Discussion on Red Art | Artist Portfolio

Discussion on Red Art | Artist Portfolio

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308 comments found.

MWSPARK

MWSPARK Purchased

Hi,

I bought your theme on 17 may 2022 and I have a problem with adding text to posts and pages. I have a black screen and I can’t see anything.

I also wanted to create a ticket, but it said that I put incorrect purchase code. But I’m putting what I got after buying (from pdf License Certificate) and I have no idea why is not working…

Hi.,

Sorry for the inconvenience,

Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

Thank you, we look forward to help you!!..

MWSPARK

MWSPARK Purchased

Ok, I tried again and finally I could create an account with purchase code. Now I have another question. Where on that forum I can create a ticket, that I can send you login details? I dont want to put that information on public forum. Why I can’t see any section to send you some private message?

Please send your request to us directly at this email support@wedesignthemes.com

We have encountered compatibility issues with the theme on Firefox. When Clicking the buttons that should showcase the content of the categories that are chosen it just redirects/reload the page. But it works fine on chrome and edge browser. We are using RedArt Child Theme. Please advise on what can we do to solve this issue.

Hi.,

Please help us have a better understanding of it by getting back with any screenshots like references and also issues and along with your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes

So that, we can check and have a clear look from our end. Then we’ll help you to get rid of it ASAP !!

We submitted the requested screenshots in the form as you requested.

Hi.,

We have checked your site in Firefox. Your site looks fine.

Please refer : http://recordit.co/wd3YzCYzc9

Please reload the site and check it out.

Hello.How can one edit the social icons on the header of the homepage?

Hi.,

Get into Admin panel > Appearance > RedArt Options > Header > Others > Enable Top Bar > add [dt_sc_sociable]

Please refer : https://prnt.sc/bDLjdGa8xVPM

[dt_sc_sociable] – By using this shortcode, you can easy to display social icons – Refer this screenshot – https://prntscr.com/f6wv9q

Hello support. I actually wanted to know how one ca edit this social icons panel https://prnt.sc/UAsOvt17oXQ9 When I click them they open someone else facebook and twitter pages. I want to edit their various links to be my pages

Hi ASEKMOJO2.,

Thanks for contacting us. Hope you have meant this, https://prnt.sc/4OlXALYAQvhk If yes, please update the link here refer: https://recordit.co/a3EH3o0L1e

If not, kindly share a full screenshot of your issue along with your page URL, FTP, and WordPress Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know the solution.

Thanks!!

Purchaser’s beware. If you’re with Dreamhost you cannot currently download the demo content. The Unyson plugin requires loopback (meaning php files running a request on another php file) which Dreamhost does not allow. Unless Unyson updates this or Design Themes change their method of content download you’ll be stuck like me.

Also, the documentation for this theme is way out of date.

Hi klynicol.,

Our theme will support all the servers. Whenever you install the theme you need to check out the basic server configuration for the theme installation.

We haven’t changed our theme demo content installation still, we are using with the Unyson plugin to install demo content in the theme.

Check out our article link: http://docs.wedesignthemes.com/dt_articles/import-demo/

If your facing any issues while installing the demo content please share some screenshot of your issue. Also mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Thanks!!

Have a great day ;)

Regards., DesignThemes Support.

It’s not an issue with your theme, it’s an issue with the Unyson plugin. There’s an open ticket on Unyson regarding the issue. https://github.com/ThemeFuse/Unyson/issues/4221

Again, Dreamhost does not allow loopback connections. There’s nothing any renter can do about it. They said it’s for security reasons.

Hi klynicol.,

We have a solution for your problem. We will send a XML file to your email address. You can download that, and import it in your WordPress admin panel. Once you import, it will give all the content as per the demo, but you need to do the settings manually.

Manual settings,

1) Home page setup

2) Menu setup

3) Footer setup

Procedure to import the XML contents to your site, http://docs.wedesignthemes.com/dt_articles/import-wordpress-xml-contents/

The XML file contains original copyright images, you need to replace the images with your own or you need to buy the images from the source.

Is it okay for you. Kindly share your email address with us will send the file to you.

Thanks!!

Moving forward to help you!!

Regards., DesignThemes Support.

Hello. Its possible on an inside portfolio item, when you see the details that you set up, delete permanently the row where the category with a small icon appears? I dont like to show the category on the portfilios inside page. thx

Hi pablocream.,

Can you please share the screenshots of your CSS code where the code can be added. Could you please clear us what exact changes that you need to achieve.

Thanks!

Moving forward to help you!!

Regards., DesignThemes Support.

Yes, where I can share with you the screenshot?

