28 comments found.
The demolink doesn’t work anymore.
Thank you for your notice. We will checking and get it working soon.
Although I have not e-mailed many times, I still have not made a return. There is also a problem loading the demo content.
Thank you for contacting us. We will come back to you as soon as mentioned on Livechat. We really appreciate your patience.
Kind Regards,
Kopatheme Support Team
Hi, i tried your support but it says it doesn’t exist anymore??
we are having issues with the search, if we search 3-5 bedrooms it is showing a 2 bedroom property?can you help please?
Hello,
Could you please send us the link of your WP site and login credential to the email: support@kopasoft.com so that we can see more clearly what happened and help you to fix?
Kind Regards,
Kopatheme Support Team
Since an update a few months ago the theme options on each page and within the main options panel no longer save or are reflected on my website. For example, the home page has “Hide title” and “Hide breadcrumbs” checked but it’s clearly showing them. Any ideas? Thanks in advance!
Hello,
Thank you very much for contacting us.
Could you send us the link and login credential of your site, please? Hope you won’t mind sending us to support@kopasoft.com.
Kind Regards,
Kopatheme Support Team
I am struggling with the import of the demo onto the theme after install and getting no reply from the support, could you help please?
I really need some help, could I get a reply please?
Hello,
Could you please send us the link of your WP site and login credential to the email: support@kopasoft.com so that we can see what the problem is?
Thanks & Best Regards, Kopatheme Support Team
REALLY NEED SUPPORT AND NO ANSWER!!!! I’m waiting for your answer to my email since october 12. I have no answer. I send you a new email. Please check it and answer me. I’m losing my patience. You’re not professionnal.
does the EPL alerts add on work with this theme?
Hello,
Thanks for contacting us.
Could you clarify your question so that we can provide you with to-the-point answer? Hope to hear from you soon
Kind Regards,
Kopatheme Suport Team
hi, does this add on work with the theme?
https://easypropertylistings.com.au/extensions/listing-alerts/Hi, I answer to your email. Did you receive it?
Hi, we have checked our inbox and see no new incoming email of yours. Would you mind re-sending it to support@kopasoft.com? We will confirm if your email has been sent successfully.
Thanks & Best Regards,
Kopatheme Support Team
Hi, I send you my e-mail to support@kopasoft.com. Did you receive it?
Hello,
We have received your email and transferred it to our technical team already. We sent a confirmation letter and hope you got it. You will be informed as soon as your issue is resolved.
Thank you very much for your cooperation and patience.
Best Regards, Kopatheme Support Team
Thanks, hop you will answer quickly 
We definitely will. Thank you very much.
Best Regards,
Kopatheme Support Team
We definitely will. Thank you very much.
Best Regards,
Kopatheme Support Team
Hi, Sorry for being impatient but I need to have answers to my email.. Is it possible for you replying me today or tomorrow? Thanks
Hello,
Actually we have had a national holiday lasting several days. We come back to work today and promise to resolve your issue within tomorrow at the latest.
We are so sorry for this inconvenience.
Best Regards,
Kopatheme Support Team
Thanks
No answer….
Hello,
It might take time to resolve the issue you mentioned. Our technical team are trying to find the best solution and inform you as soon as it is solved.
Thanks very much for your patience
Best Regards,
Kopatheme Support Team
Hi, I really need answer this week. I have to publish this website and waiting for your answer for finishing. Thanks a lot
Hello,
Thank you for your patience. We have urged our technical team to make a priority for your case so that it can be resolved within this week.
Best Regards, Kopatheme Support Team
No answer…......
Hello,
Please check your ticket to get the answers. We sincerely appreciate you for your patience and cooperation so far.
Best Regards, Kopatheme Support Team
Hi, thanks for your answer. I have 2 questions about the answer. I replied to the email. Could you give a message to the support team to give me a very quick answer please? Thx
Hello, We have seen your reply. We will check and answer you as soon as possible.
Kind Regards,
Kopatheme Support Team
Hi, I have no answer for my last email since 10 days… I have an other question which is VERY IMPORTANT because the website doesn’t work. And if i send a new mail, I will wait for several days… My website is online, when I’m Logged, I see all the properties on the map and all the icons but when I see the website as visitor (unlogged), the map is empty and the icon don’t appear. Thanks for your answer…
Hello,
Please check the answers in your ticket. If you have other question, please publish it in the ticket and our technical team will resolve immediately.
Thanks & Best Regards, Kopatheme Support Team
Thanks. It’s done
Please, could you check my last email? Thanks
Hi, we will check and give the answer as soon as possible.
Thanks & Best Regards, Kopatheme Support Team
Hi, I’m waiting for your answer…
Hi, I open a ticker on http://kopasoft.zendesk.com but have no answer…
Dear YesssCommunication,
Thanks very much for contacting us.
