Discussion on Ratio - A Powerful Interior Design and Architecture Theme

Discussion on Ratio - A Powerful Interior Design and Architecture Theme

Cart 3,105 sales
Well Documented

Edge-Themes supports this item

Supported

561 comments found.

geexar Purchased

The theme is great and has a lot of features but there is something it would be great to add in the next update the body hook in header body since wordpress supporting it by default. if ( function_exists( ‘wp_body_open’ ) ) { wp_body_open(); }

Hello,

Thank you for reaching us!

Thank you for your suggestion. We will forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.

If you need to make changes to theme template files you can use child theme and apply changes there.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

My site got messy after I uploaded the theme demo. I have sent you an email asking for support for a few days, but still no response. Could you please take a look and get back to me? Thanks!

Hello,

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

I have done as you suggested, but the problem is still there, nothing changed. I have used a couple of themes, but never had this kind of issues.

Hi,

Please continue the conversation with our support team and they will gladly help you. Your ticket should be updated with response.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi My host updated the php version of the server to 8.0 and the site stopped working. Can you help with that issue? it’s very annoying. The wpbakery plugin might be the issue but it’s not possible to get the latest version with the theme. I’ve already try to reinstall the theme and plugins and still not working. Could you help please?

Hi there,

Thanks for writing in! The theme is compatible with PHP 8 version so please check if you updated the theme and its plugins to the latest version available.

Also, if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Is there any update for wordpress 6.1 and the plugins such as wpbakery and slider revolution?

Hi there,

The theme is compatible with WP 6.0 and it will work perfectly fine on the latest version as well. The compatibility will be added to the themes change log once the theme update is released.

When it comes to the plugins, if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

hello, there is a bug in the standard 3-column portfolio, load more => bad positioning of the new loaded elements. (no space) https://ratio.qodeinteractive.com/portfolio/standard/three-columns/

Hi there,

We could not replicate the positioning issue but you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello, I have 3 licenses for this theme, on all 3 websites I’m having a really difficult time updating the theme. According to my developer there are some major display issues. Is there a specific sequence of steps we need to be following? Please advise.

Please don’t send instructions on how to update a theme, my developer is a seasoned pro, there is something wrong with the theme and the sequence in which we are using. We’ve never had this issue updating a theme in 15 years of business. Thank you.

Hello,

Thank you for reaching us!

Have you tried updating theme via FTP?

Once you update the theme please navigate to Appearance > Install Plugins and check if you’ve updated all of the plugins included with the theme. It is important to update Edge Core when updating the theme.

Also, you should make sure that the purchase code is registered in theme’s dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello Edge-Team – is there a way to save the google fonts locally via the theme options?

Hello,

You can add them as custom fonts and you can find more info on how to achieve this in this link.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

One last question: is it possible to change the main color (#e7bd74) and set the gradient (#c0954b,#e7bd74) to solid (just one color)? Thanks for your fast replies!

Hi,

You can set first main color in Edge Options > General (please see screenshot). First Main color won’t affect every element. Some elements (like header, footer, fonts, buttons, etc.) have their individual color settings for customizability reasons.

For a more detailed overview of theme’s options please check the documentation in this link and feel free to reach us if you have any additional questions.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Thanks! That sounds good.

You’re welcome!



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

I added a new logo with another size to the Edge Options-> Logo section but not refereshed in any device instead of mobile device. Wordpress version is 6.0.2 and Ratio version is 2.8, ¿Do you have any problem like this?

Hi there,

Please upload your new logo in all fields of Edge Options > Logo https://ratio.qodeinteractive.com/documentation/#edge_options_logo

Also check if you have uploaded a logo an a particular page options as if it is the case it will overwrite the Global options.

If you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Thanks

Hi there,

Glad we could help!



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Is it possible to change the form of the buttons to square instead of rounded?

Hi there,

Thanks for taking an interest! It is possible to do this with custom CSS to remove the border radius.

We hope this helped and let us know if you have any additional questions.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi, I really take in consideration to buy your theme. One important question: is it possible to hide/delete the line under the menu? With some additional CSS?

Hi there,

Thanks for taking an interest! It is possible to remove it with custom CSS that you can be provided from our support team.

Do let us know if you have any additional questions.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello there! I see in the portfolio list https://preview.themeforest.net/item/ratio-a-powerful-theme-for-architecture-construction-and-interior-design/full_screen_preview/14102945?_ga=2.265994886.84870299.1665063314-327308389.1652286444 that there 3 images in a row for each project. Is it possible to use 3 images in the row for 3 different projects (1 image for 1 project)? I hope it’s clear… Thanks

Hi,

The images can be from a single portfolio project only and if you wish to display just one image you can upload only main featured image and leave second and third featured image options empty (please see screenshot).

Feel free to reach us if you have any additional questions.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Perfect, thank you!

You’re welcome!



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi,

How can we fix the issue on Page Speed ​​Insights: “Avoid serving legacy JavaScript to modern browsers” “Polyfills and transforms enable legacy browsers to use new JavaScript features. However, many aren’t necessary for modern browsers. For your bundled JavaScript, adopt a modern script deployment strategy using module/nomodule feature detection to reduce the amount of code shipped to modern browsers, while retaining support for legacy browsers.”

Thank you in advance for your answer

Hi there,

Thanks for writing in! When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.

You are always welcome to submit a ticket to our Help Center and one of our support agents will assist you and provide you with guidance for improvement.

Thanks.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

hi Team, i am not able to login support portal, humble request to you please enable it. my user name is manojb05

Hi there,

Thanks for writing in! We have manually verified your account so you should be able to login now.

Thanks



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Does this theme support RTL (Arabic) or still does not?

Hello,

Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL. You can check our themes with RTL support in this article.

If you have any additional questions please let us know.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

We need to update the theme from 2.5 to the current version. I assume we need to do it version by version. Where can I locate previous versions?

Hello,

To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

We are changing our domain name and will have a period during which we need to have the old and new domain running at once. Do we need to buy a new license to use the theme on both, identical sites?

Thanks.

Hello,

Thank you for reaching us!

In case you need to use the purchase code for a staging domain please contact us through this email, include url of your main domain, url of you staging domain, your purchase code in the email, and our support agents will assist you to add it as a related domain.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

twood55

twood55 Purchased

Is the latest version of the theme compatible with PHP 8? I’ve been receiving critical errors on my website when upgrading to PHP 8 that are coming from the theme. Please note I have the latest version installed. Thanks!

Hi there,

Thanks for writing in! It is compatible with PHP 8 so if you are encountering any issues, would you please provide us with your website URL so we can check.

Thanks.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

I updated to latest version and tried to upgrade Edge CPT plugin, but after the upgrade my site is messed and everywhere i see the shortcode instead of the content. See screenshot for reference https://imgur.com/a/cSsl90C.

Workaround is to revert to older version 1.3.1.

Thanks

I don’t have a ticket ID. I just send an email to helpcenter@qodeinteractive.com as per your comment with my issue

Hello, i just got an email about my request with the following ticket number 185856 Thanks

Hi,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi! I imported the demo, but my demo pages don’t work its just loading forever. Also I need it for the vertical slider, but its don’t even loading, has a vc_rowrev_slider_vc alias=”vertical-slider”[/vc_row] code and that’s it. Please help.

Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey