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899 comments found.

Bought the theme already, installed it and I have some questions. Trying to sign up for support but I’m not getting the sign up confirmation email and can’t change my password in case it already created the account. Please contact me webmaster2@ca-cre.com

rsriram

rsriram Author Team

Hi.,

Send us a message to support@wedesignthemes.com we will send you the forum login details.

Regards., DesignThemes Support.

Are you guys getting my emails…?

rsriram

rsriram Author Team

Hi.,

We are trying to send your forum login details to webmaster2@ca-cre.com, but we are getting failure notice. Please send us a correct email / alternate mail id, so that we can send you the login details.

Regards., DesignThemes Support.

hi there, i have been struggling with the custom field for the ‘add property’ page. i used <input> and it seems to work well, but when i use <select> tag, it does not return any selected option. I have tried all possible ways to do this. Please can you put me in the right direction

rsriram

rsriram Author Team

Hi.,

Try to use the same method we have used for other dropdowns buttons we have in that page.

Regards., DesignThemes Support.

the method you used does not work for me because they are already assigned to the categories variable. I tried it but to no avail

rsriram

rsriram Author Team

Hi.,

Let us know page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue. Also let us know the exact field that you added.

Regards., DesignThemes Support.

On the Page Builder feature: The “Agent” widget shows the entire content of the agent’s bio, which is a lot and the “read more” function doesn’t shorten the text.

The “Team” widget loads dummy content with a circle image and a short description underneath of the team member. When I edit this widget, it gives me a WYSIWYG editor with no content. Where is the dummy content? Why can I not replace the circle-cropped image?

On second look, the text editor inside any of the elements on the Page Builder does not work. It is missing the toolbar to edit text and does not keep the text after saving. I think something is blocking it from displaying and saving properly.

It looks like it is a Tiny MCE editor problem. I can’t even use the Wordpress editor correctly. There’s an issue in the code. Please help.

rsriram

rsriram Author Team

Hi!.,

Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

Hello,

I’ve set the size of the retina logo to exactly x2 of the normal size but still it’s showing smaller. What seems to be the problem?

Here’s a screenshot: https://gyazo.com/907954988f7135ede64ab93d4c131237

Thanks Mark

rsriram

rsriram Author Team

Hi.,

The retina logo is only for the mobile devices. For desktop view you can upload a bigger image in the logo section.

Regards., DesignThemes Support.

Eltoma

Eltoma Purchased

Hello, would like to know about this theme. 1. We can create pricing tables? 2. When people buy package, then they can submit property ? 3. When other people contact this add they contact directly that person who submitted add? or how it works ?

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us.

1) Yes you can create pricing tables using the shortcodes.

2) Yes when people purchase the package, they will be able to submit properties which can be configured from the s2member plugin.

3) If a user submits a property, he needs to assign a agent to that property. When if someone contacts through the contact form in the property page, then mail will be sent to the agent as well as the site admin.

Regards., DesignThemes Support.

HI,

We have a few presales questions do you have an email we can send them over to?

Also do you have a full admin demo I can login to and take a look around dashboard?

Thanks

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us

1) Let us know your pre-sales question here and we can send you the reply.

2) Request a demo from this link http://wedesignthemes.com/support/request-demo/

Regards., DesignThemes Support.

Some Pre-sale Questions

- Is it possible to create different members level and show specific properties to different levels? I mean I can hide some properties without login and show them after login. Is it as well possible to hide prices and some other property specification without login and show theme only when logged in?

- Is it possible to move the search box more down, so that the background picture is more visible?

rsriram

rsriram Author Team

Hi.,

1) The membership levels is for the user to upload the properties and not for viewing. If the user has purchased a particular membership then he will be allowed to upload the property depending upon the setting.

2) Yes you can move the search option below the slider.

Regards., DesignThemes Support.

Thank you for your reply!

