57 comments found.
There is an issue with the WPBakery Visual Composer Page Builder. It’s requesting that I purchase an update in order for my website to work. I thought Visual Composer was included in the price when I purchased the theme?
Hello,
For this type of questions, please, create a topic at https://jellythemes.ticksy.com/ and one of our staff will give you the latest version of WPBakery.
Thanks!
Hello,
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Best Regards - Sajjad
Hello,
Unfortunately, no.
Hi, after the latest upgrade of Wordpress the Theme is broken. I believe Gutenberg is causing this. Can you please guid me to fix this issue? Thank you
Hello,
Please send us login info with Email jellythemes https://themeforest.net/user/jellythemes and will help. Thank you!
You can also install Classic Editor plugin.
Thank you for your comment, our account won’t approve sending the login info. I was wondering if I renew the licence I can get the recent up to date Themes file which is compatible with Gutenberg. just to mention that I developed a child theme based on this original theme. I did installed the plugin you have mentioned after my latest comment but I rather not to use any plugin for this and instead download the most up to date files for the Theme to be compatible with this new Wordpress feature. Please advise. Thank you.
Please renew your Support Subscription and create a topic at https://jellythemes.ticksy.com and we will send you all the updates you need. Thank you and sorry for the inconvenience.
Hi, I tried to submit a ticket to the https://jellythemes.ticksy.com/ website, but it would not take my purchase code. It’s the only purchase code I have from theme forest, but it said it was for a different product. Not sure what else to do.
Never mind, I had to make a new account and it worked. It was only showing the option for the template and not the wordpress option through envato.
Ok great!
Hi. Is there any way on the portfolio for all of the categories to show even if you load more button hasn’t been expanded? Currently, it will only show the categories that are loaded, so it can be misleading to the user as to how many projects there really are.
Hello,
For this type of questions, please, create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.
Thanks!
Hello friends. I’m having a little problem with the template. Its possible to edit the contact form? I need to translate it and redirect to my email but i dont know where!? Can you help me please?
Hello,
For this type of questions, please, create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.
Thanks!
Hello
So when I go to my website www.wizfix.com which is using your theme when I scroll down from any page the image becomes jittery like its changing slightly. If u load the website and slowly scroll down you will notice it. Is there anyway to fix this?
Hello,
For this type of questions, please, create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.
Thanks!
Hi
I purchased the theme (which is advertised as including the visual composer) yet this isn’t displaying properly on the back end and there is no validation code included. Please could clarify this?
Hello,
For this type of questions, please, create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.
Thanks!
Hi, Thank your for your hard work. Please let us know what is the process of updating Visual Composer which comes with the Theme we purchased about a year and a half ago. Thank you,
Hello,
Are you having problems with the current version?
Please renew your support subscription and create a ticket on https://jellythemes.ticksy.com/ so one of our staff can give you an updated version to download.
Hi Thank you for your reply. We are not suppose to renew our licence if we don’t need the latest Theme version. I am just demanding to update the Visual Composer Plugin which was part of the Theme when we purchased the licence. Cheers,
Not according to this: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
The latest version of bundled plugins should be provided with the theme update only.
Could you please tell us why do you need the latest version of VC when our theme was built and tested with the included version and update can cause problems?
Hi, Sorry for the late reply, It’s actually regarding the Visual Composer and Revolution Slider. For Visual Composer, our resource advised that we should keep all plugins up to date for Wordpress security reasons.
Today we also experienced following message from Revolution Slider as well which we are not sure what causes the error if the Theme should work based on the link you have provided.
ERR: Vimeo Froogaloop Api Could not be loaded ! Please Check and Renew SSL Certificate !
Can you please advise how to resolve this ERR based on the current version we have?
Could you please give us a link to your website? I would like to check “ERR: Vimeo Froogaloop Api Could not be loaded !” error.
Hi, sorry for late reply, can you please let me know your email communication channel to send you the link? thank you.
Please go to https://themeforest.net/user/jellythemes and send it with Email jellythemes form. Please also write “Send it to Support Staff.” in the message.
Hi, thank you for sending this link over.
the form throws and err with “expired purchase code”. Our issue is related to technicality issue with the Theme and plugins used on it. Currently both Visual Composer and Revolution Slider are deactivated and when I try to activate them using the purchase code we are not be able to.
