824 comments found.
Guys, I have bought your wedding theme and I can’t install it.
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi.
Sorry for the late reply. You upload the wrong file.
Unzip the package file first then upload the theme zip file.
I don’t have editor inside gallery (I can only change or add cover image i cant edit other images)
Loving the theme so far! Just having an issue getting the guestbook to appear on the home-page. I have a guestbook page made with the template, and the page linked in the theme setting, though no comments appear.
Hi,
Can you send us your website url and your WordPress admin login credential using the form in https://themeforest.net/user/themewarriors so we can check your site?
Hey there, just wondering how to customize or remove the social media icons from the about section for the couple. Can’t seem to find it any where.
Hi,
Could you pasfe the URL here ? I wil check it for you.
Hello,
I have just installed Qaween theme and it looks really nice.
However when editing a gallery, there is no option to insert an image. I can only add a cover image. Could you please let me know how to do it ?
Thank you.
Hi there,
Did you already install the ACF plugin ?
Yes Advanced Custom Fields is already installed and activated (as well as the other prerequisite plugins)
Could you please send us the credentials login of your website through sidebar form here ?
https://themeforest.net/user/themewarriors
I will check it for you.
Thank you for your prompt response. I have just sent the credentials.
Done.
You can add a new Gallery in Gallery > Add New.
Let me know if the issue still persist.
I always could add a new gallery. The issue is that I can only add a cover picture while I would like to add several images in a gallery.
You can’t many images at once. You can see on the Gallery page how the theme display “gallery” images.
Hope this helps,
Just to make it clear, does it means that I have to create as many galleries as images I want to add on the gallery page ?
Exactly. ^^
All good, thank you very much for your prompt response !
You’re welcome.
If you are satisfied with our support team, please consider giving us 5 stars rating here:
https://themeforest.net/downloads
Hi there,
Great theme, thanks! Please help me to change the colour of the “up” arrow (return to top) which appears at the bottom-right of each page? The button is currently red and I would prefer it to be turquoise (#44efc1)
If (however) it is not possible to change the colour of this button, then please let me know how to remove the button entirely
Thanks!
T
You can use this CSS Code,
a#scroll-top { color: blue !important; background-color: green !important; }
Paste those codes in Appearance > Customize > Additional CSS.
Hope this helps,
Cheers ^^
Hello,
The “WPBakery Page Builder” Plugin requires an update but it looks like the license is tied to the theme, and according to their website this is linked to a license you would potentially hold. Is this something you can assist with?
Thanks, Jamie
Hi,
Could you send me your email address ? I will send you the update via your email.
Yes! It is jamie(at)andreson(dot)net. Thank you!
Hi,
I already sent a email to you.
very good support.
Hi,
Thank you. If you satisfied with our support service, please consider to give us 5 star rating for the theme.
Why are my form field boxes so small? http://jessandbill.com/
I checked in Inspect Element, it seems like you customize the form ? Because the its different from the theme.
I certainly have not done any customizations. Can you please advise how to fix this?
I will help you to fix this issue, Could you send us your credentials login of your website through here:
https://themeforest.net/user/themewarriors
OK, I sent the credentials via the email section on the link that you sent.
Done,
You can check your website now.
If you satisfied with our support service, please consider to give us 5 star rating.
Thank you,
Untuk produk ini bisa pake WP terupdate ga?
Halo,
Untuk WP versi 5.6 kami belum melakukan tes mendalam.
So everything went well this time ?
Yap,
The issue is gone when I tried once again to import the demo-data.xml and I thinks its good now.
Thanks for your help and service
Hi,
You are most welcome.
If you like our theme, please consider giving it a 5-star rating from https://themeforest.net/downloads. It would really help us a lot.
Enjoy your day and stay safe.
Hi Im pretty new at this, could you guide me to a tutorial – how to make my newly downloaded theme Qaween look exactly like the demo?
I feel like I have tried the usual with simple tutorial from youtube, but I cant get it to look the same..
Any help to find here?
Sincerely Sander
Hello,
Did you already downloaded the Documentation File ?
Yes i downloaded it, and tried to follow the steps. But the site still does not look like the demo, like i would like it to. And then from then on change some text and what not.
Hi,
Did you already imported the demo.xml ? Could you paste your website URL here ?
Could you send us the credentials login of your website ? I will help you to install the theme.
Send the data through here:
https://themeforest.net/user/themewarriors
Its seems like you have an issue with your server. Here I tried to import the demo-data.xml from our theme and I got an error like this:
https://prnt.sc/wh846x
You can open a ticket to your hosting provider to help you solve the issue, then I will help you to install the theme again.
Thank you very much for your fast work and solving. I have just written them a ticket. I will let you know. thanks again. sincerely Sander
I have now upgraded my webhotel, so it should hold 1024 MB instead of 512. The support for my servers said it could either be a problem with the theme, or that there was to many plugins for a basic webhotel as mine. So now i upgraded hoping this might help. They couldnt find any other problems with the servers or settings.
Sincerely Sander
Hi,
What did you upgrade ? Storage, CPU, Memory or something else ?
