55 comments found.
Hello!! The theme is compatible with WooCommerce 7.1.0?! Can i update the Elementor to 3.8.1, compatible too??! Where can i turn off, when one product page automatically scroll to the description. Thank you!
Hello,
We are still testing the theme with the latest WooCommerce and Elementor and do not recommend the update the plugins for now. For more information, please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body without support renewal.
Regards.
Hello,
Our Tech support team will gladly offer you a quick fix for Elementor 3.8.1. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. This fix will be included in the future updates.
Regards.
Pre-purchase questions: 1. Missing sticky meny, something that is built-in and optional? 2. My client wants to see those registered for the event displayed on the site. Is that possible? Perhaps that feature comes with Elementor Pro?
Hello,
Thank you for your interest in our theme!
1. Absolutely! You can easily enable or disable the sticky header using Layouts > All Layouts – https://prnt.sc/pllPxqrQnPLi Here is the guide – http://redy.axiomthemes.com/doc/#header_faqs
2. While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented, a paid addon Event tickets https://theeventscalendar.com/products/wordpress-event-tickets/ is required. For more information, please follow https://theeventscalendar.com/knowledgebase/k/attendee-registration-settings/
Feel free to integrate it with the theme to have a free or paid registration for events. If there is a need, our Customization studio can apply additional stylesheets for plugin full compliance with the theme. Please contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category).
Regards.
Hello i have the exactly same problem as gtsystemsit, I cannot sent you in support because my support expired, but this is a general bug so you have to fix it. The bug appears with Elementor & ThemeREX. Please provide me with a fix for this problem also!
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you.
Regards.
Hello, I cannot sent you in support because my support expired, but this is a general bug so you have to fix it. The bug appears with Elementor & ThemeREX. After a research I found the problem is themerex is not compatible with the latest versions of Elementor so I cannot edit a page in my website. When I am disabling the ThemeREX plugin the elementor works. Everything is updated. I get a “deprecated” error in Elementor Logs. Do you know when will be fixed or which is the Elementor version that is working? Thanks.
What is going on? I paid for this theme and the installer wants to set up GIVEwp?? How jumbled are your scripts? What am I supposed to do now?
Hello,
Thank you for contacting us!
Give plugin is included in the theme package – https://redy.axiomthemes.com/doc/#installation_plugins_installation In case you do not need the donation functionality, just skip or deactivate the plugin.
If you still have issues, please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
When will compatible with Elementor 3.6.1? Thank you!
Hello,
Thank you for contacting us!
The theme is compatible with Elementor. Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. This fix will be included in the future updates.
Regards.
I made a purchase on a friend’s account and we are not able to update the colors to blue, the theme is stuck in orange. What do I do? My institution is based on the colors blue.
Hello,
Thank you for choosing our theme!
Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors – http://redy.axiomthemes.com/doc/#customizer_settings_color_scheme
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
after a hack my scan say the vulnerability comme from ThemeREX Addons Version 18.04.44.4 ThemeREX Addons – Remote Code Execution We are not aware of a fix for this vulnerability. – what can I do ? Can you give ma the fix fot this touble ?
Hello,
Thank you for contacting us!
Themerex Addons of this theme has never had vulnerabilities. This notice is thrown by mistake by security plugins (some other themes had this issue, all of them were fixed back in February 2020). You may check the list of affected themes at https://www.wordfence.com/blog/2020/03/zero-day-vulnerability-in-themerex-addons-now-patched/ As you can see Redy WP theme is not there. The theme has never contained the following file in Themerex addons package: trx_addons/includes/plugin.rest-api.php
For better website security, make sure that the theme and bundled plugins are updated to the latest version using ThemeRex Updater directly in the Dashboard: http://redy.axiomthemes.com/doc/#installation_theme_update
Regards.
thanks for your answer
MP Time Table won’t install, return error message
“Something went wrong with the plugin API.”
Hello,
Thank you for choosing our theme!
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will check it.
Thank you!
Hi team does this theme compatible with membership plugin? Also does it compatible with latest wordpress version?
Hello,
We appreciate your interest in our theme!
