308 comments found.
Hi,
I bought your theme on 17 may 2022 and I have a problem with adding text to posts and pages. I have a black screen and I can’t see anything.
I also wanted to create a ticket, but it said that I put incorrect purchase code. But I’m putting what I got after buying (from pdf License Certificate) and I have no idea why is not working…
Hi.,
Sorry for the inconvenience,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Thank you, we look forward to help you!!..
Ok, I tried again and finally I could create an account with purchase code. Now I have another question. Where on that forum I can create a ticket, that I can send you login details? I dont want to put that information on public forum. Why I can’t see any section to send you some private message?
Please send your request to us directly at this email support@wedesignthemes.com
We have encountered compatibility issues with the theme on Firefox. When Clicking the buttons that should showcase the content of the categories that are chosen it just redirects/reload the page. But it works fine on chrome and edge browser. We are using RedArt Child Theme. Please advise on what can we do to solve this issue.
Hi.,
Please help us have a better understanding of it by getting back with any screenshots like references and also issues and along with your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look from our end. Then we’ll help you to get rid of it ASAP !!
We submitted the requested screenshots in the form as you requested.
Hi.,
We have checked your site in Firefox. Your site looks fine.
Please refer : http://recordit.co/wd3YzCYzc9
Please reload the site and check it out.
Hello.How can one edit the social icons on the header of the homepage?
Hi.,
Get into Admin panel > Appearance > RedArt Options > Header > Others > Enable Top Bar > add [dt_sc_sociable]
Please refer : https://prnt.sc/bDLjdGa8xVPM
[dt_sc_sociable] – By using this shortcode, you can easy to display social icons – Refer this screenshot – https://prntscr.com/f6wv9q
Hello support. I actually wanted to know how one ca edit this social icons panel https://prnt.sc/UAsOvt17oXQ9 When I click them they open someone else facebook and twitter pages. I want to edit their various links to be my pages
Hi ASEKMOJO2.,
Thanks for contacting us. Hope you have meant this, https://prnt.sc/4OlXALYAQvhk If yes, please update the link here refer: https://recordit.co/a3EH3o0L1e
If not, kindly share a full screenshot of your issue along with your page URL, FTP, and WordPress Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know the solution.
Thanks!!
Purchaser’s beware. If you’re with Dreamhost you cannot currently download the demo content. The Unyson plugin requires loopback (meaning php files running a request on another php file) which Dreamhost does not allow. Unless Unyson updates this or Design Themes change their method of content download you’ll be stuck like me.
Also, the documentation for this theme is way out of date.
Hi klynicol.,
Our theme will support all the servers. Whenever you install the theme you need to check out the basic server configuration for the theme installation.
We haven’t changed our theme demo content installation still, we are using with the Unyson plugin to install demo content in the theme.
Check out our article link: http://docs.wedesignthemes.com/dt_articles/import-demo/
If your facing any issues while installing the demo content please share some screenshot of your issue. Also mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Have a great day 
Regards., DesignThemes Support.
It’s not an issue with your theme, it’s an issue with the Unyson plugin. There’s an open ticket on Unyson regarding the issue. https://github.com/ThemeFuse/Unyson/issues/4221
Again, Dreamhost does not allow loopback connections. There’s nothing any renter can do about it. They said it’s for security reasons.
Hi klynicol.,
We have a solution for your problem. We will send a XML file to your email address. You can download that, and import it in your WordPress admin panel. Once you import, it will give all the content as per the demo, but you need to do the settings manually.
Manual settings,
1) Home page setup
2) Menu setup
3) Footer setup
Procedure to import the XML contents to your site, http://docs.wedesignthemes.com/dt_articles/import-wordpress-xml-contents/
The XML file contains original copyright images, you need to replace the images with your own or you need to buy the images from the source.
Is it okay for you. Kindly share your email address with us will send the file to you.
Thanks!!
Moving forward to help you!!
Regards., DesignThemes Support.
