Reviews for Quark - Single Product eCommerce Theme

Reviews for Quark - Single Product eCommerce Theme

Cart 844 sales
Recently Updated
Well Documented

27 Reviews

for Design Quality

Great theme, easy to customize.

I have never had any issue with this Theme.

Kudos to the team behind it.

for Customer Support

Since purchasing a 1 year maintenance agreement for this theme a month ago for almost as much as the theme cost in the first place, I have not received a single response from the multiple questions I have asked of the author. Don't waste your money.

Too bad for an arguably descent theme, but unacceptable.

Author response

I can assure you that all support questions are answered promptly. We never leave a question without a response. I checked our support system and we responded to both of your tickets on the same day they were opened.

Note: It looks like the email address you added is incorrect (Two .com's are added). This is probably why the automated email did not go through to notify you we responded. Be sure to check the support ticket if you ask any questions in the future, or update your email address.

Also, if you could update your rating that would be great as it sounds like a simple miscommunication.

for Other

Resolved persistent "white screen" issues with memory allocation increases. Slider Revolution appears to be the culprit.

Author response

Glad you got your issue is sorted out. If you have any questions, please do reach out and ask for help.

for Documentation Quality

bad documentation and mobile theme only customiseable by css

Author response

The documentation should be extremely easy to follow and clear. We even have video tutorials that have step-by-step guides on how to use the theme.

If you have any questions/issues, please reach out to us in our support forum as we are happy to help out: http://support.progressionstudios.com

for Design Quality

Looks sleek and sexy, ideal if you want to impress users on their first visit.

for Customer Support

Product is good and support is excellent (prompt, responsive).

for Bugs

It's a beautiful theme, but the one click installation failed. Had to install it manually! Bad Juju!

Author response

Sorry you had issues using the one click installation. We have support forums available to help trouble-shoot issues like this. We are happy to help you with any questions or concerns. Hopefully you will get a chance to post in the forums and then you can update your rating. Normally the one click installation just needs to run again if it fails the first time. This is covered in the documentation.

Get support for free here: http://support.progression-studios.com

for Bugs

Poor mobile optimization and menu adaptation. When page headers are removed, the pages don't adjust correctly. Lots of custom CSS required to massage things into place.

Author response

Sorry you are having trouble using the theme. You should not have to add-in any custom CSS as you are describing. For instance, we have a mobile specific menu that is built-in for usability on mobile devices.

Have you tried asking for help in our support forums or via e-mail? I checked the forums but could not find a matching username. Feel free to send me an e-mail if you have any questions. I'd love to chat and hopefully convince you to raise that rating :-) : http://themeforest.net/user/progressionstudios#from

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