Firstly we would like to sorry for late reply on themeforest and on Zendesk. Our technical team has been informed of your case, so please go to Zendesk and give us the link and login credential of your site. We will help you resolve it as soon as possible.
Thanks & Best Regards, Kopatheme Support Team
Hi, I installed your theme and imported demo content, but the Agents widget do not display any agent at all. How do I do to get all the demo agents showing at home? Thanks.
HI Producciones20, Please go to http://kopasoft.zendesk.com and create a ticket so our support team can help you in the best way.You can give us more informations such as website url, image to clarify your issue. Thanks!
What a nice theme…. Is it possible to open a lightbox when clicking on a googlemap marker – I want the lightbox to contain a youtube 360 video like this:
https://www.youtube.com/watch?v=P0wbVfpOCvIHi. Thank for your question. Our theme hasn’t had this feature. But if you want, you can buy the theme and we will offer our own customization service for you with preferential price. So please send a email to support@kopasoft.com for starting this job. We are really excited and eagerly looking forward to working with you for a long time.
Hello,
I have some presale-questions:
1. It is possible to show on search-result-page a map with foundet items in the title-area?
2. Can i choose a sticky header?
3. For Login: Can i set different user-roles? For example one role for agents to submit new items. And one role for users to see hidden pages with protected content, but whithout right to submit or edit items.
Thank You.
Hello Kopatheme Support Team – I purchased this theme recently and have some problems. Need you´re support!!! The EPL Listing modules are buggy – after the activation/using in Backend, the theme is completely broken! Also googlemaps module does not work too:( i agree with grundstein (...but code and documentation are real bad :-() Please help me…
Hi sparky81,
Thank you for contacting us. Did you try to create a ticket on our support website http://kopasoft.zendesk.com yet? If not, please do it, our support team can help you in the best way.
Thank you. Kind Regards, Kopatheme Support Team.
How to change zoom level in header map?
Hi FNGrundstein,
To change the zoom level of header map, please find gmap 3 section in file js/custom.js ( line:322 )
Thank you. Kind Regards, Kopatheme Support Team.
I’m really disappointed! Its the first theme on themeforest i dont like after purchasing!
Got a lot of bugs, errors and missing documentations:
1) Fancy Box & Widget Importer are not includet and not documentated!
2) Real House Google Map Element in Visual Composer does not work! Google “MissingKeyMapError” + “Uncaught TypeError” (EPL Property Map works with api key).
3) Widget import is missing three types of sidebars: sidebar-7 + 8 + 9! Before import you must add them in theme options
4) EPL Listing Search Widget translation is corrupt. When using german language css style does not work. (String translation error?)
5) There is no quick start guide for demo content!
6) Before import wp demo data you have to enable listing types to do that.
7) Not one of the upper points is documentated!
Its a real nice desinged theme but code and documentation are real bad 
Thats not the work of a ELITE AUTHOR!!!!!
change line 60 in real-house\inc\resource.php to get working google map: “http://maps.google.com/maps/api/js?sensor=false.” ADD GOOGLE MAP API “http://maps.google.com/maps/api/js?sensor=false&key=YOUR_API_KEY”
DO NOT ADD missing sidebars to import all widget without errors! After adding property map stop working!
Hi i’m wordpress beginner, and i’ve a doubt.
Is it possible to use this thema without FIND “YOUR HOME” part.
Because i want just use six options of house in my site, minimalist way.
Thaks
Hi cesarsolano007,
Thank you for contacting us. To remove widget, please to to edit page, and remove it out of area, see: https://gyazo.com/07e3814ba1fbf0a94ee5b125cd4669a7
Thank you. Kind Regards, Kopatheme Support Team.
Hi, i have problems with the topbar: 1) In the theme setting i disactivated the “Show login / sign up” possibility. Nevertheless it is still shown on the website. 2) I activated for the front page with Demo content the Header display setting “Relative position with transparent background”. But the background is not transparent like in the demo. The recolution slider does not start at top page (background of top header) but after the menu (same like setting Black background).
If you need further information,just let me know! Many thanks for ur quick reply in advance! Klaudija
Hi Klaudijade,
Can you please go to https://kopasoft.zendesk.com, create a ticket and share your account to login your website so that our team can check what happen?
Thank you. Kind Regards, Kopatheme Support Team.
Hi! I just bought the theme and am trying to set up the home page like your main demo menu
Hi ideiasplan,
Please follow the documentation included in download-package for set-up the demo content. If you encounter any problems while using our themes in the future, please let us know. We will help you solve them.
Thank you. Kind Regards, Kopatheme Support Team.
Nice theme, mate. GLWS!