Hello. Its possible on an inside portfolio item, when you see the details that you set up, delete permanently the row where the category with a small icon appears? I dont like to show the category on the portfilios inside page. thx
Hi pablocream.,
Thanks for contacting us. Add the below CSS code in your additional CSS page. It will hide the details in the portfolio images.
CSS code:
.image-overlay-details { visibility: hidden; }
Thanks!!
Regards., DesignThemes Support.
Thx i dont want to delete ALL the details, only the category
Hi Pablocream.,
Try with below CSS code, it will help you. Waiting for your valuable rating and feedback for us.
CSS Code:
.image-overlay-details p.categories { visibility: hidden; }
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!!
Regards., DesignThemes Support.
Hello I added that but dont hides the category with the small icon on the details of the portfolio item inside page… I tested it on ingonito also, not working! thx
Hi pablocream.,
Can you please share the screenshots of your CSS code where the code can be added. Could you please clear us what exact changes that you need to achieve.
Thanks!
Moving forward to help you!!
Regards., DesignThemes Support.
Yes, where I can share with you the screenshot?
Please send your request to us directly at this email support@wedesignthemes.com
Dear support please help me on the issue as i asked it before. My portfolio item filter is not showing some of categories items on home page. Please help ASAP
Hi.,
Please refer : Category Filter: Refer : http://recordit.co/KJL2K1E1tW
Theme Gallery Template Setup : https://youtu.be/H-sYG2MopJk
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
portfolio filter is not showing the items when i click on that on my home page. i am using the default home page came with the demo.
Hi.,
Please refer : Category Filter: Refer : http://recordit.co/KJL2K1E1tW
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
thanks for your reply, There is another issue, how can I remove All button and images form portfolio filter on home page?
Hi Meadowsresorts.,
Make sure which button and images do you want to remove. We have added a screenshot for your reference, refer: https://prnt.sc/72ICV-tIjwGw If yes, do you want to remove these details do the following things as per the following screenshot, https://prnt.sc/DxU6PenES4mD and https://prnt.sc/T1yyS5EZAZv6
Thanks!!
Moving forward to help you!!
Regards., DesignThemes Support.
I can’t get any importer option in the redart options . check the screenshot – https://prnt.sc/rl24MLBJmFfk . I need help as soon as possible
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
why my wordpress dashboard runs so slow after installed this theme? but no problems with other themes. and the website some pages wont work
Hi qiuleting2018.,
Let us know page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
is there anyway to make the view of the portfolio appear on the product. Or can I add a buy now button to the portfolio ?
i have sent an email to this email support@wedesignthemes.com for follow up
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/redart.txt
Open Source Images :
https://unsplash.com/s/photos/art https://unsplash.com/s/photos/abstract https://unsplash.com/s/photos/painting https://unsplash.com/s/photos/creative https://unsplash.com/s/photos/artistic https://unsplash.com/s/photos/paintAll image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
this theme is just unnecessarily stressful to set up, demo contents are distorted both on mobile and WebView, i had to uninstall my WordPress and install again , please support kindly provide an email to which i ca contact to get this issue fixed
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello guys thank you by all
The website is uploaded on the main domain
www.davidrodriguezcaballero.com
The last issue that we talked about, the “Works” section “Portfolio Item” under the main slider on the Home.
Yes, this We dont understand why is not working fine.
For context, months ago I asked you to when you entry on the website always see the first category “Aluminium” and the 9 pictures
with that category as a portfolio. It works sometimes well sometimes wrong, specially on Safari wrong. If you try sometimes you actualize,
and this section will work suddenly wrong. Maybe is the JS you did for that asking.
I mean sometimes, I share screenshot, the web in this section shows you all the pictures of all the categories, and not able to push the buttons
of category. Sometimes it works fine, but we need stabilty on this. We dont understand the reason.
In the screenshot you see that the website on safari is showing all categories, not able to push buttons nothing else chosen in.
Can you help us pls?
Thanks
—
Hi Pablocream,
Thank you for your patience. We checked your site into multiple browsers the portfolio items are working and loading fine. Due to time consumption, we recorded the video and added it below. Please, refer to the video link for more clarity.