I’ve done research about this err: (‘Vimeo Froogaloop Api Could not be loaded ! Please Check and Renew SSL Certificate !’) on ThemePunch and they are pointing out that it does have to do with the Plugin licence and activation!
This issue is related to the purchase code in download folder of Jelly Theme package we have received in theme forest website.
I understand the renewing support but the issue we have been having is related to the original package we have provided with, we do not need the new version or new functionalities for the theme at this time to renew the licence, our problem is related to activating the Theme.
Thank you.
DId you send us your website link?
Please notice that you can’t activate any bundled plugins with Theme Activation Key: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins as Envato doesn’t have such functionality.
I’ve checked this error and the problem should be in old version of Slider Revolution: https://forum.muffingroup.com/betheme/discussion/39344/slider-ssl-problem .
Could you please send us a message so we can give you the latest version for you to update to?
Yes, I’ve sent you a message following the instruction you’ve provided earlier using:”Email jellythemes form” to provide you with website URL but your staff replied with “unrelated questions subject” message.
Thank you for your investigation around this issue, Which email address you want me to send you the message to follow-up getting the newer version of Slider Revolution?
I’ve sent you updated version of Slider Revolution to your email. Please update it and let me know it helped.
Thank you very much for your support on this, the err is gone testing on local. I’m pretty sure it will resolve on all environments. Thank you! 
Great!
If you have a moment and my support was useful, I would greatly appreciate if you could kindly leave us a review from your Account > Downloads > Rebirth. Because your review helps us to support this product and create more.
Thank you!
I’m getting a ton of spam on the newsletter form. How do i install an captcha?
Hello,
There is no simple way to add this to the theme’s newsletter form, I am afraid.
Please install Contact Form 7 and use it’s form instead.
Thank you!
Hello. I work with webdesign in EU, and now GDPR is a big issue when it comes to our clients that are ranging between major and minor companies. I went through much of your documentation, but didn’t get any information about GDPR and if your theme(s) will have issues with it.
In other words, I want to know: Are you getting any kind of information from websites through your themes? Are they forwarded to second or third parties? If you do, I need to know what, since that has to be included in the GDPR disclosure for the users and especially the companies.
Thank you for clearing things up for me.
Hello,
I’ve contacted our main developer about this. Get back to you as soon as possible.
We don’t collect any data.
Hi, I’ve been using your theme for some time now and recently added some items to the portfolio part. Today I noticed, that several of my previous portfolio items are not showing up any longer. Any idea, why?
Hello,
Please for this type of questions, please, create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.
Thanks you!
I would, but it won’t let me submit a ticket. I get the message that my support period has ended, even though I purchase an additional 6 months.
Could you please try again? I can see that you have support now.
Thanks for your help.
In case I’m not the only dummy… the portfolio view only loads a certain number of items. The filters work only the items loaded. So you might have to click “load more” to view more.
I need to add video to my portfolio/ works section. However, I do not have the option to paste a link where it should be. I already uninstalled and reinstalled according to the video that support shared with someone else (theme plugin deactivate and reinstall). The video option is still not there. Please help ASAP
Hi,
I’ve updated your ticket now. Please check it again.
JellyThemes Team
Hi it appears that changing paragraph styles in the visual composer text editor is not working with the dropdown. Anyone else having this issue? I noticed it in another theme and think it’s a VC incompatibility issue.
hello i want to add video my header how can i add video? Could you explain me.
Hi, I have problem uploading the demo content. I get the message that “import of media “slider01” failed”. How can I solve this problem. Thanks for your answer.
We don’t provide support here, please use our forum to get help: https://jellythemes.ticksy.com/
Hi, How do I change the Contact/Footer info that is included in the theme?
Hello, when i try to custom pages the visual composer is not working, it’s like the page is empty, but i already install the demo content.
thanks to help me
Hi,
We only provide support for purchase customers, you will need purchase it first before request support.
If you have a license, please use our forum to get help: https://jellythemes.ticksy.com/
JellyThemes Team
I purchased it!
Hi,
If you have a license, please use our forum to get help: https://jellythemes.ticksy.com/, thank you so much!
JellyThemes Team
Having an issue with the footer and it showing
tags:
We don’t provide support here, please tell your client use our forum to get help: https://jellythemes.ticksy.com/
Hey! I have problem with installing the theme. It says that Stylesheet.css is missing. why?
Hi,
You can check more detail for you problem here: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorJellyThemes Team
