290 comments found.
Hi and congrats!
Q: If i need to keep theme options Main text = 1rem (which is the right thing to do), then how do i change the base font size eg for paragraphs -> 16px (from 18px now…)
Thanks
Hi,
Great theme love it so far. Found some bugs tho is there a portal where I can share these bugs so they can get fixed?
Hi,
Thank you for choosing our theme!
Sure, please submit a ticket at https://themerex.net/support/ – and describe the issues you got, we’ll take a closer look and provide you with further assistance. Thank you!
Regards.
Is it possible to buy Qwery theme for using it in Russia? As I can see you have restricted access to your website for visitors from Russia. So I afraid whether you support domains in .ru zone.
Hello, please answers guys how to add learnpress in another skin to current plugin settings??
I have installed but it doesn’t show up in plugin settings
I’m using another skin that doesn’t have learnpress, and I want to edit the learn press to match the skin courses in other skins, but I can’t find learn press in the plugin settings. You see what I mean?
i mean learnpress plugin not showing in plugin settings in theme options. So that it doesn’t look like the qwery themes if I don’t use skin courses
Hello,
Thank you for waiting!
Each skin includes a specific list of plugins. Theme options for the LearnPress plugin are available for the skins that include this plugin only. Additional customization of the core theme files is required to enable these options if the skin doesn’t include this plugin.
Regards.
And how to customize the plugin file? Please help so this can be used in plugin settings
According to Envato support policy, Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page.
Our Custom studio will be happy to assist you with any kind of customization. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hello, i want to reset the purchase code, Thank you
Hello, Is your theme compatible with Quform – WordPress Form Builder? Thank you!
Hello,
Thank you for choosing our theme!
We haven’t tested this plugin with the theme and can’t guarantee it to be fully compatible with the theme. You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Regards.
Hi, I am planning to buy this theme, but may I know if it is compatible with Elementor Pro? Thanks
Also, does it come with child theme? If not, is it possible to create the child theme on my own to make the future design safe?
Hi,
Thank you for your interest in our theme!
Sure, the theme package includes a child theme, there’s no need to create it on your own.
The theme is bundled with the free version of the Elementor, however, you may purchase PRO version if you want to extend the plugin settings/options, it should work fine with the theme.
Regards.
Thanks! and I am interest in the Creative-agency template. If it is possible to change the animated line’s color(in the banner section)?
Hi, I installed a new theme but I can’t get Latepoint activated. When I try to activate Latepoint, I see an error: Parse error: syntax error, unexpected ‘int’ (T_STRING), expecting function (T_FUNCTION) or const (T_CONST) in /home/domainname/domains/domainname.nl/public_html/wp-content/plugins/latepoint/lib/misc/time_period.php on line 9
Thank you, it works now! There is only one issue. When I go to the appointment page, I see: “This is a trial version of LatePoint Appointment Booking plugin, activate by entering the license key here.” Can this be deleted? I don’t see this at my other client websites, where I use the same demo and plugin.
You’re welcome!
Please submit a ticket at https://themerex.net/support/ (choose “Pre-sale questions” category), and we’ll send you the license code in order to disable this notice. Thank you!
Regards.
Hello,
Thank you for choosing our theme!
The templates can be added to the pages via built-in “Add template” tool in the Elementor – https://elementor.com/help/template-library/?fbclid=IwAR0TVIhZck0IyMMU2wJtYaWAeUXEsyrmS-KdXx12KPCSQ1MXGg9tF-zmcKg
Regards.
Hello, somehow both my menu and footer are not showing up anymore. I cant seem to fix this problem, any idea’s on how to fix this?
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://themerex.net/support/ and provide your website login details – we’ll take a closer look at the issue. Thank you!
Regards.
hello I can not activate my theme can you please look into it
Hello,
Thank you for choosing our theme!
Please check if you have any security/firewall plugins – some of them may block the theme activation. If the issue persists, please submit a ticket at https://themerex.net/support/ and provide your theme purchase – we’ll take a closer look at the problem. Thank you!