Reference Video: https://recordit.co/Who5twt9fi
If you feel it may be a cache issue. Please refer to the below links to clear cache in your site.
Documentation: https://assetcleanup.com/docs/
Please refer to the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thank you, we look forward to helping you.!!
Regards., DesignThemes Support.
Hello, please you should try on Safari, especially movil devices. There is not working well. If you try, actualiza and navigate on the website a little you will see that its not working the filtering and show every portfolios, and also you cant choose. Can you help with that? And its strange, not problem in english version but in spanish that its the main language of the website, is not working fine. Try pls and say me something.
If you want a video tell me how I can send you. But in my iphone on the main language version, works or not works that section, I need stability. Thnk you guys
Hi pablocream.,
The safari browser has some issues with our theme. We will try to fix it in our future updates.
Goog morning. Its possible to have only the “hamburger menu” only on the device movil version? I mean, the tipycal 3 rows lines on the right of the logo. Not the thing showing now “MENU” etc… THX
With that comment, if its possible on the expand menu animation when you push, align the text in center of item menu and without any outline, apreciate so much
Hello?
Hi pablocream.,
It would be a 2 hours custom work for us. We charge $25/hour for this custom work. Let us know if you are interested.
Regards., DesignThemes Support.
Ok thank you, first I need to see if a plugin works. If I install a plugin is compatible with your theme? Then I will think about the offer
Hi pablocream.,
Yes you can try any plugin which does that. We do not know any plugins.
Hello! Just bought the regular license. From the downloaded zip file, all i can see is the parent, child and plugins zip file. The theme installs fine. However, I don’t see the dummy / WXR files to import via the import tool so I can stage/setup a demo site for my client?
Hi Steveyawann,
The following steps to be involved,
Make sure you have installed and activated Unyson plugin. Process to install Unyson plugin
1) Navigate to the Unyson > Available Extensions > Backup & Demo Content (Install)
2) Navigate to the Tools > Demo Content Install > Select the demo Content > install
3) Please be patient, as it may take a few minutes to import everything. Once it is completed, you will receive a success message finally.
Regards., DesignThemes Support.
Anyone know how long it usually takes for the theme author to respond to comments here? Or support if purchased? Curious to know before I buy the theme
Hi tman47.,
Please hold on, we are checking on your query. Will reply back asap
Hi.,
Here are the image purchase links :
https://www.shutterstock.com/image-photo/artistic-colorful-portrait-young-beautiful-model-309581255Image Purchase link : http://docs.wedesignthemes.com/image-link/redart.txt
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
I can’t seem to find the image I am looking for in the redart.txt file. The file name is face-art.jpg on your website demo.
I checked all the links too
Hi.,
Here are the image purchase links :
https://stock.adobe.com/in/images/Portrait-of-a-young-woman-who-is-posing-covered-with--black-paint-/101915409?as_campaign=TinEye&as_content=tineye_match&epi1=101915409&tduid=6462da78ed9b01aea17c5393c71cc44f&as_channel=affiliate&as_campclass=redirect&as_source=arvato https://www.shutterstock.com/image-photo/portrait-bright-beautiful-girl-art-colorful-1104056708 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-woman-art-colorful-1120446578 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-girl-art-colorful-1104056696 https://www.shutterstock.com/image-photo/girl-color-face-art-158854256 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-girl-art-colorful-1104056702 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-woman-art-colorful-1191528298 https://www.shutterstock.com/search/Art+fashion+makeup?page=2 https://www.shutterstock.com/image-photo/bright-beautiful-girl-art-colorful-make-382688593 https://www.shutterstock.com/image-photo/uv-body-art-painting-halloween-female-1525048109We have used most of the images from Shutterstock and BigStock images you can purchase the images from there with subscription plans.
https://www.shutterstock.com/pricing https://www.bigstockphoto.com/subscribe/You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Thank you, we look forward to help you!!..
Just a thought… I did a speed check on the demo site with GT metrics and got a fantastic grade of E with speed rating of 51.
I have a feeling this is associated with the loader used every time you click an internal link on the site and it just sits there loading the page (very irritating by the way).
