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Good day GoodLayers Support. Please I noticed a problem I need help on. Since I installed the “Real Church” theme, I don’t get to see any update notification on the WordPress admin dashboard.
WordPress just recently released the WP4.4 and no update notification still. On clicking on “Updates”, I got this error notification: “The page you are looking for doesn’t seem to exist” which seems like the “update-core.php” file may be missing. How can I fix this please?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, Are the images shown on this Real Church demo included with the purchase ? can we use them for a site, if we purchase this them ? does your install include the plugins shown on your demo ? Best Regards
1. Nope images are not included
2. Yes, you actually don’t need to pay extra for what shown in demo site.
Thanks for interest by the way
Cannot change the logo despite renaming it and uploading a new one.Also, None of the changes in the
goodlayers layer works.
Please also provide wp access + site url so we can check on it directly.
What means Drag and Drop? Can I build Homepage as I like (News on the Top in Midle)?
Yes you can move the recent news section to the place of ‘Church Service’ by using dragdrop in page builder.
If you have any further questions, feel free to submit a ticket in our support site
How do I add/take away text/graphics from the home page top translucent border that is layered over the slider?
I’m having a problem adding an image in the Page Builder, Column-Service editor. I’ve added an image to my Media folder and when I try to add it, the image doesn’t show up. I’ve also tried the Upload feature from within the Column-Service editor and it doesn’t work.
Ok. I have submitted a ticket. Please respond as soon as possible. My client is wanting to launch this site soon.
We fixed this problem in latest version of theme so make sure that you update it https://goodlayers.ticksy.com/article/1893/
Hi, a question to the page builder. I inserted a content field at page builder filled with the text from standard WP text box followed by a few other page builder elements. Now I want to place another “content element” in page builder to place a specific shortcode (from another plugin) into it below. How can I do this?
I’m still a bit confused. Can you provide screenshot with description so I can see if this possible or not?
I’ve sent you a mail with screenshots to <firstname.lastname@example.org>
Instead of ‘Pastor’ under the sermon title, I want it to say ‘Speaker.’ See here – http://fccde.org/sermon/led-spirit-god-sons-god/. How Can I do that?
You can change the word using wordpress localization function.
Thank you for your theme.
I have a question. It appears that events are removed from the overview as soon as the start time has past. This is not what we want (or, in my opinion, what is best in general)
1) Events should remain visible on the start day (people who join and are a little late should still be able to read the details!)
2) Events that last multiple days should remain visible until the end date (people who go on the second day should still be able to read the details!)
I hope you can look to this problem and provide a solution or take it with you in the next update.
I have been trying to install the theme on my dashboard but this error message appears: “The package could not be installed. The theme is missing the style.css stylesheet…” and the answers on your website does not give a good solution to this. Please what do I do? I need to launch this website ASAP.
To install wordpress theme, please follow these steps.
1.) After you downloaded file from Themeforest. Do not upload it yet. Extract it!
2.) You will find 6-7 folders and some files inside. You’ll see the file called ‘realchurch-vx-xx.zip’
3.) Upload this file through wp backend.
Hope this help
If still have problem, please create a ticket in our support site and provide wp access+ ftp acces. We’ll check on that for you
Thanks very much for your prompt reply and it worked. Now you get my recommendation
I am having a real problem customizing this theme to what we want. First, I can’t find where to edit the header, second, I need to remove some of the widgets to make the website appear really simple, third, I don’t know where or how to create the ticke in “our support site”. where is that?
Can I get a video tutorial on this theme? I just bought it, I need to be able to use it.
About the first questions, Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
About the video, https://www.youtube.com/user/GoodLayers/search?query=real+church
Please update your theme to include the https:// version of Google Fonts. Any site using https:// will be unable to load http:// fonts.
I don’t have extended support, but this shouldn’t be something I have to pay for.
Please try replacing the include/plugin/font-loader.php and include/plugin/misc.php with this new one for this.
That solved the issue. Thanks!
thank you for posting this questions also I like to know if this page can be set for live streaming using youtube. Can this be achieve using the page or plugin? For example a button or picture that says “live now ” or “on now”
thank you in advance,
You can create a button to link to your Youtube live stream
Hi, our church loves this theme, but it was purchased by someone a few years back. Now we would like to open support tickets, like to add instagram to the social options. Can we purchase a maintenance agreement? Thanks for this awesome theme!
1. The support must be renewed by the one who purchased the theme only. Unless, you have to purchase a new license to get into our support site.
2. In this case, try to seek for the plugin from Flaticon or IconFinder then replace with the one you’re not using in ‘wp-content/realchurch/images/icon/light/social-icon/’
Thank you. This helps a lot! The person who purchased is looking into it now.
OK so I finally figured out how to SFTP into my site and replaced the icon file – but it doesn’t appear like the others. I downloaded a 32×32 PNG file from IconFinder, but it was a smaller file size 881K instead of 3MB. I tried white as well as black on white. The link is there, but it is invisible. Any other ideas? Is there something special about the existing icons?
I just upgraded from 1.06 to 1.07 and all the colors that I changed are set correctly in the settings, but when i view my page the default colors are showing. Any suggestions?
Please go to admin panel and click ‘save changes’ once.
Just wondering are you going to update this theme anytime soon? I have another church who wants to buy it but not sure if they should if it has not been updated in almost 2years.
Right now, this theme is pretty stable. But we also still provide update to make sure that it works with current WP version. However, if you find any bugs, please feel free to let us know. We’re willing to help fix it
I’ve try to install the theme similar to demo in the new version of wordpress but now the slider is missing.
I have fixed it. Please ignored above comment
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
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