This author's response time can be up to 1 business day.
Hello. My support has expired but I cannot download version 4.7 – I get the following message “License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!” which cannot be right as I am only using it on 1 domain. Can you help? Im running Reco child theme.
Hello, i deactivated your old domain (non www) so now it should work properly.
Thank you for the quick fix and reply
hi, how can i use fullwidth on amp pages? it is like that https://www.hizliresim.com/ar3evix
i have already change Layouts > Mobile Layout but didnt work on amp pages.thanks..
The fullwidth layout is already working for amp pages/posts, probably the issue is just related to your website.
In case you can’t make it work properly, you can open a ticket here for support https://estudiopatagon.ticksy.com/
I am unable to see the Social Profile Icons on Mobile. It shows up only on the desktop browser.
Reco Theme and Reco Theme Functions are both: Version 4.7.0
Is this a current issue? Thank you
Hi, if you mean the social profile icons that are inside the header, no that intended (they are hidden on mobile).
Other social profiles like widgets will appear on mobile.
I see. Yes, I am able to see the widgets.
But I would like to also have the social profile icons available on mobile too. This, because the percentage of mobile visitors is significantly high.
Is this something you would consider supporting? Thanks!
Hi, for the moment there are no plans to include them. But in case you really need them i could recommend this website to contact a developer: https://studio.envato.com/
Awesome! Thanks for your prompt feedback and for the link. I was able find a quick fix by adding them to the body section by using the corresponding html code and then class=”hide-on-desktop” to have it show up only on mobile.
1.How do I put Google adsense code?.
2.How do I edit the display of homepage for mobile phones. The homepage for mobile phone is not showing featured image on post
3.The post titles on homepage they are showing grey in color I want to change it to black but it’s refusing to change the colors
We provide support via our ticket system only here https://estudiopatagon.ticksy.com/
I would recommend to open a new ticket sharing your website url and if possible some screenshots of your issues.
Before buying I have few questions
1) If I apply ur setting then can I get 100% score on Google
2) can I use other cache plugin with this theme
3) can I use Google Adsense with auto ads
hello can you reactivate my license
Hello, it’s done
I’d like to buy this theme, but got one question. You’ve written “multilanguage, includes: Turkish, Russian, French, Spanish and English”. Does it mean RECO can translate only into these five languages?
Hi, reco can be translated into any language you want that is available on this WP List https://cartflows.com/docs/complete-list-of-wordpress-locale-codes/
Those 5 languages are already included.
Great. Last question. Will I get lifetime updates after purchase? I don’t mean technical support (I’ll buy 6 additional months) but ordinary theme updates.
Yes, all themes includes lifetime updates. The only limitation is the license (is restricted 1 per domain).
And yes you are correct, the support is 6 or 12 months depending of what you select, but is not related about getting regular theme updates.
Already purchased. Now I can start my journey with this beautiful theme Cheers!
Perfect, thank you for your purchase!
If you like our theme don’t forget to rate us.
hello, can this theme be used on localhost with xampp? If it works, can you reset one of my unused licenses?
Hi, the theme can be used on localhost but on the license validation just click “skip”.
For security reasons localhost is blocked, but all features of the theme will work without problems.
Hello sir. The theme is really good…I have a question “Hello! We have 20 resources for you…” – can I remove this notice after purchase?
Hi, yes than can be removed.
Sorry if this question seems a little bit funny to you, but I haven’t started my work with this theme yet, and had to know one thing before I begin.
Is there option to enlarge font size in articles?
No problem, there is an option inside theme options -> typography -> Post content sizes.
For more information i would recommend to contact trough our support system here: https://estudiopatagon.ticksy.com/
Thx for your response. I can’t contact you through support because I haven’t bought my domain yet, so cannot fill the url adress (will get on days though).
Last question (if you mind) – when Reco is beeing viewed in smartphone, the menu can be roll out after pressing the arrow icon, but cannot be rolled out. You can close whole menu section only. Is there option to add sth making the menu roll back?
No sorry by default the theme uses CSS only to work in that way so it is widely compatible with a major amount of mobile devices.
“No license has been provided yet or the provided license is invalid.”
In fact, I only have one domain name and have never officially used it externally. I don’t know why the authorization suddenly expired. Can you help me?
Hi, i deactivated the license manually, now it should work properly.
I would like to have a simple popup on my website that uses reco what is the best option for that ?
Hello, probably the best option is installing a plugin from the WordPress repository to avoid customizations.
Hi, Where do i report bug? Please fix the connection not secure error (Part of the site images are not secure). Its still showing some of the images are not connected and secure.
The problem could be under the Customizing / Subscribe Settings/ The image is showing as http instead of https? This problem appears for firefox and not for chrome.
Hi, than can be easily fixed reuploading your own subscribe background. Regards
Hi all the demos are all in blog grid format. On the homepage is it possible to have a single large post followed the blog grid layout? Can that be done?
Hi, no sorry, you can select classic posts https://estudiopatagon.com/themes/wordpress/recov3/home-classic-posts/ or grid as your homepage. But not combined.
how to add categories on widget, ? i cant find it other then tag cloud
Hi, use the same ep tag cloud widget, that widget can filter categories and tags.
For any other technical question it will be required to open a new ticket here https://estudiopatagon.ticksy.com/ we don’t offer support via comments anymore.
When I wanted to begin my new project I received this message “License is already active on maximum allowed product instances, please deactivate this license from the active instance(s) and try again!”. Please help me to disactivate to my old domain ( I no longer have access to this) , I want to begin my new project.
Hi, it’s done
Hi I have same problem as the other guy in comments section, my support expired but I have error “License is already active on maximum allowed product instances” the thing is that 1 year ago I installed theme on different domain just to play around with it, today I want to use it for serious end product and I have this error.
Hi, no problem i just deactivated your old domain, so now your license will work as expected.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work
We'd like to ask you a few questions to help improve ThemeForest.