I removed all of these loading animations and function and without optimizing images or any content, got a grade of B with speed load of 81.
Two things… it is irritating in this day and age to wait at all for a page to load and no one likes the page loader animations – I would wager if you removed these from your demo and also from default theme install and demo content import that you might drastically increase your sales.
I know if you had not provided instructions to remove these, I would not have bought the theme due to GT Metrics speed test (which I am sure a lot of people use before buying a theme these days).
All that said… now that i have those removed and a good page load speed… the theme is very nice to use, looks great and support has been very good!
Hi.,
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation:https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
I logged into support area… is the only support via the forum in this area? Is there no ticket system – for privacy? I have a password protected site and I am not comfortable posting PW for viewing on this on a forum to get support for an issue I am having.
What is up with your shortcode blocks in WPBakery… I was having issues with the timeline blocks… so I figured I would try a bunch of the others. SO MANY ISSUES – it is like they are beta versions or something.
So, to check, I tested about 1/3 of the various shortcodes and some don’t show icons, some have alignment issues, some show options that shouldn’t be there. Etc Etc. Someone at DT should take a look and make sure these are all still working.
On the demo, these shortcodes offer some of the coolest elements for pages on the site (one of the reasons I bought the theme), but when they don’t display as they should – it is extremely frustrating.
I have bought 100’s of themes over the years. 5% work exceptionally well, 75% of them have a few issues that usually can be fixed and the remainder go in the garbage.
For a theme like Red Art, which is in the upper price range on themeforest, there should be very very little time wasted trying to get things to look or display right (the way they are shown in the demo) – they are simply supposed to work!
I love the look of this theme, but with these ongoing issues, I have spent 80% of my time trying to get things to work or look proper versus being able to focus on content – got at least 16 hrs of troubleshooting in so far and I’ve only had the theme for 3 days – that’s messed up.
Like Font Awesome icons not showing?? Had to youtube that one and ended up using Font Awesome’s own plugin to fix it.
And support? A forum? A ticket system is the norm, or at least email.
Just about ready to throw the towel in on this theme, request a refund and start fresh with a different theme.
Hi tman47.,
1) The support forum has the option to post your login details in private mode. First topic cannot be private, after that the replies that you post can be made private. Add only the title in the first topic and your issues in the reply private mode https://prnt.sc/26ce8sg
2) Please post your issues in forum, or send us an email to support@wedesignthemes.com along with your issue screenshot, FTP and admin login details so that we can check and let you know asap.
Regards., DesignThemes Support.
Looking to buy this theme, but I really want to be able to use the image of the woman painted dark shown on your details page. Can you tell me where you got this image and if it is possible to buy it somewhere online so I can use it in the theme?
Also wondering if there is a way to eliminate the floating (loading page) icon/logo when navigating the site – this is like the OL spinning wheel from the days of flash or when an error is about to halt a program. In other words, likely to irritate a lot of people coming to my website – especially a younger audience.
I would really like to get a reply on this so I can decide if I want to buy the theme and get rolling on my next project – otherwise gotta find another theme.
Hi tman47.,
Please hold on, we are checking on your query. Will reply back asap
Hi.,
1) How to change the text :
Get into Admin Panel > Appearance > Redart Options > General > General > Loader Animation > YES > Save All.
Please refer : https://prnt.sc/dgeltr
Under the Loader Animation option, you can enter the loader animation text or you can turn it off
How to change the loader image :
Get into Admin Panel > Appearance > Redart Options > Layout > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
.loader-title:before { background: url(http://wedesignthemes.com/themes/redart/wp-content/themes/redart/images/loader-img.png) no-repeat scroll 100% 100% !important; }
Note : You can change the image URL as per your need.
