108 comments found.
Hello! After installing the theme and starting installing plugins, for a premium theme I don’t like to see The Booked plugin is no longer available. message.
I bought this theme both for the design used but also for the possibility to make reservations, at least the way you have that demo. Right from the start to discover that an important component is no longer supported is embarrassing. How do you propose a solution in this case? Thank you!
On the other hand, 1024 is smaller than 256? https://ibb.co/4gFkt0X
Hello,
Thank you for reaching us!
The “Booked” plugin has been discontinued by the plugin author BoxyStudio unfortunately. However, it still included as a bundled plugin with the theme and it will work as shown in the demo.
The M in the 1024M could be the reason why the value is not being taken correctly.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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The problem is that the plugin will no longer receive security updates, and this exposes the site to risks. According to those who created the module “To continue to receive security updates, new features, and premium support, we recommend upgrading to QuickCal for a seamless transition from Booked.”. In bundled plugins list from the theme will be those updates? Thank you!
Hello! Request an Appointment without account can be done? Thank you!
Hello,
This can be done if the “Guest Booking” option is set in Appointments > Settings (please see screenshot).
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi! I’ve been trying for more than a year to solve some problems with this theme via support tickets. My support expired and it still hasn´t been solved yet, they said they would send it to the developers to check it out and haven´t heard from them since. I can´t afford to renew support now, but the theme has been giving me problems from day 1. The home page loads with missing images, can´t change the header logo… etc. I love this theme but I don´t know what is wrong with it. Can you help me please? (ticket No. 128788) Thanks!
Hello,
We see that our support agent provided you with a solution on how to set your own SVG or image.
Please check if you have updated the theme and its plugins to the latest version listed in change log. It is also important to navigate to Appearance > Install Plugins and update the Qode Framework and Reina Core plugins.
We do believe that the theme is well documented, and we do understand that it might be confusing at first, but besides our themes documentation here you can find many great articles that might help you on the way developing your website.
You can find more info regarding support expiration and option to extend it in this article here.
Support
Edge Portfolio part of
Qode Interactive
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What was the theme built on? Elementor?
Hello,
Thank you for reaching us!
Demo content of the theme is built using the theme options, templates, custom shortcodes and free version of Elementor.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello, is the Reina’s version 1.8.1 compatible with WordPress 6.3?
Hi there,
Thanks for writing in! Yes it is compatible
Support
Edge Portfolio part of
Qode Interactive
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There’s no way to change the Blog/Post H2 titles of the blogs. Not sure why they aren’t just H1 by default
Hello,
For SEO purposes it is recommended to have only one H1 heading per page and this is intended for title area which comes first.
Title tag can be adjusted for blog lists (please see screenshot). Unfortunately, there is no option to change heading tag for the title (one below the featured image/video) on single blog pages. For this you would need to make modification in theme files directly.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
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Hello, just getting around to enabling Woocommerce and my product pages are really off out-of-the-box. Nothing in theme documentation/in theme options how to fix this. My support is expired but I don’t think I should have to renew my support when this should work out of the box. Please help.
Page in question: https://simplyfitwellness.com/product/unisex-short-sleeve-t-shirt/
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
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All plugins updated and theme version being used is 1.8. Products page nav header and product thumbnails still off. :\
https://simplyfitwellness.com/product/unisex-short-sleeve-t-shirt/
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That partially worked…but how do I update/change the header/nav to be consisten with the rest of the site? Problem page (see header/nav; view any other page on the site to see how nav area should) https://simplyfitwellness.com/product/unisex-short-sleeve-t-shirt/
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Unfortunately, my support is expired so I’m unable to create a ticket 
I’ve had the theme setup and running for some time and just now added/activate Woocommerce. So I had no reason to think/anticipate that the page header wouldn’t work. I’ve provided the site url, should be a pretty simple explanation on how to fix. Please email me at robwhumphreys@gmail.com. Thank you!
We are not sure what might be causing this as we do not have enough information about settings on your installation.
You can find more info regarding support expiration and option to extend it in this article here.
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In the wellness home theme, on the main home page, we have a Masonry Gallery, Kindly guide me how do i make the masonry gallery responsive according to me, I Tried editing the masonry gallery but the testimonials section was getting distorted. Hope to get a solution for my query as soon as possible.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
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Hi, the theme works nicely, but the menu highlight doesn’t work for multi-line items, resulting in a skinny highlight, and the menu entries themselves have very small vertical click regions. Is there a simple way to a. Make the individual clickable areas in the dropdown vertically bigger? b. Change the highlighting to not have the growing bar?
