This is a great theme and I’m having a small strange thing happen with links to Vimeo. Instead of taking the visitor to the URL at Vimeo, a box opens up with a message: “Oops The embed code for this video is not valid”
But I’m not trying to embed a video, I’m trying to direct the visitor to a vimeo page.
You can see what I mean here. The IMDB link works fine, but the Vimeo one (and also the one in the footer) brings up this error.
Thanks for your help!
That’s not a theme issue, you must be linking incorrectly.
This is what is happening.
In the WP admin area, the link is a proper link but when I inspect it from a browser, it has changed to a “player . vimeo . com” link. It is trying to embed the vimeo content instead of linking to the vimeo page.
If you look at the class that is added: class=”vimeo group1 cboxElement”
It looks like the colorBox plugin you have added is messing with your links.
what’s weird its hat there isn’t a colorbox plugin installed!
There is: http://drp.ikreativ.com/image/3F0m3l0v3221
Thanks – i found it – it was called something else. Thanks for your help.
I’m having problems setting up the portfolio page. I’ve added items and a portfolio page, but I cannot get the items to show on that page. Is there a shortcode I am missing??
Choose the portfolio template from the page attributes: http://drp.ikreativ.com/image/3l0e2Y251d0N
Funny, I did this million times last night and nothing. Then I try from a new computer and all of the “Projects” are there. Maybe something to do with the cache. Thanks
Possibly. No problem!
If appreciate it you could leave a rating: http://themeforest.net/downloads
When I load my site on mobile platform the menu is not loading/blank. Any ideas why?
Is there a better way to request support?
Make sure the menu you created is name Primary or it wont be populated. You can send emails via the form on my profile page: http://themeforest.net/user/LoveThemes
Is there a way to disable the text on the page headers? While it looks really good, we just want to feature the logo on the headers and no text. I’ve done some work arounds, but but idea – I’ve set to clear text and that works, but technically the text is still there.
You’ll need to modify the tagline section of header.php
Hi! The icons are just showing as the short code. Is there something wrong? It was fine a few days ago. www.sugarloafeyecare.com
Looks like they’re being escaped. Ensure they are properly formatted.
I don’t think so. They were working fine for months – no changes to the site and then they stopped displaying. Here is the HTML of the first icon:
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I tried putting the html but it is translating it into final html. I don’t think its being escaped. It seems like the short code is not being recognized.
Hmm, did you add your own icon shortcodes to the theme as this theme doesn’t even have icon shortcodes built in, so they couldn’t have ever worked, unless you added something via a plugin yourself.
Hi, the social icon in the foot are not showing up anymore. I think the problem might be with “Virtue / Pinnacle ToolKit” plugin? Either way, when you add your social links to Appearance > Customize then they do not display correctly at the bottom of the pages.
If a plugin you’re using is conflicting, there is not much we can do.
The plugin is not conflicting. The social icons at the bottom of the page are not working with ALL plugins disabled. If no plugins are enabled then plugin conflict is not possible. See footer of http://www.sugarloafeyecare.com/
I’m just going of what you said: “I think the problem might be with “Virtue / Pinnacle ToolKit” plugin?”
Will take a look.
Could you let me know how to slow down the transition on the testimonials?
Open refinery/assets/js/application.js, scroll to the bottom and you’ll see the JS for the testimonials.
fadeIn: 1000, stay: 5000, fadeOut: 500
Increase the stay: value to slow it down.
Hi there, I have Refinery running on this website
It all works beautifully apart from the social media icons which don’t work in the latest version of Chrome (44.0.2403.155).
Can you advise please? Thanks, Rowena
Hey, yes we’re pushing updates to fix the Chrome 44 update.
In the meantime, if you’d like to fix it right away, download this .ZIP file, extract the contents and upload / overwrite the current ones in the theme.
Hi, the site is not fully responsive on mobile. Maybe I have something configured improperly? I’m talking about the header/slider image and logo. When you go to mobile or re-size browser to small the logo is barely viable and off center. Is there something I can do? http://www.sugarloafeyecare.com
Looks like you’ve modified header.php and you have broken code in there.
I bought your theme recently and my web developer installed it using word press (I am not so tech savvy so please excuse my lingo).
The theme works perfectly on the site (www.refine-retreats.com), but it is not working correctly on mobile. When I load the page on my iPhone 6, or my partners 5, neither of us are able to click and load the menu button.
My web developer has asked me to contact you to see if you are able to advise a fix?
Make sure the menu is named Primary as per the Docs.
Hi there, we’ve checked this and the menu is named Primary as per the docs. Can you advise please. Thanks!
Link to the site?
I can’t find any issues, and it is working fine for me.
Hi, where can I find ‘Older Posts >>’ to edit the Older Posts text? I can’t seem to locate it in the theme. Thanks in advance!
I contacted you a month ago re Refinery running on www.refine-retreats.co.uk.
The menu still keeps failing on mobile, I’ve experienced problems on iphone 5, 6 and now also on both the nexus 5 and 6. The problems are inconsistent. Sometimes the site menu works, then an hour later it wont.
The menu is listed as primary as you recommended.
Very concerning as it’s a business that I run and desperately need it to work.
Can you help?
If the problem is inconsistent, then that sounds like a server issue, it may be load related on the server, or one of your plugins may be causing the issue.
If it was the theme the issue would be persistent.
Disable all plugins and see if this fixes your issue. If not, contact your hosting company and ask them to check the server logs for any errors.