2) Here are the image purchase links :
https://www.shutterstock.com/image-photo/artistic-colorful-portrait-young-beautiful-model-309581255 Image Purchase link : http://docs.wedesignthemes.com/image-link/redart.txtImages used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you! I actually was referring to the image of the woman with the darker colors and more aggressive feel to it
I just realized the redart.txt doc has all the links in it. Thanks
Hi.,
Here are the image purchase links :
https://stock.adobe.com/in/images/Portrait-of-a-young-woman-who-is-posing-covered-with--black-paint-/101915409?as_campaign=TinEye&as_content=tineye_match&epi1=101915409&tduid=6462da78ed9b01aea17c5393c71cc44f&as_channel=affiliate&as_campclass=redirect&as_source=arvato https://www.shutterstock.com/image-photo/portrait-bright-beautiful-girl-art-colorful-1104056708 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-woman-art-colorful-1120446578 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-girl-art-colorful-1104056696 https://www.shutterstock.com/image-photo/girl-color-face-art-158854256 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-girl-art-colorful-1104056702 https://www.shutterstock.com/image-photo/portrait-bright-beautiful-woman-art-colorful-1191528298 https://www.shutterstock.com/search/Art+fashion+makeup?page=2 https://www.shutterstock.com/image-photo/bright-beautiful-girl-art-colorful-make-382688593 https://www.shutterstock.com/image-photo/uv-body-art-painting-halloween-female-1525048109We have used most of the images from Shutterstock and BigStock images you can purchase the images from there with subscription plans.
https://www.shutterstock.com/pricing https://www.bigstockphoto.com/subscribe/You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Thank you, we look forward to help you!!..
It is possible, in the Home Page, on Portfolio Items Section Block, not to show the “uncategorized” category? The title, and the works on this category. I want to remove the button title. THX
Hi.,
We have removed the “uncategorized” category from your home page portfolio section by adding the Category ids of all the category items that are needed in the backend https://prnt.sc/24ajfb6
Regards., DesignThemes Support. Thank you I see. And its possible, as you see that we removed the overlay in that portfolio items, to keep working a link inside each portfolios?thx
And please, with that last change of the ””“Hi.,
We have removed the “uncategorized” category from your home page portfolio section by adding the Category ids of all the category items that are needed in the backend https://prnt.sc/24ajfb6"""
IS NOT WORKING on mobile phones: If you enter in a mobile, you will see all the portfolios of all the categories in scroll, 24 portfolios, and you cant choose the category, the button doesnt works. In Desktop i working well, when you enter you see first displayed the first category and then you can choose. What happend? This is the most important thing. THX
We checked in realtime mobile and it working as shown in the desktop.
Ok well, I dont know why in mine no… thank you. Please tell me if its possible to keep the links from images on portfolio items to inside individual page portfolio, to see the details. We removed the overlay, but need to keep working the links. THX
Hi.,
Now we have linked the portfolio images to individual portfolio pages. Please have a look.
Regards., DesignThemes Support.
And the last please and thank you very much. We launch the website after this: Take note that if we put a FEATURED IMAGE on a portfolio, it will not be showed like TEST2 (you woked for me), with the big image in the midle, details on the right… Cause, we need to set FEATURED IMAGE for see the work on the portfolio items section, but then, the img are small inside on the left, the details behind… How we can fix that. THX
We have sent an email to you. Please have a look at it.
Hello I need to small things in the theme that I bought:
- How to delete the main title section in each page? I mean, I will put by myself the title of
all the pages with the composer and a custo heading section in.
- How i can delete de animation on the click over, when you are viewing the portfolios items? I want to can to do click
on the items, but without any animation o it
Thx
Hi.,
Please help us have a better understanding of it by getting back with any screenshot like references and also issues and along with your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Then we’ll help you to get rid of it ASAP !!
Hi
How can I remove the diamond shaped divider just above the footer?
https://katsumikimoto.com/Plz help
Hi.,
Go to Dashboard / Appearance / Customize / Additional CSS and add the following CSS code then check it out.
Ex:
#footer::before { background: none; }
Regards., DesignThemes Support.
Hello , really like your template but i have problem with adding demo for art version. I followed all your instructions but when its comes to install demo, just block and freeze on “A content installing currently running.”
Im on one.com hosting, and they are so limited for changing settings of server.
If you are have any purpose what to do i would be thankful.
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