The theme is compatible with the latest version of WordPress. Just install the Classic widgets editor plugin recommended by the WordPress team for full compatibility with 5.8 – https://wordpress.org/plugins/classic-widgets/ Also, please ensure that all the bundled plugins are updated using Themerex Updater plugin included in the package -http://redy.axiomthemes.com/doc/#installation_theme_update
Membership plugins are not integrated into the theme by default. However, you may install any and create additional stylesheets which will be probably required for the theme’s full compliance. Our Custom studio will be glad to help you with it. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Thanks for the reply, is it compatible with WooCommerce & do provide support for it in future?
Currently, the new theme update is under development. It will include WooCommerce integration and the Personal Trainer/ Coach homepage. So, you will be able easily to set up an online store. Stay tuned.
For now, you may install WooCommerce, however, an additional stylesheet for shop/product pages will be probably required. If there is a need, our Customization studio can create it for plugin full compliance. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hello! How do i disable all page SKEWing?! Can i turn off?! Where, or how?! Thank you!
Hello,
Thank you for getting in touch with us!
Could you please clarify your request in the support ticket at https://themerex.net/support/ ? Our Tech support team will be glad to assist you with any questions you have.
Regards.
hello do you maintain update on your theme for 2022?
Hello,
Thank you for your interest in our theme!
Please note that the template is fully maintained by Our Team. Currently, we are working on a new theme version which includes the Personal Trainer/ Coach homepage and WooCommerce integration. It will be released in a while.
For now, to avoid any issues just install Classic widgets editor plugin recommended by Wordpress team for full compatibility with 5.8 – https://wordpress.org/plugins/classic-widgets/ and ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package – http://redy.axiomthemes.com/doc/#installation_theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hi, I can’t modify the template from appearance > customize. i need to modify css how can i do it ?
Hello,
Thank you for contacting us!
The issue is related to the latest WordPress engine update. To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Yes, thank you so much, i have another problem, the menu doesn’t display on safari or iphone
Let our Tech support team have a closer look at your website settings. Please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will check it for you as soon as possible. Thank you!
Regards.
Dear do your theme support multi language, as I am searching for them that support Arabic language as well
Hello,
Thank you for your interest in Redy!
The theme supports WPML plugin for multi-language website. Please feel free to use it.
As for Arabic,the theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1 – https://themeforest.net/item/helion-personal-creative-portfolio-wordpress-theme-store/24945497
2 – https://themeforest.net/item/blabber-allinone-elementor-blog-news-magazine-wordpress-theme/24305542
3 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
4 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
Regards.
Rtl suppoert?
Hello,
Thank you for contacting us!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Regards.
Hello devs. Will you be updating this theme to be compatible with wp 5.5 ?? The update has broken various things. 
example: /wp-content/themes/redy/theme-options/theme-options.js:89:22): jQuery.fn.load() is deprecated
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.5. To avoid any issues, bundled plugins, including Revolution Slider and Essential Grid, should be updated to the latest version.
Please use option “Presales Question” at https://themerex.net/support/. Our Support Team will help you as soon as possible.
Regards.
Hello! How can I change the link of the top right button? https://energyrun.com.cy/
Hi, Im having trouble finding where I can edit the Take Part Button. Is there any documentation where I may be able to find a solution. Thanks J
Hi,
Thank you for choosing our theme!
Theme header is created with the help of Layouts. You can easily edit the button under Layouts > Header Default with Elementor builder.
You may check the theme online documentation at http://redy.axiomthemes.com/doc/#layouts_default
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ – our Support team will be glad to assist you with any questions you have.
Regards.
Hi, I have a pre sale question. My client wants to organize marathons and integrate as much as possible Strava App. 1) So minimum functionality is to display marathon progress and results on a public page. Is it possible? 2) Does your theme has user account? Where participants can register and see their personal information? 3) Would be good if participants can see the results from Strava as well on their account.
Hi,
Thank you for your interest in our theme!
We haven’t tested the theme with Strava App, and can’t guarantee it to be fully compatible. The theme supports a regular WordPress registration with standard user roles, for an advanced user account/settings you will need to install additional plugins.
Regards.
good evening, ever since i got your theme i cannot access wp-admin, i get the error 403 ‘Forbidden Access’ i have reinstalled the theme several times, edited, deleted the .htaccess file with no success, please assist am at my wits end
Hi,
Thank you for choosing our theme!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. Thank you!
Regards.
