Support for REHub - Price Comparison, Affiliate Marketing, Multi Vendor Store, Community Theme

sizam

sizam supports this item

Supported

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Refund policy

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If you made purchase and didn’t download theme in first 14 days

You can get refund in any time without any explanation.

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If your purchase was less that 14 days ago and you downloaded theme

You can get refund. But, you should provide details why you want to make refund. Answer on questions below. Refund is depending on your answers.

1. What was the reason to purchase theme?

2. What do you expect?

3. What do you have?

4. Did you read documentation?

5. What type of site do you want to have?

6. Link on your site (optional).

7. What is main profit strategy on your site (I mean main source of your income)?

8. What modules of theme do you use on site?

9. What do you not like?

10. Did you use demo stacks of theme and provide name of demo stack?

10. What is reason of your decision (it must be detailed answer)?

Last days, many users across Envato market buy many different products and then request refunds after downloading. In such way they get products for free. These questions allow us to detect such users and deny their refund requests. So, your answers must be as much detailed as you can.

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If your purchase was made more than 14 days ago

We make refunds only if you have such bugs in theme which we can’t solve and which make your site broken.

Provide information of such bugs

1. Link on site

2. What plugins did you install (full list)

3. Which pages are not working and links to all these pages

4. Provide also error codes. You can find how to know them from article https://wpsoul.com/how-to-know-what-error-do-you-have-on-wordpress-site/

5. Did you use any bulk import plugin or tool. If yes – provide info about such plugins

6. Provide date from which you have a problems with site and what actions did you make before this

7. Do you have customization? If yes, provide info about them

8. Provide us also full access to your site so we can check your bugs

Contact the author

This author provides limited support for this item through this item's comments.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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