If you made purchase and didn’t download theme in first 14 days
You can get refund in any time without any explanation.
If your purchase was less that 14 days ago and you downloaded theme
You can get refund. But, you should provide details why you want to make refund. Answer on questions below. Refund is depending on your answers.
1. What was the reason to purchase theme?
2. What do you expect?
3. What do you have?
4. Did you read documentation?
5. What type of site do you want to have?
6. Link on your site (optional).
7. What is main profit strategy on your site (I mean main source of your income)?
8. What modules of theme do you use on site?
9. What do you not like?
10. Did you use demo stacks of theme and provide name of demo stack?
10. What is reason of your decision (it must be detailed answer)?
Last days, many users across Envato market buy many different products and then request refunds after downloading. In such way they get products for free. These questions allow us to detect such users and deny their refund requests. So, your answers must be as much detailed as you can.
If your purchase was made more than 14 days ago
We make refunds only if you have such bugs in theme which we can’t solve and which make your site broken.
Provide information of such bugs
1. Link on site
2. What plugins did you install (full list)
3. Which pages are not working and links to all these pages
4. Provide also error codes. You can find how to know them from article https://wpsoul.com/how-to-know-what-error-do-you-have-on-wordpress-site/
5. Did you use any bulk import plugin or tool. If yes – provide info about such plugins
6. Provide date from which you have a problems with site and what actions did you make before this
7. Do you have customization? If yes, provide info about them
8. Provide us also full access to your site so we can check your bugs