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
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your theme is nice but please make it affordable so that some of us can buy. i have low budget and want to find out if i can still get this theme?
Hi there,
Thanks for taking an interest! This theme was made for select audience groups. The amount of attention we devoted to every single element, the special design approach as well as the advanced theme functionalities, set this item apart and make it more exclusive. So therefore the price that is set for it.
You can always subscribe to our newsletter to receive notifications about the latest news and discounts.
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Please I have sent a ticket. Kindly check and respond.
It’s been over 1hour and the demo import remains at 98%.. any help ?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
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please i have submitted a ticket with the admin access to help fix that for me, thanks.
ticket number #235203
Hi there,
We do see that the request has been resolved so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
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Hello, I bought a license and used my purchase code on a domain that is no longer active because I changed my domain name. My code is therefore no longer valid on my new domain name. Is it possible to have a new one please?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I have bought the Reina theme recently and have downloaded it on serwer but there are some errors abot all widgets. The red fields with this informations are shown after go to the menu Appearance and Widgets. And there is another error at Settings -> Site health: “REST API: (http_request_failed) cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received”. I need some help about it. I want to ask also, how can I change site appearance for another demo from available like https://reina.qodeinteractive.com/skincare-home/
Hello,
These notices are related to insufficient server resources. The block-based widgets added in WP 5.8 do require a bit more demanding resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
You can also navigate to Appearance > Customize > Qode Performance > Icon Packs and disable ones you don’t plan on using (please see screenshot). This should have a positive effect to the overall performance of your site.
Alternatively, you can use this plugin which reverts widgets back to classic. Classic widgets don’t require as much resources.
To set homepage of your choice please follow instructions from this article here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our theme’s documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
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Thank you very much, it was really helpful!
But I have one more question – I want to set Skincare Home demo, but on Reina Dashboard – Import I can choose only Reina or Reina Gutenber demo. So how could I install Skincare Home demo?
Hi there,
When you are importing the demo you will get all the pages you saw on our live demo. After import, you can choose which ones you wish to use, and which don’t (so you can delete them).
To set the homepage you want, please follow instructions from this article.
If you need any further assistance, since you already have our theme, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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How can I modify the text (headline) of the “Footer Newsletter” section?
Hello,
You can find this label in newsletter.php on this path wp-content\plugins\reina-core\inc\footer\templates\newsletter.php
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Please can you reply to my ticket #224585 and install the demo content please?
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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Hello, I have three themes with you – Reina, Elementor, on different servers. One theme was purchased a year ago, and two themes were purchased last month. Without updating, I noticed that Elementor is not working; I cannot find the tools. I have done all the updates, but the same problem persists. Also, the Item Purchase Codes do not save; I add them, and they disappear again. There are other problems with the three themes. When I test API connect, I get an error message: “The OAuth Personal Token could not be verified. Please check that the Token has been entered correctly and has the minimum required permissions. Ignore this notification. Additional Error Details: Failed to query total number of items in API response. Unauthorized {request_url“}” It is essential to have explanations from you. This does not come from us as we have three different servers and hosting, and we have not added anything new. It is important to have honest answers from you. Thank you.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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it’s been done several hours ago, thanks
Support
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Hello, the revolution slider editor doesn’t work anymore and I can’t update the theme anymore, it says it’s already up to date, which is wrong. I haven’t touched the website for 1 year, the problem is not mine. THANKS
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
Qode Interactive
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Hello. The line for the purchase code is empty on my .txt file.
Where do i find this?
Hello,
Please check this article here.
Also, please note that the plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
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Hello, can you please have a look at ticket #212412? Thank you.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Hi again, please reply to my ticket #207230, thanks.
Hello,
Your ticket should now be updated with reply. Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Support
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Hello and happy new year! i am trying to update you plugins Qode Framework and Reina Core but stuck on loading and never update any of the plugins why?
Hello,
Happy new year!
Please navigate to Appearance > Install Plugins and try updating plugins one by one. It is important to first update and activate Qode Framework plugin and Reina Core second.
Support
Edge Portfolio part of
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Nothing different happened, I had to extract them and pass them as normal plugins. Now the only problem I have is that when I enter Reina Core, all the categories have a blank page and it does not show the corresponding settings.https://snipboard.io/iv0SqH.jpg
Hi,
This usually occurs if the purchase code is not registered in themes dashboard.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
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