The custumer-support was very good till the date the payment ended, then there was no reply anyway. After 2 years of using -and I really like the theme- the frontend still runs, but the backend is a disaster -I can only add a new page by copying the code (html-file) into it (no visual-mode anymore, no page builder). the slider-revolution plugin, which was featured, I could never update.
So I hope it will run some more years before I have to make everything new....
Author response
Hi, Sorry to hear. It sounds like you have an old theme version and only updated WordPress without updating the theme which is causing problems. Could you send us an email via our profile with your site url.
Thanks
Very difficult to use theme. Do not recommend.
great different looks possibilities
Very nice theme and responsive support. Thank you
This is the absolute best WP theme I have ever purchased on Themeforest. It looks so good and has been wonderful for my business. Theme uses it's own page builder that is awesome to use and the theme has been updated since I bought it in 2018!
Great theme and well done, thank you!
Good and reliable support and the theme itself is great.
Not easy to use and no guide videos
Author response
Hi,
Sorry to hear of the trouble.
I'm afraid you must have missed the Help Guide PDF. The Help Guide is included with the theme download pack.
We also have an online Help Guide https://imaginemthemes.co/help-guides/refrakt-help-guide/
The theme is ver easy to setup. If you need more help you can contact us through our support forum. https://imaginemthemes.co/
Thanks
by BexFX 4 years ago
Very easy to customize, lots of features, long support period (still updated).
Nothing working and you can't find any instructions.
Author response
Hi, We could not find you registered in our support forum or contact us in any way.
The theme will work and you must be using it incorrectly if it's not working.
Please use this link to request a refund if you aren't able to use it https://themeforest.net/refund_requests/new
Best theme for photography hands down. Love the design!
This theme is very good, iMaginem is really a serious themes builder.
The customer support is excellent, the documentation is very clear and complete, the theme is easy to customise, and the design quality is very good.
Another thing that for me was very important is the possibility to have the theme is "dark" style.
Five stars well deserved!
