I know this is not the right place to get support, however our company had our sites created using the Quince theme, which was then installed on a multi-site.
However we were never given the purchase code, and due to the fact they have failed to maintain updating the site our theme version is standing on v1.2.3 meaning a lot of the bundled plugins are no longer working.
I would greatly welcome any advice or support as it is looking more and more likely that we may have to do a complete rebuild on over 13 sites.
You could contact company that created your websites and ask them for license code so we can validate the purchase. Then we could send you updated theme package through email.
Or you can purchase new license and download theme yourself.
We and the company parted on bad terms I’m afraid. Im happy to buy a new license however if i was to do so and update the theme will it maintain the site layout ‘as it is’ considering its a multi-site?
We can not say that for sure, because it is possible that the company did customize the theme and did not use a child theme, in such case the customizations will be lost.
Make sure to create a full back-up before updating, so you can revert in case something goes wrong and then we can think of a different solution.
Does Visual Composer with the theme? And what’s the difference to FinTech when it comes to extras (like extra plugins)
Yes, Visual Composer comes with a theme. Quince theme also includes Essential Grid plugin that FintechWP theme does not. On the other side FintechWP comes with online docs(http://mnkythemedemos.com/documentation/fintechwp/) and various pre-defined demos, it is also more flexible in design/layout choices.
Otherwise the main difference is design and available elements, so you need to check our demos to compare which one you like better.
Hello, excellent theme! Thank you for this. I installed the theme and am seeing the sliders and contact forms are not showing up on the page. Is there something I need to do to fix this? URL: http://www.york-myers.com/sierra/
As it says “Replace this section with Slider Revolution element.” . You can import demo slider using the import function in Slider Revolution, please see the user guide. As for contact forms, if Contact Form 7 plugin was not installed before importingh demo content, they will not be created.
Hi, I’m working with grid element form Visual Composer, and It’s working in 2 pages, but for the rest of the site, It only works on preview. but when I update the page, I just get a loading gif. and nothing happens. I have all you plugins and default settings running.
Thanks, and great theme.
Please make sure that you have latest plugin versions installed and that no third party plugin is causing the issue.
Already tested. have no third party plugin running. Issue still present
hello were do i find documentation on how to properly install the theme?
It is located in main files download package inside help files folder.
Is there a way to get latest
MNKY | Theme Core Extend plugin?
I cannot contact developers who delivered web-site to me (who purchased the theme), and that’s the only plugin that doesn’t let me update others as it’s old version is in conflict with new ones of other plugins.
Do you have any purchase proof?
Is there anything inside the theme that could prove it?
Ok, if its only core extend plugin, please send a private message and we can send the file to you.
Is there an option to display a list style blog, similar to what the FintechWP theme offers?
I would like the option to pull through a blog list within the homepage. Essentially treating this as a news list.
If you mean the post element, then there is a native Visual Composer element to display posts on the any page that can be used.
Appreciate the response thanks!
We’ve got a site that is running Quince Version: 1.5.4.
We’ve got an issue on a site we’ve taken over whereby rows not being applied when adding them WPBakery Page Builder. The issue is resolved if we deactivate the ‘MNKY | Theme Core Extend’ plugin. However when the ‘MNKY | Theme Core Extend’ plugin is deactivated (unsurprisingly) the layout breaks.
We If we can get the original theme purchase code or rebuy the theme, would you expect your support to extend to resolving this issue?
Please make sure you have all plugins, including Core Extend up to date, it should fix the issue with rows you are mentioning. No additional purchase ir required to download the update.
Thanks for the prompt reply.
All the plugins have been updated & there isn’t a ‘There is a new version…’ prompt’ next to Core Extend plugin.
However unfortunately the problem persists.
There will be no update notification in dashboard unless you update a theme, because plugin is bundled inside a theme file. Please see changelog in the bottom: https://themeforest.net/item/quince-modern-business-theme/9299244
Will need to have the original theme purchase code or rebuy the theme, in order to re-download the theme?
(There isn’t an option to update or re-download the theme in the dashboard.)
This is from our latest theme, but steps are the same: http://mnkythemedemos.com/documentation/cryptonite/plugin-updates/
I used your theme to create awesome business website. But now am looking for http://w3template.com/free-responsive-html5-css3-website-templates/ kind of theme. Is it possible to create a theme using Quince?
Not sure I understand what you mean by ” it is possible to create a theme using Quince”?
Do you mean a website similar to the ones on the link?
I’ve been using Quince theme for a while now, and i post regularly.
But now the featured image just stopped working for posts.
When creating a new post, whenever i select a featured image it selects it, but never loads the preview although it appears the message “click the image to edit or refresh”. Also the image doesn’t load on the site slider (I have revolution slider with featured image), the older posts appear.
Any idea what happen?
Where do you see this message appear? As we do not have such message in place of featured images in theme by defayult.
Possibly you have installed some plugin affecting images?
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