Is there anyway to remove/disable the DOTS preloads and just have the gray fade in?
Do you mean the background image dots?
Could you post to our support forum so our support can help you with this.
You can Register to support forum then create a New Support Thread here
Hi! Will you be having a sale on this theme sometime soon plsss?
Thank you for taking interest in purchasing Refrakt theme. Sadly we don’t have one planned yet.
Pre-sales question: looking at the vertical menu (dark) demo, on the home page is there an easy way to make the left navigation background fully transparent? And then on the other pages, can the background slideshow be turned off so the background is just 100% black? My client would prefer a more seamless, simple look. Thanks so much.
Thank you for taking interest in purchasing Refrakt theme.
You mean to remove the color from vertical menu so there is no background color. Yes, this can be done.
And you don’t have to add images to the background if you prefer. You can keep it as a solid color and 100% black.
cannot update to 1.5 from 1.2, getting cannot copy the svr files error. What is the proper way to update theme?
The easiest method will be to use the Envato market plugin to upgrade the theme. Could you check this link https://envato.com/market-plugin/
If this doesn’t work then please register at our support forum and create a support thread for us to help.
An error occurred while the file refrakt/css/fonts/svgs/fontawesome/fa-telegram.svg was being copied.
Please register and post to our support forum for us to check what’s happening.
Hi, I want to buy this theme, under the terms of the license, I can install it first on a subdomain without publishing on the network, set up, upload my content. and then transfer to the main? There will be no lock on the main domain?
Thanks and sorry for my english!)
Thank you for taking interest in purchasing the theme.
You can setup the theme in the subdomain and then transfer it to another one. There won’t be any lock down or lock systems. All of the themes codes are according to WordPress standard.
Let us know if you have any further questions.
Hello Team, Does this theme has top bar..?
Thank you for taking interest in purchasing Refrakt theme. We currently don’t have one you can view all the menu variations from demo.
hello… i want to pruchase your theme just a few questions:
1. Does it support RTL Arabic?
2. Does it have Videography? Because the project i will use concentrate more in Video Portfolios then Gallery.. So this is what exactly i want: http://refrakt.imaginem.co/galleries/thumbnail-wall-grid/ but Videos will show instead… after clicking each will display lightbox videos of Youtube…
1. Sorry we currently don’t have RTL support for the theme yet.
2. We have lightbox blocks in the theme which you can use to display video lightboxes. It supports both vimeo and youtube via lightbox.
1. I know how to customize with css RTL i can do but some if i would need your support on something like footer PUSH/PULL and some minors you would help?
Setting to RTL might offset some functions such as the carousels.
If you use Revolution slider to display the fullscreen slideshow if there’s any problem then there should not be any issues with RTL.
Other than that we can help with minor alterations which don’t amount to development time via theme support.
Can the theme accommodate full screen ‘vimeo’ homepage like the full screen youtube video homepage?
We don’t have one similar to youtube fullscreen with vimeo. But you can use Revolution slider as a fullscreen post which supports vimeo. Vimeo can be displayed with revolution slider but might have differences in how it fills.
Hi. Sorry to write this message here.
I tried to contact you using the contact box but I did not receive an answer.
I bought the Refrakt theme> I´m having a problem to login in your support forum.
I inserted a wrong email e now I can login
How can I contact you to try to solve it?
Thank you for contacting us.
We have corrected the email address and activated the username for our support forum.
Details are included with the email we have sent you. Could you check.
I’m using the vertical menu layout with Revolution Slider. Part of the slide image hides behind the menu area, I don’t want this to happen, please help me solve this issue. Thank you.
Please post to our support forum so we can assist you with this.
Are you going to make this theme compatible with WordPress 5.0.x or it is already compatible as described in the version 2.6 changelog?
Is the purchasable version 2.6?
Will the theme be optimized for Gutenberg?
Thank you for taking interest in purchasing Rekrakt theme.
The theme is comptabile with WordPress 5.
We’ll also be making it optimized for gutenberg. It’s not currently optimized for gutenberg.
Thank you for your answer.
Hi there – I purchased the theme and have been happy with it. However when I try to update anything on the pages with new content / images, now it does not work! is this because of wordpress 5? Thanks in advance for solving the mystery.
Yes, you’ll need to upgrade the theme to latest if you’re using WordPress 5
You can upgrade easily using https://envato.com/market-plugin/
Let us know through theme support if there’s any problem after upgrading to latest version and the problem persists.
Thanks so much for the quick reply. It looks like it is back to working order.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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