567 comments found.
- 235329 I need assistance to import DEMO perfectly – It’s been 2 days. Please take care of this. Thanks
Hi there,
We do see that your request has been responded and if you need any further assistance please continue the conversation with our support team.
Thank you for your patiance.
Support
Edge Portfolio part of
Qode Interactive
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Greetings.
I´ve used the theme 2 years ago, we loved it. The thing is apparently the edge core plugin is presenting errors with WP Bakery, The URL is the following: https://granatoporchetto.com.ar/
We wanted to know if you could make a patch, updating the theme and getting sure the contents can show properly again, we would give you access to the wordpress and server if needed.
Of course, we would pay the support fee for renewal, Could you take a look and see if this error you already know how to solve? Thanks in advance! hope you can help us, we will send an email too
Hello,
We see that you’ve updated the theme to the latest version. Please navigate to Appearance > Install Plugins and check if you’ve updated all of the plugins listed there. It is important to also update Edge Core plugin when the theme is updated.
In case you need further assistance please contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi! When will you release an update to the WPBakery plugin? The plugin has a serious vulnerability and shoud be updated to v 6.13.0.
Hello,
The theme and plugins will be updated, however, at the moment we don’t have an ETA when the update will come out.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support period has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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After many year I bought, it s still one of my fave… the only issue is that WpBakery is an overkill, i d be so happy to have ration with Elementor
Hi there,
We are glad that you like our theme! 
Unfortunately, we don’t have an Elementor version of this theme. You can check our themes that come with this plugin here.
If you have any questions or theme issues, please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, its been since June of 2022 since the last theme update. When do you plan on releasing the next theme update for Ratio?
The current theme version of 2.8 is not compatible with the PHP 8.0. Please adivse.
Hi,
At the moment we don’t have an ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
The compatibility with PHP 8 was improved in the theme updates. We recommend using PHP 8.0 or PHP 8.0.1,
As we do not have enough information about the troubles you are experiencing, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi team, my support is over i am not able to rise a ticket. i humble request to you guys my purachse code is not working after reinstall my thems its says “Code is already registered for other domain” please help me. you can check i bought theme from you gys. a line of cinfirmation is highly appreciasable
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
Edge Portfolio part of
Qode Interactive
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thank you so much for your prompt response, really appreciated. i have a doubt in desktop view logos and naviagation overlay the video, same thing how can do it in mobile
Hi,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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my support is over thats why, can i get a any email id for the team, so that i can shoot the mail. please help me for the same
Hi,
We are sorry to hear this. You can find more info regarding support expiration and option to extend it in this article here.
Support
Edge Portfolio part of
Qode Interactive
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ritht now i dont have a any budget to extend my plan. my humble request to you ask your development team our template this is applicable or not, if yes please share the documentation, i can try to implement it. thank you
Hi,
Could you please explain in more detail what kind of behavior would you like to achieve with the logo and videos on mobile so we can give you more precise answer if this is something which can be achieved through theme options? Thank you.
Support
Edge Portfolio part of
Qode Interactive
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thanks for your prompt response. screen shoot is given below for your better understand. please help for the same.https://snipboard.io/YPbjTI.jpg
Hi,
Unfortunately there is no option to set transparent mobile header. All of the available options for mobile header are located in Edge Options > Mobile Header.
Support
Edge Portfolio part of
Qode Interactive
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hi team,
i am not able to create a revolution slider blank slide error is coming “could not create a slider can you help me for the same? i will share my all ftp details via email because my support is over. i humble request to you plese help me on the same
Hi there,
Contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi Team, shared the email. please chek
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Edge Portfolio part of
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The theme is great and has a lot of features but there is something it would be great to add in the next update the body hook in header body since wordpress supporting it by default. if ( function_exists( ‘wp_body_open’ ) ) { wp_body_open(); }
Hello,
Thank you for reaching us!
Thank you for your suggestion. We will forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.
If you need to make changes to theme template files you can use child theme and apply changes there.
Support
Edge Portfolio part of
Qode Interactive
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My site got messy after I uploaded the theme demo. I have sent you an email asking for support for a few days, but still no response. Could you please take a look and get back to me? Thanks!
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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I have done as you suggested, but the problem is still there, nothing changed. I have used a couple of themes, but never had this kind of issues.
Hi,
Please continue the conversation with our support team and they will gladly help you. Your ticket should be updated with response.
Support
Edge Portfolio part of
Qode Interactive
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Hi My host updated the php version of the server to 8.0 and the site stopped working. Can you help with that issue? it’s very annoying. The wpbakery plugin might be the issue but it’s not possible to get the latest version with the theme. I’ve already try to reinstall the theme and plugins and still not working. Could you help please?
Hi there,
Thanks for writing in! The theme is compatible with PHP 8 version so please check if you updated the theme and its plugins to the latest version available.
