356 comments found.
Hey, just purchased this theme and during Plugin Installation got an API error. It turns out Unyson is showing as “plugin not found” in the API
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
I have imported the demo content but all the photos are pixeled. Any reason for that?
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : https://docs.wedesignthemes.com/image-link/redart.txt
But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out for their own. Most of our demo images came from https://www.shutterstock.com/ or from https://www.bigstockphoto.com/
All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Open Source Images :
https://unsplash.com/s/photos/art-gallery https://unsplash.com/s/photos/art https://unsplash.com/s/photos/art-drawing https://unsplash.com/s/photos/sketch https://unsplash.com/s/photos/museum https://unsplash.com/s/photos/museum-artThank you!
I’m continuously getting the following message on using Red Art plugin Error establishing a database connection
Although on refreshing the page the database connection is established but it’s really a bad impression for overall performance of the website so I would request you to resolve this issue for me.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
already sent
Hi.,
We have reviewed your site, but we haven’t encountered the errors mentioned. Please try deactivating the third-party plugins, clear the caches, and check for the issue. If the issue persists, kindly reach out to us for further assistance.
Thank you!
Hello Support,
I have an issue with the shop page category list and its that once you’re on the shop page and click on the categories in the left side bar it takes you to the products that are in that category but the left side bar disappears and then you can not choose a different category or even use the left side bar.
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hello and thank you for replying,
I just sent the code
Hi.,
Thank you for sharing the purchase code with us.
To assist you better, please provide us with any relevant screenshots or references regarding your issues, as well as your site credentials including WP and FTP access logins. This will allow us to investigate the issue and provide you with a solution.
Hi
Please share with me an email so i can create a temporary login for you
hi again
what request should i send ? plus its just a simple question regarding the category in the shop page and why once its clicked on the left side bar does not appear, does it need an access for my backend ?
Hello compatible with WP 6.3.1 ?
Hi.,
Thank you for contacting us.
Our RedArt theme is fully compatible with WordPress 6.3.1
Thank you!
Importer option is not coming in theme option.. How to install the demo content
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
plugins where unable to install correctly, outdated wpbakery required 7.0 included 6.x , purchase code did not work on the support page, pain in the but to install 
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
We would be happy to help out here support@wedesignthemes.com.
Hello, We recently updated the theme. In the Redart options panel, i am trying to change the colours but get the following error when saving, “Error: The dttheme options page is not in the allowed options list.”
Thank you!
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Can’t seem to get the pencil icon removed from footer right of the theme. Very frustrating. Thanks
Hi.,
Thank you for contacting us.
Get into Admin panel > Appearance > Red Art Option > Layout > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
To Change icon
#toTop { background-image: url(images/ui.totop.png); }
#toTopHover { background-image: url(images/ui.totop.png); }
Hide the Icon
#toTop { display : none; }
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
The gallery loads all categories and you can click the buttons to filter. Does anyone know how to build a link that would show people a category? Example would be someone is on the homepage and there’s a button that says “Check out my abstract art” https://website/category/abstract/ Seems like something that should work?
Hi There.,
Sorry for the inconvenience, it’s a theme default functionality and it cannot be modified or customized.
If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you.
Thank you, we look forward to helping you!
Hi There,
I just buy the Theme, but I can’t install it. it give this message “The link you followed has expired. Please try again.”
`And the file is extracted but still it gives the same error.
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
We would be happy to help out here support@wedesignthemes.com.
Hi, I am unable to customize my site. I am getting this message “There has been a critical error on this website. Please check your site admin email inbox for instructions.”. My site address is https://bluevibesart.com/
Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hello,
I am trying to edit the slider for the home page and I can not find where I can find those images to remove and replace. Can you point me in the right direction?
Thank you
Hi.,
Thank you for contacting us.