Please send your request to us directly at this email support@wedesignthemes.com

Dear support please help me on the issue as i asked it before. My portfolio item filter is not showing some of categories items on home page. Please help ASAP

Hi.,

Please refer : Category Filter: Refer : http://recordit.co/KJL2K1E1tW

Theme Gallery Template Setup : https://youtu.be/H-sYG2MopJk

If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.

portfolio filter is not showing the items when i click on that on my home page. i am using the default home page came with the demo.

Hi.,

Please refer : Category Filter: Refer : http://recordit.co/KJL2K1E1tW

If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.

thanks for your reply, There is another issue, how can I remove All button and images form portfolio filter on home page?

Hi Meadowsresorts.,

Make sure which button and images do you want to remove. We have added a screenshot for your reference, refer: https://prnt.sc/72ICV-tIjwGw If yes, do you want to remove these details do the following things as per the following screenshot, https://prnt.sc/DxU6PenES4mD and https://prnt.sc/T1yyS5EZAZv6

Thanks!!

Moving forward to help you!!

Regards., DesignThemes Support.

I can’t get any importer option in the redart options . check the screenshot – https://prnt.sc/rl24MLBJmFfk . I need help as soon as possible

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

why my wordpress dashboard runs so slow after installed this theme? but no problems with other themes. and the website some pages wont work

Hi qiuleting2018.,

Let us know page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

is there anyway to make the view of the portfolio appear on the product. Or can I add a buy now button to the portfolio ?

Hi.,

Yes., its Possible

Please refer : https://youtu.be/2cEp0QHt2G8 https://youtu.be/ueHqGLn48S0

ben959

ben959 Purchased

i have sent an email to this email support@wedesignthemes.com for follow up

Hi.,

We have installed the theme and imported the dummy data. Please have a look.

Thank you, we look forward to helping you!

Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.

Image Purchase link : http://docs.wedesignthemes.com/image-link/redart.txt

Open Source Images :

https://unsplash.com/s/photos/art https://unsplash.com/s/photos/abstract https://unsplash.com/s/photos/painting https://unsplash.com/s/photos/creative https://unsplash.com/s/photos/artistic https://unsplash.com/s/photos/paint

All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/

Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end :)

ben959

ben959 Purchased

this theme is just unnecessarily stressful to set up, demo contents are distorted both on mobile and WebView, i had to uninstall my WordPress and install again , please support kindly provide an email to which i ca contact to get this issue fixed

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

Hello guys thank you by all

The website is uploaded on the main domain

www.davidrodriguezcaballero.com

The last issue that we talked about, the “Works” section “Portfolio Item” under the main slider on the Home.

Yes, this We dont understand why is not working fine.

For context, months ago I asked you to when you entry on the website always see the first category “Aluminium” and the 9 pictures

with that category as a portfolio. It works sometimes well sometimes wrong, specially on Safari wrong. If you try sometimes you actualize,

and this section will work suddenly wrong. Maybe is the JS you did for that asking.

I mean sometimes, I share screenshot, the web in this section shows you all the pictures of all the categories, and not able to push the buttons

of category. Sometimes it works fine, but we need stabilty on this. We dont understand the reason.

In the screenshot you see that the website on safari is showing all categories, not able to push buttons nothing else chosen in.

Can you help us pls?

Thanks

Hi pablocream.,

It would be a 2 hours custom work for us. We charge $25/hour for this custom work. Let us know if you are interested.

Regards., DesignThemes Support.

Ok thank you, first I need to see if a plugin works. If I install a plugin is compatible with your theme? Then I will think about the offer

Hi pablocream.,

Yes you can try any plugin which does that. We do not know any plugins.

Hello! Just bought the regular license. From the downloaded zip file, all i can see is the parent, child and plugins zip file. The theme installs fine. However, I don’t see the dummy / WXR files to import via the import tool so I can stage/setup a demo site for my client?

Hi Steveyawann,

The following steps to be involved,

Make sure you have installed and activated Unyson plugin. Process to install Unyson plugin

1) Navigate to the Unyson > Available Extensions > Backup & Demo Content (Install)

2) Navigate to the Tools > Demo Content Install > Select the demo Content > install

3) Please be patient, as it may take a few minutes to import everything. Once it is completed, you will receive a success message finally.

Regards., DesignThemes Support.

tman47 Purchased

Anyone know how long it usually takes for the theme author to respond to comments here? Or support if purchased? Curious to know before I buy the theme

tman47 Purchased

I logged into support area… is the only support via the forum in this area? Is there no ticket system – for privacy? I have a password protected site and I am not comfortable posting PW for viewing on this on a forum to get support for an issue I am having.

tman47 Purchased

What is up with your shortcode blocks in WPBakery… I was having issues with the timeline blocks… so I figured I would try a bunch of the others. SO MANY ISSUES – it is like they are beta versions or something.

So, to check, I tested about 1/3 of the various shortcodes and some don’t show icons, some have alignment issues, some show options that shouldn’t be there. Etc Etc. Someone at DT should take a look and make sure these are all still working.