Also, if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Is there any update for wordpress 6.1 and the plugins such as wpbakery and slider revolution?
Hi there,
The theme is compatible with WP 6.0 and it will work perfectly fine on the latest version as well. The compatibility will be added to the themes change log once the theme update is released.
When it comes to the plugins, if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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hello, there is a bug in the standard 3-column portfolio, load more => bad positioning of the new loaded elements. (no space) https://ratio.qodeinteractive.com/portfolio/standard/three-columns/
Hi there,
We could not replicate the positioning issue but you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hello, I have 3 licenses for this theme, on all 3 websites I’m having a really difficult time updating the theme. According to my developer there are some major display issues. Is there a specific sequence of steps we need to be following? Please advise.
Please don’t send instructions on how to update a theme, my developer is a seasoned pro, there is something wrong with the theme and the sequence in which we are using. We’ve never had this issue updating a theme in 15 years of business. Thank you.
Hello,
Thank you for reaching us!
Have you tried updating theme via FTP?
Once you update the theme please navigate to Appearance > Install Plugins and check if you’ve updated all of the plugins included with the theme. It is important to update Edge Core when updating the theme.
Also, you should make sure that the purchase code is registered in theme’s dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello Edge-Team – is there a way to save the google fonts locally via the theme options?
Hello,
You can add them as custom fonts and you can find more info on how to achieve this in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
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One last question: is it possible to change the main color (#e7bd74) and set the gradient (#c0954b,#e7bd74) to solid (just one color)? Thanks for your fast replies!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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This was a pre-sale question… I only want to know if I could change the color, not how.
Hi,
You can set first main color in Edge Options > General (please see screenshot). First Main color won’t affect every element. Some elements (like header, footer, fonts, buttons, etc.) have their individual color settings for customizability reasons.
For a more detailed overview of theme’s options please check the documentation in this link and feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Thanks! That sounds good.
Support
Edge Portfolio part of
Qode Interactive
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I added a new logo with another size to the Edge Options-> Logo section but not refereshed in any device instead of mobile device. Wordpress version is 6.0.2 and Ratio version is 2.8, ¿Do you have any problem like this?
Hi there,
Please upload your new logo in all fields of Edge Options > Logo https://ratio.qodeinteractive.com/documentation/#edge_options_logo
Also check if you have uploaded a logo an a particular page options as if it is the case it will overwrite the Global options.
If you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Thanks
Hi there,
Glad we could help!
Support
Edge Portfolio part of
Qode Interactive
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Is it possible to change the form of the buttons to square instead of rounded?
Hi there,
Thanks for taking an interest! It is possible to do this with custom CSS to remove the border radius.
We hope this helped and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I really take in consideration to buy your theme. One important question: is it possible to hide/delete the line under the menu? With some additional CSS?
Hi there,
Thanks for taking an interest! It is possible to remove it with custom CSS that you can be provided from our support team.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello there! I see in the portfolio list https://preview.themeforest.net/item/ratio-a-powerful-theme-for-architecture-construction-and-interior-design/full_screen_preview/14102945?_ga=2.265994886.84870299.1665063314-327308389.1652286444 that there 3 images in a row for each project. Is it possible to use 3 images in the row for 3 different projects (1 image for 1 project)? I hope it’s clear… Thanks
Hello,
You can use portfolio list like here https://ratio.qodeinteractive.com/portfolio/gallery/three-columns-space/ to display different projects. Each portfolio single item in the list can be a different project.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Sorry my question is for this portfolio list view https://ratio.qodeinteractive.com/portfolio/featured/list/ I like it because I need year, name and image, but for each project I have only 1 image, not 3 as the example. Is it possible to do that with only one image?
Hi,
The images can be from a single portfolio project only and if you wish to display just one image you can upload only main featured image and leave second and third featured image options empty (please see screenshot).
Feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Perfect, thank you!
Support
Edge Portfolio part of
Qode Interactive
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Hi,
How can we fix the issue on Page Speed Insights: “Avoid serving legacy JavaScript to modern browsers” “Polyfills and transforms enable legacy browsers to use new JavaScript features. However, many aren’t necessary for modern browsers. For your bundled JavaScript, adopt a modern script deployment strategy using module/nomodule feature detection to reduce the amount of code shipped to modern browsers, while retaining support for legacy browsers.”
Thank you in advance for your answer
Hi there,
Thanks for writing in! When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
You are always welcome to submit a ticket to our Help Center and one of our support agents will assist you and provide you with guidance for improvement.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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hi Team, i am not able to login support portal, humble request to you please enable it. my user name is manojb05
Hi there,
Thanks for writing in! We have manually verified your account so you should be able to login now.
Thanks
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Edge Portfolio part of
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