Reviews for REHub - Price Comparison, Multi Vendor Marketplace Wordpress Theme

Reviews for REHub - Price Comparison, Multi Vendor Marketplace Wordpress Theme

Cart 34,185 sales
Recently Updated
Well Documented

1,596 Reviews

for Other

This is always good support from Sizam Help also Good, Mistakenly I done wrong things

All the best

for Bugs

DEMO IMPORT NOT WORKING. Bad documentation.

Author response

If you have problems with demo import, you need to write to support, here is not place to do this

for Design Quality

A very well designed and crafted Wordpress theme. It fulfills the needs of a wide variety of requirements. Support is also great. I would definitely buy it again.

for Feature Availability

I know this theme is not in need of review but I must give my 2 cents because it is so amazing, I have never seem a wp theme that gives me a high site speed score out of the box together with CE-AE-CB its an amazing team. I am loving playing with it.

for Customer Support

I would like to emphasize that the purpose of providing feedback is to help improve your customer support and overall product and services. Despite my one-star review, I did not intend to request a refund. My intention was simply to offer feedback in order to highlight areas that I believe need improvement.

Rather than focusing on refund messages, I believe it would be more productive to allocate resources towards improving the support team and making necessary enhancements to the product, not ignoring them with a refund. It is important to address the questions and concerns raised in the support tickets and provide meaningful responses to clients.

I strongly urge you not to dismiss clients with refund messages, but rather to invest time and effort into addressing their questions and concerns. This will demonstrate a commitment to customer satisfaction and result in a more positive overall experience.

I appreciate your response regarding the refund, but I believe there was a missed opportunity to address the situation differently. A more appropriate approach would have been to assure the client that steps will be taken to improve the customer support, answer the tickets promptly, and provide a satisfactory resolution. Instead of offering a refund, the focus should have been on enhancing the overall customer experience.

Thank you for considering my feedback. I hope it will be taken into account for the continuous improvement of your customer support and product.

Author response

Ok, thank you for your message.

But my answer will be the same. As user with support, you get answers on questions related to customizations. But it doesn't mean that you got private developer who will make everything. Only for 1 day you created 4-5 tickets about customizations, I understand that you want to get immediate answers but just think that developer's time cost $20-40 per hour and when you created 5 tickets in one day, and do this each day, we simply can't answer on them immediately. I offered you refund because of this, we can't provide you private developer for price which you spent on our product. We always answer on all questions, but it can some time if you add them each day in such amount.

But, of course, you maybe expected another, so I offered you refund.


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