Regards.
Hello there, I have bought Qwery when it was launched, i was one of the early customers, Though i have not used the theme till now, i would like to use that now. but once before couple of months ago, i tried that theme on my domain name www.meghapatel.in , i also deactivated that , but now i can not installed my current domain . The support is also expired . i dont want more support but i just want to use theme now.
it says that licence is already activated on another domain , which is not true. please help me reset it .
HI, Could you please tell me how to remove the link to the team? I do not want the team to go to the next page when clicked.
Hi,
Thank you for choosing our theme!
You may enable “Disable Links” option in the Team block settings – https://prnt.sc/3Kf2S-stQcFq
In case you get any other questions, please submit a ticket at https://themerex.net/support/ for further assistance. Thank you!
how to disconnect the theme from the domain ?
Hello,
Thank you for choosing our theme!
You can move the license to a different domain by “disconnecting the license” from the active theme installation and then re-entering the purchase key on a different WordPress installation.
We’ve disconnected your purchase code from the domain, you may use it again now.
Regards.
thank you, but i had another issue, already successfully imported the theme to the new domain but after installing the skins didn’t showed up, so i tried to remove the wordpress installation but i forgot the disconnect the code, then i installed it again on the same domain and host but it gave me the same message ” Theme is not activated! Reason: This purchase code is already in use on a different domain.” can you please disconnect it <3 thank you
can you tell me why purchase code not working?
i used it before with my other website but i remove that domain and website i dont need it but still its not working
Hello,
Thank you for contacting us!
Please take my apologies for the delayed reply, we do not work at weekends.
Please submit a ticket at https://themerex.net/support/ and provide your theme purchase code – we’ll check it and provide you with further assistance. Thank you
Regards.
its saying the Your Support is expired, you can renew it here. how its even i used your support and even not theme please fixed my issue its trouble
done please check
please check ticket again i am again getting issue
Hi ! Thanks a lot for this great theme!
i have a question, I want to use a custom font. I’ve created the Webfontkit with font squirrel as you recommended in others commentaries, but then ? I don’t find where to upload the file stylesheet.css ?
in customize > fonts they only ask me a link that I can’t find in the stylesheet.
thanks for your help
Hi,
Thank you for choosing our theme!
Please check this article for detailed instructions on how to upload a custom font: https://themerex.net/wp/create-webfont-kits-using-font-squirrel-generator/Regards.
Hi Emily, thank you for your answer. I’ve already create the stylesheet.css as I said in my precedent comments thanks to your link. But my problem is, what should I do with this document now ? I don’t find where to upload it
Technical support is provided at https://themerex.net/support/ – please submit a ticket for further assistance. Thank you!
Regards.
Hello, I buy the Qwery theme but i can’t install it in my website. I contact the support center but I’ve no answer. Is it possible to find a solution ? Thanks
Hello,
Thank you for choosing our theme!
Unfortunately, we haven’t received any support tickets from you so far – please submit a ticket at https://themerex.net/support/ and specify the issues you got. Thank you
Regards.
Hi, i cannot update themerex addon
Downloading update from https://upgrade.themerex.net/upgrade.php?action=install_plugin&theme_slug=qwery&key=purchase_code&src=env-ancora&theme_name=Qwery&domain=greenlogistics.gr&rnd=157430579&plugin=trx_addons%2Ftrx_addons.zip…
Download failed. Unprocessable Entity
Pls help resolve it Thanks
Hello,
Thank you for choosing our theme!
Automatic updates are available for the registered domain only. We have checked your theme purchase code and found that it’s currently not connected to any domain. Please connect it under Theme panel > Theme Dashboard > General tab.
If you still have any issues, please submit a ticket at https://themerex.net/support/ (choose “Pre-sale questions” category, it doesn’t require support renewal) and provide your website login details for further investigation. Thank you!
Regards.
Hi! How can I do my site with this theme multilanguage?
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