Hello, I need help with the page, how can I fix facebook thumbnails in sharing? they are not showing, can you help me? for example (?http://www.pressburgfamily.sk/dt_properties/01-415-ponukame-na-prenajom-2-izb-byt-na-palarikovej-ulici/ ) if you “share this” thumbnails are not showing, but they are not showing, in all the content.

rsriram

rsriram Author Team

Hi.,

We will check this issue and update it in our next version.

Regards., DesignThemes Support.

Okay, thank you, how many time will this in the processing?

rsriram

rsriram Author Team

Hi.,

It will approximately take about 1 to 2 months.

Regards., DesignThemes Support.

grisgc

grisgc Purchased

Hello, I would change top menu (color bar), add news links or change one of them, how to change it?

Thank you!

Hi.,

You need to change it in the file wp-content/themes/realproperty/framework/realhome_utils.php line no: 42 and 71. Please have a look.

Regards., DesignThemes Support.

Sorry, but it must be an error, if I change those status the page doesn´t work.

Hi.,

Oh then it must be the default status keywords of wordpress core and cannot be changed to other words.

Regards., DesignThemes Support.

hi, I have been using this theme for a while now and just realized comments on pages are not showing. I did set it in buddha panel to display comments on pages but still to no avail. So i need to know, is it a general thing on the theme, or its something am not doing right

Hi.,

Thank you for letting us know. We will update it in our next version.

Regards., DesignThemes Support.

so,are you saying, comment feature is not available in the current theme’s version?

Hi.,

It seems a bug in our theme. We will update it in our next version.

Thank you for letting us know.

Regards., DesignThemes Support.

One more Pre-sale question:

Is it possible to have the logo in the middle of the top nav bar? This should be Header nº6

Top menu left – Logo (centre of the page) – Top menu right

I am pushing my client to use this theme because it really fits for his use but he insist to have a header with his logo in the middle with a nav bar left and a nav bar right!

Hi.,

We do not have that option. But we can do it as a custom work for you. It will be 2 – 3 hours custom work for us. We charget $25/hour for this custom work.

Regards., DesignThemes Support.

Hi,

Why custom? Just include it in the next Theme update!

Do not understand me wrong! It is not that I do not want to pay those 2-3 hrs. It is just one option more you can have in the theme!

Hi.,

OK, We will consider it in our future updates. But cannot guarantee that it will be included in our theme. Because our developers decision will be final.

Regards., DesignThemes Support.

Hello.

We’ve been trying to contact you guys for over a month now. We have a simple question. We tried signing up to your ticketing system and we cannot log in. Someone please contact us ASAP or please issue a refund immediately so we can finish the project. Thank you. email: webmaster2@ca-cre.com

Hi.,

We have sent the forum login details to this email id webmaster2@ca-cre.com. Let us know us a alternate email id, so that we can send the login details that that id if you have not received the mail. Also you can let us know your issue here itself. Please let us know the exact issue, so that we can help you better.

Regards., DesignThemes Support.

I tested the email and it works fine. I’m not sure why I’m not getting your emails. Please send the login details to mcruz@salserosclub.com

Hi.,

We have sent the mail to your new email id. Please have a look.

Regards., DesignThemes Support.

When I batch edit the properties, it doesn’t change anything. I have to go through and edit properties one by one. What is wrong with it?

Hi.,

We will check that issue and fix it in our next version.

Regards., DesignThemes Support.

Helpful.

Hi.,

Thank you.

Regards., DesignThemes Support.

Is there a shortcode to show a contract type of properties? I see one for Featured properties, Recent properties, or a single property.

Hi.,

Sorry we do not have shortcode to list the contract type of a property. But we have shortcode for listing the properties based on contract type. Below is the shortcode. Here 45 is the contract type id.

[dt_sc_properties_contract_type_wise_tab id=”45” count=”5”/]

Regards., DesignThemes Support.

