Reviews for Queen - Responsive Shopify Sections Theme

Reviews for Queen - Responsive Shopify Sections Theme

Cart 1,247 sales
Well Documented

66 Reviews

for Design Quality

Outstanding theme!! Bug free and a ridiculous amount of customization can be done without a programmer. I have had it for years without a SINGLE issue. Terrific, quick support.
I am buying their newest one for my next site.

Author response

Thank you so much <3

for Design Quality

This is a great theme. The updates are on point and the tech support is fantastic. I can't fault the devs for Envato's shady cash grab business practices, so it's definitely a 5 star from us. Gorgeous layouts and easy to customize, this theme keeps us coming back for more.

for Customer Support

These guys are great and very responsive. Design is great too and very customizable. My support is being handled by Chris N. and they've made the process substantially more fluid than it could have been. Thanks guys.

for Customer Support

Chris is amazing! Support is excellent. I am a shopkeeper, not somebody who codes or can find my away around the theme so easily so when I request help, Chris is always right there, helping me through any issues! Thanks so much Chris! I have had this theme since late 2015, it is fast, beautiful and looks fantastic!

Author response

Thank you so much ;)

for Customer Support

Customer support has been great with helping! I've had this theme for years but only recently exploring it's capabilities. Love the new updates and drag/drop add/subtract homepage features.

Author response

Thank you so much :)

for Customer Support

Best theme I have ever used. Looks clean and modern. Loads super fast.

Better yet, the customer service is 10/10. Chris is super helpful and replies within a day to all queries.

Highly recommended !!!

Author response

Thank you so much :)

for Customer Support

I can't say enough about how awesome the Roar Themes staff is! They get back to me quickly and make any custom change I ask for. The themes are beautiful, too. I'll never use anyone but Roar for my Shopify stores!

Author response

Thank you so much :D

for Customer Support

It took a little time to get our site to where we wanted it, but we got it there and are very happy with the final result.

Some tweaking was needed for our video but eventually Chris N and Phil got it sorted out for us.

Really nice theme, happy with what we got.

Author response

Thank you very much ;)

for Customer Support

Great theme and excellent customer service. Thank you

Author response

Big thanks from RoarTheme Team ;)

for Bugs

This theme has a lot of bugs and Shopify will not help because third party theme. Very frustrated. And bugs should not have to be covered by paying for support. Many of my links do not work. My links under special offers do not go where I link them to, they go to homepage no matter what link I enter. Why shouold I have to pay for support for correctly working links? UGH..

Author response

Dear Client,

Please help me submit a ticket to https://roartheme.ticksy.com under Other category, we will check the issue for you. This is how we do, we still provide support for some cases with support-expired :)

Cheers,
RoarTheme.

for Feature Availability

Perfect Template! Used since 2017 an had no downtime ore any other problems.

Author response

Big thanks from RoarTheme Team ;)

for Customer Support

The design of this theme is great and I would say that the customer support is just as great. I find that the great customer support from Roar Theme has always been consistent, so GOOD JOB to Roar Theme!

I even paid for additional support and renewed their support for another 6 months and didn't end up using it. Can I get a credit..? Or does Roar Theme have a bonus customization they can throw my way for the Queens Theme? ; )

Anyways, great job! Hope you continue your great support for all your customers and show the rest of your competitions out there how it's done. : )

Author response

Big thanks from RoarTheme Team ;)

for Design Quality

I love this theme. I am by no means a programmer and I found this theme easy to set up even though it took some time due to all my products and customization. I didn't find any bugs but I did have a minor issue with my cart and Thomas fixed it right of way.

I get a lot of compliments on my theme and how clean and functional it is. The nice thing about this theme is that the programming is Shopify "friendly" meaning that if you have other apps installed and need support, those companies can go in this theme and adjust it with no problem. One of my app representatives commented on how nice it was on the back end and that you have to be careful with other themes because they are not set up properly for easy installation of code. A very well put together and thought out theme that I feel is easy for customers to use.

I wanted to add that if you are having an issue, do not use their email, use the ticket system. It works great and you can keep all your tickets in one place. I like how it works and the fast response. Thanks again Thomas!

Everything was fine until the updated version. Now I cannot ad products to the home page and it won't save at all. It is a pain in the neck and I can no longer use the theme. I mean what is the point if you cannot add products to the home page? It is infuriating because it feels as though it's being done once the support license expires so that one can purchase another just to get that fixed.

Author response

Hi jewelsofjune,

Thank you very much for your feedback!
We did check in our demos but everything is working well. Could you please submit a ticket to https://roartheme.ticksy.com with your store info and we will help you then.
To be honest, our supporting is very flexible, we still provide support even for expired clients.

Thank you so much!

Cheers,
RoarTheme.

for Customer Support

I've purchased many many templates on here and Queen is by far one of my favourite! You will love how easy it is to use, it is very user friendly!

BUT, their customer service, replies, fixing issues... you name it... is worth 10 STARS not just 5!!!

I am so impressed by how quick they fix things, as well as how quickly they respond!

for Customer Support

The customer support is very help and quick.temp has great design

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