39 comments found.
I have launched the my site and it works fine on a desktop or laptop. but when you view it on a phone or tablet the links are not clickable. How can I fix this problem?
Hello, Dear Friend! It’s necessary to perform some code changes to add such a feature. We can do this with great pleasure for you. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
I purchased the Qhab office theme. I am trying to download the demo theme however it is not working. I install everything that was needed and when I go to import demo content I get an error or if it does install it’s just a white screen. How do I fix this issue?
Hello, Dear Customer. Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hi,
I have two unanswered tickets with the numbers: #2958429 and #2958009.
Please help it’s urgent i’m working for a client.
Thanks.
Hello, Dear Customer! Our team is resolving your issues. Soon we will inform you about the results. Best Regards!
Hi sir I just bought this theme but when i install demo data things get messy can you please verify workingo.ma Thnks
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Hi i just submit a private ticket with credentials thnx
Hello, Dear Customer! Thank you for your request. We will proceed it as soon as possible. Best Regards!
its urgent please
if you are busy send me what i have to execute i do it myself regards
Hello, Dear Customer. We are resolving your issue at this moment. Very soon we will inform you about the result. Best Regards!
thank you so much sir sorry
Our team has successfully fixed your issue. Please check our reply in the ticket. 
still a problem in offers not the same as preview
also google maps
Please publish all requests in our ticket system. This dashboard is only for pre-sale questions.
Hi, I am looking for best supported plugin about FAQs schema markup where which should be easy to use within page builder. I have checked current FAQ page but I think it is not schema supported. Thanks
Hello, Dear Customer. Thanks for your request, but we don’t understand it completely. Our theme includes the following FAQ shortcode: http://prntscr.com/u7kag1 Please use it. If you want to provide us the additional details about your request – submit a private ticket at https://mwtemplates.ticksy.com Best Regards!
Hi, thanks for quick replay. I have added new ticket on ticksy.
Hello, Dear Customer. Thank you for your ticket. We will reply you as soon as possible. Best Regards!
Hi, thanks for great theme. Easy to manage. We are facing some issue related to map widget. Whenever we are trying to add new location it will take ‘undefined’. please check this screenshot
Save all changes and you’ll receive a nice result: http://prntscr.com/pbn14h
Please try it and use it. Best Regards!
Thanks for prompt reply, but we want to add more than one location on map. and also use custom style for the same e.g. hide point of interests like business.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
I have added private ticket. Do I share ticket id here?
Thnaks for you ticket, we are processing your request. Best Regards!
Hi! Nice theme, congrats! Strongly thinking of buying it. Do you have a ready page/post format for showcasing a location with a powerful gallery or any suggestion how/with which elements to build one? I have looked through the demo but have not found any gallery types or solutions. THX!
Also: Is it Mailchimp connect ready?
Hello, Dear Customer! If you want to use some kind of separate or alternative gallery, we recommend you to use this nice and powerful plugin:https://wordpress.org/plugins/foogallery/ Please read this helpful tutorial about how to use this plugin: https://artisansweb.net/foogallery-beautiful-wordpress-image-gallery-plugin/ Also our theme is compatible with MailChimp. Best Regards!
The map does not work, I saw the comments and I won’t create a google embed.
I need a solution for this via update.
Let me know
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
How to I remove one of the icons on the header. I want to remove the email icon.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
I installed the theme on nhwork.live and it takes a while to load, the backend is also slew. I am hosting on a2. Please help me 
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hi, Contact forms not working. Mails are not delivered to me. What to do?
Hello, Dear Customer! In order to fix this issue with contact form, please connect your host via FTP in Binary mode and go to this directory: \wp-content\themes\your_theme’s_folder\framework-customizations\extensions\forms\extensions\contact-forms\views\
Rename file form.php to form.php.old
Then download new file form.php here: https://drive.google.com/open?id=1_x1zP9AnDyP4z3HaNLQOi7F3SDPc0IKh
Put in the same directory with old form file.
Then open in Unyson Page Builder the options of shortcode:
http://prntscr.com/o6cd5nCheck such fields as “Email To”, “From Name”, From Address> http://prntscr.com/o6cdng http://prntscr.com/o6ceqi
Save all changes, clear cache in a browser and re-test web form once more.
Then check inbox folder of your email (and just in case “SPAM” folder).
Best Regards!
Thank You. Will check and get back to you.
We are glad to assist you, Dear Friend!
I need an optimal support I have made a ticket and I have 2 days waiting for an answer they answered me in a generic way I need to solve a thema error please answer as soon as possible … (Private Ticket #2237898 )
Hello, Dear Customer. We’ll double check your requests in ticket and reply you as soon as possible. Best Regards!
thank you very much once again say reply because they still do not solve the support thank you be a little faster a thousand thanks and excuse me.
Hello, Dear Richard !
We have fixed your issue. Please clear cache in a browser and check the result.
Best Regards!
Hello there, great theme, interested to buy it, one question though, do I need to buy a license for the Booked Plugin?
Hello, Dear Customer!
Thank you what you interesting of our theme.
Booked plugin already in theme.
Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
The map on this simply does not work. We are getting error message that it’s using a retired version. When will the map code be updated?
Save all changes and you’ll receive nice result: http://prntscr.com/pbn14h
Please try it and use. Best Regards!
I have a problem with the page in the part of the price table when I place the highligt does not take the edge that brings the demo and the best offer hidden sale blank I try to place the color by css but I can not get where it could help me?
http://zenit.wagen.mx/ http://zenit.wagen.mx/wp-content/Screenshot_2.png http://zenit.wagen.mx/wp-content/Screenshot_3.pngHello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
I already supplied the ticket but I still don’t get an answer …
Hello, Dear Customer. We apologize for inconveniences. we have already replied you in ticket. Please check it. Best Regards!
I have a doubt on shorcode table I place the highligth 2 and it does not take the color of the column or I get the best offer is as hidden in what way could I solve it? – http://zenit.wagen.mx/
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hello, Dear Customer! You site is available us only in “Coming Soon” mode. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
send private ticket
Hello, Dear Customer! Thanks for your ticket. We are processing it now. Very soon we will send you a reply. Best Regards!
Have you had any luck solve the Issue?
Hello, Dear Customer. We have fixed that issue, please clear cache and check once more: https://nimb.ws/Ogy3XH Best Regards!
thanks
We are glad to assist you, Dear Friend!
Hey guys, I am trying to use the booked plugin with woo-comerce, but it seems that I have to install an add-on for woo-commerce, just wanted to ask if I should buy that seperately or it comes with the theme? regards Reza
Hello, Dear Reza! As we know, this add-on is free. You may read documentation here: https://getbooked.io/booked-woocommerce/ Best Regards!
there is no option there to download just the add-on :/
You may install addon via WP Dashboard. If you have additional questions – please submit a private ticket at https://mwtemplates.ticksy.com and we will assist you. Best Regards!
Hello, Other than the colorful themes, can I create a custom color scheme of red black and grey? How hard would that be, and can you give me the steps.
Hello, Dear Customer! You may submit a private ticket at https://mwtemplates.ticksy.com/ and we will help you to change appropriate color changes. Best Regards!
Hi! A pre-sale question… It is your theme compatible with WPML?
Hello, Dear Customer. Our them hasn’t any incompatibility with WPML, but as multilingual plugin we recommend this solution: http://modernwebtemplates.com/translate-wp-website-weglot-translate/ Best Regards!
