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Our store is losing many orders due to the long loading time of the payment page. Some customers have reported PayPal Express payment failures, and there is speculation that it may be related to our website’s construction. Please review your emails and respond to my inquiries regarding this matter.
The checkout page is directly coming from Shopify. Kindly contact Shopify support to resolve a difficulty you are facing.
(1) how to remove product description text between Title and Text, the Product Description part is saperately shown elsewhere. Why having the preview-like text of product description text with Title?
And, how to remove the image in the newsletter modal, the yellow background page of your truck. Even I uploaded our image, it shows the truck image first?
Sorry for the inconvenience. We don’t see the purchased tag. Kindly confirm your purchase code so that we can proceed further.
For the Purchase code, Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
I sent you emails with purchase code more than once. Here goes another one. Please check it soon and offer me resolution asap.
All I can get from them is a bot-like reply. ‘Kindly create a staff account for this email id firstname.lastname@example.org and let us know so that we can resolve the difficulty you are facing.’ It never helps. And, they never tell you how to create the account or proceed. I wonder if they just avoid helping you. Their email is just like a team of bots. Someone there?
Hi Marktc20 .,
Sorry for the inconvenience, If you provide staff access to us then only we can check and resolve the difficulty you are facing.
Kindly follow the steps to add staff access to the section.
Go to settings (Refer: https://prnt.sc/uG54dvLy6GEZ ) > user and permission > Add staff > provide access to all sections (Refer: https://prnt.sc/xvgvKU2sse6U ) and save the changes.
Why so much trouble? I was not given full access as an employee. Your request is risky. I just need your help to solve my problem, and I also explained the problem in detail with screenshots. I believe you can just tell me the short solution with your coding knowledge.
Nice question arises, how to add h1h2h3 tags into the theme. It seems they are all missing. Crying for help…
It would be helpful if you could grant staff access to the theme. Please create a limited permission staff account for email@example.com, allowing access only to the relevant section. This would enable us to thoroughly evaluate the situation and provide you with appropriate assistance.
Okay, I will apply for granting permission for you. Some pages showing ‘missing translation: “t:sections.main-page.name” is not present in any of the [“en”] schema locale files?
We kindly request access to the email address firstname.lastname@example.org in order to investigate the issue and provide you with appropriate assistance. Once access is granted, we will promptly review the situation and inform you of our findings. Thank you for your cooperation, and please don’t hesitate to reach out if you have any further questions or concerns.
Could I invite you as a collaborator, because our staff number is full?
1. The product description has been removed as per your requirement. Please check with it.
2. The bike image has been removed from the newsletter modal. Please check with it.
3. The translation has been added as per your requirement. Please check with it.
If you have any further inquiries or need assistance, please feel free to reach out to our support team at email@example.com.
How to add H1, H2, H3 tags to products to let search engine know better?
On the product page, already heading tags are assigned, and if you need to change them kindly let us know so that we will let you know. It is not recommended to have more than one H1 tag on a website, since it affects the SEO optimizations.
Can I set the entire site with one font style? See my newest email.
The changes have been made as per your requirement. Please check with it.
I didn’t see the font on the header and footer changed. I want the entire site with one font.
Please refer to them video : http://recordit.co/yyEbVhXVlS
I watched this video twice, and did as a guidance. Copying font script from Google Fonts, and nothing happened! Pleae go check it for me.
Please provide us with the desired font family that you would like to use for the heading, body, and additional font. Once we have this information, we will be able to proceed with the necessary changes accordingly.
So far so good. The site speed is really making me sick.
Speed is related to many factors like images, the number of apps, theme features, etc… Kindly optimize all the images before uploading them to the theme. Still, if you face a speed issue, you can hire experts from https://experts.shopify.com/services/expert-guidance/guidance-for-improving-your-site-performance-and-speed, they will provide you the solution for improving site speed.
How to make our user manual download link a button? See email.
We are sorry to say that we didn’t understand the query exactly, Kindly explain in detail with some screenshots so that we can check and let you know.
I have the H1 tag template code, and where to insert it to? You said ‘On the product page, already heading tags are assigned’... I used a tool and it tells, Add H1 Header Tag as a recommendation.
The H1 tag has been added to the product page as per your requirement. Please check with it.
We sincerely hope that you are satisfied with the support we have provided. Your feedback is highly valuable to us. Kindly take a moment to rate our services. We would greatly appreciate it if you could leave a positive review on ThemeForest. For guidance on the rating process, please refer to this video: http://recordit.co/YqdTBuEJRm. We look forward to receiving a 5-star rating from you!
Please check with the text under Features, which is way smaller and thinner than the rest after disabling the bullet point listing style. Crying for help.
We apologize for any inconvenience caused, but we are unable to modify the product description styles on your behalf. You will need to make the necessary changes yourself on the product creation page.
I got a new issue. Please see email. You are not responding.
We would like to inform you that we have responded to the email you provided. Kindly check your inbox for our reply. If you have any further questions or if there’s anything else we can assist you with, please let us know.
Hello we are trying to import this theme into our store and it is saying
zip does not contain a valid theme: missing template “layout/theme.liquid”
how do we upload into shopify
Hope you are trying to install the core file that you downloaded from themeforest,Please unpack the whole package after downloading it from Themeforest. On that extracted Pack, You can find things like Documentation, [.zip], Log.txt, and Readme.txt. You need to install that zip file Let we know if you have any doubts and help.
I need help with a little issue. I checked the template on the cellphone and the screen is moveable from right to left and left to right. I think page is bigger than the screen. Please advise
Kindly send your store login details & related screenshots to the support mail firstname.lastname@example.org. We will help you ASAP!
I sent it
Let you know once when we received your login detalis and screenshots and we will fix the issues ASAP!
Thank you for taking the time from your schedule to drop me a kind note of congratulation.
Nice work, GLWS
Regards., BuddhaThemes Support.
Congratulations! Nice template, GLWS
Super work Congratulations! Good Luck with Sale
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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