There is no customer support. I've emailed them multiple times over the past 2 weeks. No response to multiple emails. Their primary support system is just in the comments section here. Also contacted directly via email and nothing. You will receive NO support from this theme developer.
16 Reviews
Awesome theme! Super easy to customize!
Author response
Hey MrsLew18,
Many thanks for your 5* review. We're thrilled to know you are happy with the overall experience. :)
And thank you for taking the time to show support by reviewing our theme!
Good luck with this and the future projects,
~ Vladan,
CreatopusThemes team
Used this theme for a few years. Easy to customize and solid design. Very pleased with it, client is too.
Author response
Hey pjokeefe,
Thank you for the kind words :)
And thanks for taking the time to show support by reviewing our theme!
Good luck with your future projects, hopefully with a lot more happy clients :)
~ Vladan,
CreatopusThemes team
Fantastic customer support! I needed to customize a section of the site, and customer support did an amazing job showing me how to modify the CSS code step-by-step. Their themes are excellently made and include all pictures.
Author response
Hey adrian74133,
Many thanks for your kind words and the 5* review. We're thrilled to know you are happy with the overall experience. :)
And thank you for taking the time to show support by reviewing our theme!
Good luck with your project and enjoy RedSeal,
~ Vladan,
CreatopusThemes team
Very easy to use and fun to work on. Great Job for every part of the theme. Outstanding
Author response
Hey RegMob,
Many thanks for the awesome review, it's great to hear you're happy with the overall experience!
And thank you for taking the time to show support by reviewing our theme :)
Good luck with your project and enjoy RedSeal,
~ Vladan,
CreatopusThemes team
I have not installed it yet however, a beautiful design that does not look cheap at all and has most, if not all, of the services I will be offering......Great job!
Author response
Hi julie1mont,
Thank you for the kind words :)
Good luck with your project, we really hope the theme will prove itself useful and easy to customize!
~ Dragan,
CreatopusThemes
VERY pleased with this theme. As a mobile notary in Nevada, this theme has all of the elements needed in order for me to run my business and MORE! Everything is customizable and easy to edit. Highly recommend!
Author response
Hey cjaimac33,
we're very glad to know you are happy with the overall experience. :)
And thank you for taking the time to show support by reviewing our theme!
All the best,
~ Dragan,
CreatopusThemes team
Great product and support
Best experience I have had with a premium theme purchase. Developer is always fast to reply and addresses any questions or concerns thoroughly!
Author response
Hey roneventures,
Many thanks for your 5* review. We're thrilled to know you are happy with the overall experience. :)
Good luck with this, and the future projects!
~ Vladan,
CreatopusThemes team
as for me, one of the best after-sales services.
Author response
Thank you, scappatella76!
We're happy to know you appreciate the customer experience we're providing.
Hope that you'll enjoy the most out of RedSeal :)
All the best,
— Vladan
These guys are amazing. Top notch customer support
Author response
Hey, pitarr!
Thank you so much for such a precious review! All the best to your project! See you around.
Cheers,
— Vladan
So many compliments for this theme but they only allow one main reason. The theme is outstanding and it's really easy to work with. The customer support is hands down the best I've experienced with any theme I've ever purchased. I am very happy with everything this theme provided, and the support was always on point. Not the short one line replies like, "Did you deactivate all your plugins?". Love the theme and will be purchasing it again to use for another site. Thank you!
Author response
Hey brennerdev,
thank you for the kind words, we give our best to craft a great customer experience for the users :)
And thanks for taking the time to show your support by review our theme!
Good luck with your future projects,
— Vladan,
CreatopusThemes team
Customer Support excellent.
Author response
Hey ydrivero,
We're happy to know you appreciate the customer experience we're providing. :)
All the best to your project! See you around.
Cheers,
- Vladan
Great support, great theme. Never have encountered such assistance before, and I've been around on ThemeForest for a while. Keep up the great work!!!!
Author response
Thank you, ThemeLaboratory!
We're happy to know you appreciate the customer experience we're providing.
Hope that you'll enjoy the most out of RedSeal :)
Regards,
— Vladan
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