Discussion on Refer - Premium WooCommerce Theme

theAlThemist

theAlThemist supports this item

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26 comments found.

FP-INF

FP-INF Purchased

I know your theme only has one PRODUCT PAGE layout. However please consider adding a different way to show gallery. Because this one only looks good if you have very nice photography showcasing the item being bought.

However for stores that only have product pictures this layout is not nice. A better idea would be to have the image on slider with some thumbnails to the right side which is standard on ecommerce sites.

Any ideas if this is a future update?

Hi FP-INF,

The update will be released next week. Thanks for your 5stars review. :)

Regards, Althemist team

FP-INF

FP-INF Purchased

Hi. It’s been two weeks and was wondering if this is still a possibility. No pressure but still like to know when is it happening. Thanks in advance.

Hi FP-INF,

Sorry for the late response. We had some problems in the office and some delays in lur schedule. We are currently on vacation na d our office is closed, so it would probably be in the first few days of the new year. Happy holidays and thanks for your patience.

Regards, Althemist team

FP-INF

FP-INF Purchased

Can I update my wordpress to the 5.0 version? is the theme and its plugins compatible?

Hi FP-INF,

Yes, you can safely update.

Refer theme, Refer plugin and WooCommerce are compatible with WordPress 5.0

Regards, Althemist team

marfert

marfert Purchased

Hi,

I love the look of the theme.

Presale question 1: the theme scores badly in Google PageSpeed Insights for mobile (only 28 out of 100). Do you plan on optimizing this?

Question 2: Will you build in support for Gutenberg?

Thanks!

Hi marfert,

the low rank is mostly caused by some demo images not optimized and not all resources cached. Other than that – the theme works pretty fast (ranking depends on content, server quality and also location).

Not really sure what do you mean about Gutenberg. The theme is fully compatible with WordPress 5.0. However, it stricktly depends on WP Bakery Page Builder, so you can’t use it with pure Gutenberg anyway. I mean, with pure Gutenberg you’d lose a lot of custom functionalities. Other than that – yes, it works with the Gutenberg editor.

Hope this helps.

Regards, Althemist team

Hi,

Is it possible to display product excerpt and label in product list?

Thank you!

Many thanks!!

Last 2 questions before purchasing!

1. Can I remove ‘About author’ section from the single blog page? 2. Does this theme support Multi Vendor plugin?

Thanks

Hello thinkabiz,

“About author” section is a core WordPress feature. It is only displayed if author info is entered in the author profile. Otherwise it’s hidden. It’s the same with any properly coded theme.

WC Marketplace, WC Vendors and Dokan woild work fine, but if you need a really great integration with custom vendor features, you should check our Rigid theme.

Happy holidays, Althemist team

Hello, how do I remove the category grid and text header ontop of the shop page? I can’t seem to find the settings. Basically I just want show the filter menu and products that are underneath.

Hello ImmortalAbyss,

please, kindly signup for our support forums and post your questions there, so our technical staff can assist you.

Regards, Althemist team

Hi, I not able update the WP bakery builder, I need a license all the sudden. I worked fine from the beginning when I got the theme and started working on it. Could you please help me get access to it again. Best, Louise

Hello SmorogBrod,

We don’t want you to pay for updates! Updates are free and always will be! However, it looks like you have a problem to update your theme and plugins and we can not provide technical help here in the comments.

The latest version of the WP Bakery Page Builder is included with the latest version of the theme. If you update the theme itself, the WPBakery update should be available too.

I am afraid this is the most we can do here in the comments area. If you need further assistance, you’d need to renew your support and post your questions in our support forums.

Hope this makes it clear.

Regards, Althemist team

I did update the theme recently, but the WP bakery page builder did not update with it. I’m really not satisfied with your request on making me pay to get the update working as it’s not that I need support on how to do it, but a matter that there is obviously an error on updating it. I hope that you come around to see how unsatisfying it is that you ask me to pay for you to solve an error on your end? Please if you could help med with this, so I can start editing my site as there’s outdated material on my site right now that our customers are not happy with.

Hello Hello SmorogBrod,!

The 5.7 version of the WPBakery Page Builder plugin was added in theme version 1.6.0 on 13.02.2019. That’s exactly one month ago!

Later on 04.03.2019 there was a new theme update – v. 1.6.1

If you don’t have the WPBakery 5.7 available in your Appearance > Install Plugins page, this would mean that you are running an old version of the theme.

As I already explained, you’d need to update your theme to the latest version in order to get access to the latest version of WPBakery Page Builder.

If for some reason you can’t (or don’t know how to) update your theme, we can help you, but that’s considered support and we can’t do it here in the comments area. Yes, access to our support forums requires a valid support extension which is paid, but this is the official Envato Support policy, not something we decide.

Update your theme by using the official Envato Market Plugin OR manually and the WPBakery update will be available in your dashboard.

We have tested the update and everything seems fine and in working condition – no errors of any sort.

What we suggest is manually download the latest theme files and try to replace them on your server using an FTP client. That’s it.

There is literally nothing else we can do.

Regards, Althemist team

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