins to the latest version according to our tutorial here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thank you.



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Hi I have the Pxlz theme. Have do I ad new pre-designed pages? When adding a new page, I only get to choose from the WP themes. Thanks

Hi there,

If you import the demo again, some of your content will most likely be overwritten. There’s no way to avoid this.



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Would I then be able to download the theme to another domain?

Hi again,

You can install your theme on a local installation and import the demo there. See this: https://qodeinteractive.com/magazine/install-wordpress-locally-with-xampp/



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HOW IN THE HELL do we update THE LICENSE WE PURCHASED so we DO NOT have to pay $55 for some SUPPORT to get what we paid for initially?? I am sick of you themes doing this! I WANT ALL plugins from this theme UPDATED so I don’t have ways for hackers to get in!!! So my WP Bakery is STILL STILL STILL not updated and it’s been over a year! I am NOT paying for something we should auto have!!!!!!!!

Hi there,

Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest versions of bundled plugins.



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