Get into Admin panel > Admin Panel > Slider Revolution > Edit Slider > there you can change the image
More Details : https://www.sliderrevolution.com/documentation/editor-overview
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Hi,
I’m trying to set up my gallery and I can’t find where I can make my work the featured image on the back end. Is there a more recent tutorial on how to set up the gallery? The videos you have out are old and don’t follow the new setup on the back end. Is there a comprehensive tutorial for your theme?
Thank you
Hi.,
Thank you for contacting us.
Gallery Template and Items Page : https://youtu.be/H-sYG2MopJk https://youtu.be/2cEp0QHt2G8
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Please send your request to us directly at this email support@wedesignthemes.com
I can log into the support page but I cant do anything. There’s no Importer in the buddha menu. I have all plugins installed.
Hi.,
Thank you for contacting us.
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Thank you, we look forward to helping you!
Hello DT Team, I am currently using the following CSS code to ensure that all of my products images in my RedArt woocommerce catalog are the same size:
@media (min-width: 500px) { .inside-wc-product-image { width: 100%; } .woocommerce ul.products li.product a img { height: 350px; object-fit: cover; }
However, there four images in my catalog are larger than the rest. It does not seem to be an image issue, I changed and deleted the media file and the container remained the same size, so I don’t know if it’s a conflict with the theme’s code or how to find out if it’s something else.
Do you happen to know how this can be resolved?
Thanks very much,
Hi.,
Please help us have a better understanding of it by getting back with any screenshots like references about your exact issues along with your site credentials (WP &FTP access logins) details so that we can check and let you know.
Note: Your support period has expired. Kindly renew the support period again if you need further support from us, more about support extension can be read here.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportPlease follow the below knowledge base link instructions for extending the theme support.
Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Thank you!
Hello, I have a problem. I have 100 products for sale but only 12 are showing, the store page numbers are missing. What to do?
Yes, I saw that. The problem is that the buttons for changing the product page (1,2,3..) do not appear
Thank you!
Hi Kehzar.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and let you know the solution.
Thanks!!
Good morning, I repeat yesterday’s message because I think it was lost.
Could you please tell me how to remove the brush button and the SELECT YOUR STYLE and CHOOSE YOUR PATTERN palette that appear on all pages
Could you tell me how to replace the red pencil, i.e. the login logo upon arrival on the site?
Thank you
Hi.,
Thank you for contacting us.
1) To disable style picker , Get into the option Dashboard > Red Art > General > General > Others > Switch the value of Disable Style Picker to YES > Save All. Please have a look.
Please refer : https://prnt.sc/vet3qsM1MH0v
2) Get into Admin panel > Appearance > RedArt Option > Layout > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
.loader-title::before { background: url(your own image url) no-repeat scroll 100% 100%; }
Note: If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Thank you 1000. Fast and efficient.
Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Hi there, I bought theme already and my support expires soon but not until March 18th. Yet for some reason when I try to log into my account to access the previous tickets I submitted for support, it says my license is not valid even though I directly copy it from My Downloads.
Anyways, the issue I had before and maybe now is that when I updated the theme, it didn’t allow me to update the plugins that came with theme. When I spoke to support the first time, I got the link to a page to download the latest versions for theme plugins. But still, now, Slider Revolution plugin needs to be updated.
So… 1) Can I get access to that link with the latest version theme plugins to update Slider Revolution? 2) Will I have access to that link in the future once my support expires? As I should since the plugins came with the theme. 3) Or do I have to wait until the theme will be updated again? When will that be?
Thanks
Hi.,
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Please send your request to us directly at this email support@wedesignthemes.com
Hi I’m having the same problem again, the theme updates not coming with updated versions of Slider and WPBakery, and I just resent my email to you for the third time. Can I get a response?
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.Please send your request to us directly at this email support@wedesignthemes.com
I’ve already sent you an email, and I’ve just resent it today.
Hi.,
We reply to your mail
As Mithru wrote, before you buy and start enjoying this theme, consider the fact that the site will slow down, and updates and fixes will not be available so quickly. It’s a fact.
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your Updated WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue. Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