I cannot see any errors coming from the frontend, and it is working here, it is VERY slow to load on a mobile though…
Hello, where can I find “fields checking of existing form” for the contact form, so I can insert CAPTCHA code there? Thank you.
Thanks for the response, but this is still not working for me. Which lines either in template-contact.php or contact-form.php are responsible for checking that required information is filled in when clicking submit button? I don’t know where exactly to insert CAPTCHA code so that the submit button checks correct CAPTCHA has been entered before sending contact form email to me to prevent spam.
Adding a your own CAPTCHA is modification, unfortunately, support does not cover custom modifications.
Okay, thanks anyway.
I love the theme and have been using for a couple years.
After the most recent Wordpress update, it seems like the shortcodes are no longer working in my pages. They show up right in the body of the text and do not control the column devisions. You will see what I mean at the site. www.nicholasrussell.ca
You need to login with the purchasing account to receive support.
The theme is now showing the html links around photo captions and other images.
You can see an example lower on the page here: http://kateyorga.com/portfolio/when-it-is-dark/
Please let me know how can we fix this.
I don’t know, what has changed? You have 144 errors on the page: http://drp.ikreativ.com/293c0f2z431e
Sorry forgot to mention – this happened after the recent WP update and plugin updates.
The caption shortcode is nothing to do with the theme, that is part of WordPress core.
If you look at the images lower on the page http://kateyorga.com/portfolio/when-it-is-dark/ you’ll see the image and then the link to the image is showing. It’s not just the captions that are funky.
Your HTML is completely broken, you have an a tag inside an a tag, and then weird spacing in the code.
Something strange is happening! Because in the html that image is like this:
No tag within the tag…
I have no idea, whatever code is used is definately breaking.
I’d suggest rewriting the HTML for that section.
Ok – this happened After the recent WP upgrade – no one else having a similar problem?
No-one has reported anything for this theme.
There was an issue on one of my other themes where any shortcode that contained a space broke with 4.4. i.e: one half had to be changed to one_half.
But that doesn’t explain this.
I just created a new test portfolio item http://kateyorga.com/portfolio/test/ and the same thing happens. The html on the page is fine but on the published end it has that code. Totally at a loss about what to do!
Email wp-admin login details to hello[AT]lovethemes[DOT]co
Great – thanks! Was it anything I should know about for the future?
Replied to your email.
Hello! i was just wondering if you could me, i’ve been trying to change the color of the footer on the Refinery theme. It was a black when the company I work for said their website was okay, but then the person who did it changed it to a gray. Can you help me find the right section to change it back to gray please?
You must login with the purchasing user account to receive support.
The user of the blog updated to WordPress 4.4 and there are issues when adding a caption. The url of the image is displayed in the caption. Will there be a update to Refinery for 4.4?
I see in a previous comment the caption problem was fixed. Please let me know what to do. Thanks.
Put this in your functions.php file: add_filter( ‘max_srcset_image_width’, create_function( ’’, ‘return 1;’ ) );
I added the line of code to functions.php in the child folder and the site broke. You can see the src above the photo caption http://michellewing.com/. Please advise.
Put it in the main theme, not a child.
I’m a novice in php. Not sure where to add it correctly. Can you send me functions.php for refinery with the code added?
Never mind I figured it out. Thanks.
I can not get anything the theme says it does to work. From the portfolio page to the home page. i keep trying to figure out how to take the url stuff out from under the pictures but nothing. at this point im thinking i should have invested in another theme for $51.
What “URL stuff”? If you’re struggling, simply import the sample data included with the theme, that will replicate the demo and show you what’s what.
bcgrapichdesigns.com and how do i import the sample data
It’s explained in the Docs included with the theme.
I got it installed but how do i get the url stuff out from under the pictures
and what docs i didnt see any when i downloaded it
The Docs are included in the main download, if you downloaded the theme only, then they won’t be in that, you must download the main file.
Thanks i figured it out, now i am just trying to figure out how the portfolio works.
just wondering why my site isn’t working to well with my phone. it acts like it isnt a responsive site.
Looks like your logo is way too big and is causing it to splatter.
We never add any sizing to logos, simply because users hate themes messing with their brand.
You could upload a smaller logo, or add some CSS to resize it.
its not the logo, i have already tried that. plus the menu isn’t working on the phone either
It is the logo, everything else scales just fine.
The menu must be named Primary, as outlined in the Docs.
I tried scaling the logo and when I did there was text that appeared with it
This really isn’t a theme issue, it’s modifications.
How are you scaling the logo?
In Photo shop and then re uploading it
and my menu still isn’t working
Can you take a screenshot of Appearance > Menus so I can see your settings?
I checked your source, you called your menu, Menu. It MUST be named Primary.
ok i fixed the menu and how do i send you the screen shot
I dont need the screenshot now you’ve fixed it.
ok is there a short code for the logo, to get it to scale down when it is viewed from the phone or tablet. I am a college student and still learning all of this.
No logo areas dont use shortcodes. You’d need to write some CSS.
ok ill ask my professor to help me out when i get to school tomorrow.
Drop down and responsive menus don’t work anymore. Running WordPress Version 4.5.2. Could that be the problem? Please let me know if this is an issue that has a fix.
Possibly, this theme is only tested upto 4.3. Although I can’t see a WordPress upgrade breaking the menu or drop downs.
I purchased the Refinery theme a couple of months ago. The theme is showing the html links around photo captions and other images. You can see it here: http://nia-art.org/nia-all-member-exhibit-awards and http://nia-art.org/newsletter
i just discovered I should create galleries for images on these pages. problem solved!
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