Did you not open a ticket to your hosting ? They might help. 500 Error is not error from theme, is actually from the server.
I did open a ticket, and that was the reply. So i upgraded everything, but the issue looks to be the memory. There is a huge spike around were we try to install. If the same mistake happens again, i will ask them again to look at any server errors.
You said you just downloaded the demo.xml file and then the error occurred?
Okay, let me try once again.
Hi,
I already imported the demo-data.xml also imported the Revolution Slider template. You can check in Revolution Slider menu and in Pages.
Hello- can you update the theme to include a patched plugin addressing the critical security problem in WPBakery Visual Composer (js_composer)? https://www.wordfence.com/blog/2020/10/vulnerability-exposes-over-4-million-sites-using-wpbakery/
Hi,
You need to purchase the plugin to get the latest version or you can renew your ThemeForest support feature then we will send you the latest WPBakery Visual Composer (included with our theme).
Halo,
Tapi apakah audio nya terbaca di website nya ?
muncul, cuma ga autoplay, terus Homepage nya tiba2 gabisa diedit di WP Builder nih
Itu biasanya bentrok sama plugin lainnya, coba matikan plugin lain selain yang sama tema.
Kalau mau mudah, bisa pakai Homepage bawaan tema, namanya “Homepage” itu autoplay jalan normal saya tes, nah sisa nya bisa di edit pakai WP Builder
How to make the timer font bigger ( the years/months/days/etc)?
Hi,
Could you please send me your website link ?
werarenatowedding.com
You can use this CSS code:
#timer .number-container .number { font-size: 90px !important; }
#timer .number-container { width: 15% !important; }
Paste those code in: Appearance > Customize > Additional CSS
But this will make the responsive design broken.
i dont want the numbers to be enlarged, i want the word “month”,”year”etc to be increased.
Do you want to change the font size of the word “month”, “year” etc ?
yes
#timer .number-container .text { font-size: 19px !important; }
Once im accessing by mobile, the sub-menu does not appear…can you support how to appear?
Hi,
Could you sent me your website link ?
Hi there,
I have expected that when I uplaod your theme, it will be already full with all items as per website and I will easily only have to change the content. But – it seems I will have to built everything from 0, am i right? thank you for help,
Michal Cicala – bought it 16th may 2020
Hi,
You can follow the documentation file to install our theme, its include with how to import the demo content.
I have 2 more issues : 1- once accessing via mobile i cant see menu, meaning once i click in the “3 lines”, menu dont open…
2- every time i enter the website it takes like 8second to load, is there something causing this delay?
Hi,
Could you please send us the screenshot of the issue ? and perhaps with your site url.
which email i can send url and screenshot ?
404 – Nothing to see here
anyways, this is the website https://werarenatowedding.com/ the slowness is in every page.
And the menu is hidden once accessing via mobile..
Hi,
It’s your issue is solved? because I checked your site and its working fine. The menu is shown on mobile and I can access your website in 3-5 seconds.
The main page via mobile, i cant access menu…i mean the dropdown… And for the slowness, come on 5seconds to load a wordpress page is normal? there should be something holding it back…can you support troubleshooting?
There is no problem with the menu,
https://ibb.co/cNS5wqy
And for 3 second is normal pagespeed, there is no issue with speed like that.
look the menu: https://ibb.co/vqxQgJn
I tried with 2 devices and the menu is perfectly working,
https://ibb.co/WD86tLy
Fixed, the error is in the file responsive.css line 612 , where : #mobile-menu { width: 260px; display: none;
simply commented out the “display”
so, there was an error….
I still have this slowness of loading the main page, close to 7 seconds and regular pages like 4 seconds – this is not normal….how can we fix it?
Hi,
Thats normal if your website has a lot of contents.
any answer for it? my users complains of the slowness – once i change theme all works fine…
Did you install any plugins ? You can check our demo theme, thats our theme’s speed.
In WEDDING EVENTS i would like to have only 2 and place them aligned..how to do it?
Other question is, how to change the other they appear?
Hi,
Add 2 wedding events then give me the page url, I will try to place them aligned using css code.
ok, ill take a look and let you know if i still need this support – thanks
Hi, im having the issues : Revolution Slider Error: Slider with alias homeslider not found.
Hello,
You need to import the revolution slider content first.
./Import Data/Revolution Slider
thanks!
Good afternoon,
I’m trying to setup an EVENT on the Theme, following the documentation provided, and cannot find the “Event Information” panel, please see screenshot here: https://drive.google.com/open?id=1MYEC6vE3qCYLmBMDJ76k-dt1G2eLRaEK
Can you please assist?
Thanks, Jamie
Hi,
1) Install WP Rollback
2) Rollback the ACF Plugin to version 4.x.x
3) Then try to import demo content again.
I’ve tried these steps and unfortunately still cannot see the details for EVENT, or the others using those fields. Can you advise on further steps to take?
Could you sent us the credentials information of your website through this sidebar form here:
https://themeforest.net/user/themewarriors