Is there a way to simply show ALL properties? I don’t see a shortcode anywhere for all properties.

rsriram

rsriram Author Team

Hi.,

Try this link http://yourdomain.com/dt_properties/ Change yourdomain to your domain name and have a look.

Regards., DesignThemes Support.

When I use the Real Property Child Page Builder, I add Featured Properties and set the columns to 4, but it only shows 3. If I set it to 2, it still shows 3.

There is an error in the code – you can’t use the Page Builder. When you switch to Wordpress editor (and turn OFF the Page Builder), the shortcode does not work unless “column” has an S on it.

[dt_sc_featured_properties columns=”4” count=”8” /]

The page builder doesn’t add this S and so it doesn’t work, which makes it kind of useless once you need this feature.

Hi.,

1) Kindly, send us the page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes so that we will check the issue.

2) You can use either page builder or wordpress editor in the pages. If you have some content in the wordpress editor and then you click page builder button and enable it and drag and drop some modules or without putting the modules, if you update the page, the wordpress editor content will be erased. In short, when you try to use wordpress editor, just disable the page builder and use the wordpress editor. If you need to use page builder, then enable it and try to drag and drop the modules. You cannot use simultaneously both wordpress editor and page builder.

Regards., DesignThemes Support.

Hi, I have purchased your them but Responsive Styled Google Maps is older version 3.0 and it doesn’t have API key field. Without the API key it won’t work and I need latest Version 4.0 which has field to add API key. Thanks

rsriram

rsriram Author Team

Hi.,

We have added the google map API key field in the buddha panel settings as shown in the screenshot. Now we have updated your API key and the map is working fine. Please have a look.

https://www.dropbox.com/s/ibyh0024zgfi20r/google_map_api_property.png?dl=0

Regards., DesignThemes Support.

shaf69uk

shaf69uk Purchased

Yes I can see it is working now. Without that API key it would have been impossible. Thank you for all your support.

rsriram

rsriram Author Team

Hi.,

Thank you.

Hope your issues are resolved now. If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Note: If you like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever thanks in advance.

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end :-)

Regards., DesignThemes Support.

Hi, we did update and now we cant save page text from pagebuilder mod

basicly its not save any text from pagebuilder , so after update its looks empty

Hi.,

Please renew your support and get back to us with your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

rambi70

rambi70 Purchased

Hi, I have upgraded to the latest 1.8.4 version of your great theme. This is in combination with the latest WordPress 4.5.3. However in combination with WPML it is not working. The tpl-property-search.php will not retrieve the translated properties and will just display. NOTHING FOUND, while there are many properties in other languages.

Can you indicate what I can do to resolve this serious issue with the Real Property Theme? I have also asked support from the WPML team to help me out.

Any help appreciated. Regards, Remco

rambi70

rambi70 Purchased

Hi Design Themes

I have found the issue and would like to report a bug in your great Real Property Theme. I think you have to update this is the new version while it will cause issues with the latest WordPress version in combination with WPML.

The wp_query for all taxonomy should not be id but term_id from now on.

So: $properties‘tax_query’ = array( ‘taxonomy’ => ‘contract_type’, ‘field’ => ‘id’, ‘terms’ => (int) $contract_type_id, ‘operator’ => ‘IN’,);

Should be: $properties‘tax_query’ = array( ‘taxonomy’ => ‘contract_type’, ‘field’ => ‘term_id’, ‘terms’ => (int) $contract_type_id, ‘operator’ => ‘IN’,);

Hope you will fix this for all queries that are created in search and shortcodes. Regards, Remco

rsriram

rsriram Author Team

Hi.,

Thank you for letting us know. We will update it in our next version.

Regards., DesignThemes Support.

Bulk edit does not work for properties. I tried to add a batch of properties to a property type and separately to a contract type but neither will save.

rsriram

rsriram Author Team

Hi.,

Bulk edit is a bug in our theme and we will update it in our next version.

Regards., DesignThemes Support.

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