On the demo, these shortcodes offer some of the coolest elements for pages on the site (one of the reasons I bought the theme), but when they don’t display as they should – it is extremely frustrating.

I have bought 100’s of themes over the years. 5% work exceptionally well, 75% of them have a few issues that usually can be fixed and the remainder go in the garbage.

For a theme like Red Art, which is in the upper price range on themeforest, there should be very very little time wasted trying to get things to look or display right (the way they are shown in the demo) – they are simply supposed to work!

I love the look of this theme, but with these ongoing issues, I have spent 80% of my time trying to get things to work or look proper versus being able to focus on content – got at least 16 hrs of troubleshooting in so far and I’ve only had the theme for 3 days – that’s messed up.

Like Font Awesome icons not showing?? Had to youtube that one and ended up using Font Awesome’s own plugin to fix it.

And support? A forum? A ticket system is the norm, or at least email.

Just about ready to throw the towel in on this theme, request a refund and start fresh with a different theme.

Hi tman47.,

1) The support forum has the option to post your login details in private mode. First topic cannot be private, after that the replies that you post can be made private. Add only the title in the first topic and your issues in the reply private mode https://prnt.sc/26ce8sg

2) Please post your issues in forum, or send us an email to support@wedesignthemes.com along with your issue screenshot, FTP and admin login details so that we can check and let you know asap.

Regards., DesignThemes Support.

tman47 Purchased

Looking to buy this theme, but I really want to be able to use the image of the woman painted dark shown on your details page. Can you tell me where you got this image and if it is possible to buy it somewhere online so I can use it in the theme?

tman47 Purchased

Thank you! I actually was referring to the image of the woman with the darker colors and more aggressive feel to it

tman47 Purchased

I just realized the redart.txt doc has all the links in it. Thanks

Hi.,

Here are the image purchase links :

https://stock.adobe.com/in/images/Portrait-of-a-young-woman-who-is-posing-covered-with--black-paint-/101915409?as_campaign=TinEye&as_content=tineye_match&epi1=101915409&tduid=6462da78ed9b01aea17c5393c71cc44f&as_channel=affiliate&as_campclass=redirect&as_source=arvato https://www.shutterstock.com/image-photo/portrait-bright-beautiful-girl-art-colorful-1104056708 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-woman-art-colorful-1120446578 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-girl-art-colorful-1104056696 https://www.shutterstock.com/image-photo/girl-color-face-art-158854256 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-girl-art-colorful-1104056702 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-woman-art-colorful-1191528298 https://www.shutterstock.com/search/Art+fashion+makeup?page=2 https://www.shutterstock.com/image-photo/bright-beautiful-girl-art-colorful-make-382688593 https://www.shutterstock.com/image-photo/uv-body-art-painting-halloween-female-1525048109

We have used most of the images from Shutterstock and BigStock images you can purchase the images from there with subscription plans.

https://www.shutterstock.com/pricing https://www.bigstockphoto.com/subscribe/

You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.

Thank you, we look forward to help you!!..

It is possible, in the Home Page, on Portfolio Items Section Block, not to show the “uncategorized” category? The title, and the works on this category. I want to remove the button title. THX

Hi.,

Now we have linked the portfolio images to individual portfolio pages. Please have a look.

Regards., DesignThemes Support.

And the last please and thank you very much. We launch the website after this: Take note that if we put a FEATURED IMAGE on a portfolio, it will not be showed like TEST2 (you woked for me), with the big image in the midle, details on the right… Cause, we need to set FEATURED IMAGE for see the work on the portfolio items section, but then, the img are small inside on the left, the details behind… How we can fix that. THX

We have sent an email to you. Please have a look at it.

Hello I need to small things in the theme that I bought:

- How to delete the main title section in each page? I mean, I will put by myself the title of

all the pages with the composer and a custo heading section in.

- How i can delete de animation on the click over, when you are viewing the portfolios items? I want to can to do click

on the items, but without any animation o it

Thx

Hi.,

Please help us have a better understanding of it by getting back with any screenshot like references and also issues and along with your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.

Please refer : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Then we’ll help you to get rid of it ASAP !!

Hi

How can I remove the diamond shaped divider just above the footer?

https://katsumikimoto.com/

Plz help

Hi.,

Go to Dashboard / Appearance / Customize / Additional CSS and add the following CSS code then check it out.

Ex:

#footer::before { background: none; }

Regards., DesignThemes Support.

Hello , really like your template but i have problem with adding demo for art version. I followed all your instructions but when its comes to install demo, just block and freeze on “A content installing currently running.”

Im on one.com hosting, and they are so limited for changing settings of server.

If you are have any purpose what to do i would be thankful.

Hi.,

Thank you for contacting us.

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.

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