Hello,

Please check if you have updated the theme and its plugins to the latest version listed in change log.

To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.

After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.

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Hello,

Please check this article here.

Also, please note that the plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.

Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hello,

Your ticket should now be updated with reply. Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

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Hello,

Happy new year!

Please navigate to Appearance > Install Plugins and try updating plugins one by one. It is important to first update and activate Qode Framework plugin and Reina Core second.

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Nothing different happened, I had to extract them and pass them as normal plugins. Now the only problem I have is that when I enter Reina Core, all the categories have a blank page and it does not show the corresponding settings.https://snipboard.io/iv0SqH.jpg

Hi,

This usually occurs if the purchase code is not registered in themes dashboard.

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.

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Hi there,

We have located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.

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Hello again, still issues, please reply to my ticket. thank you.

Hi,

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hi,

Thank you for reaching us!

We’ve checked and everything seems to be working correctly. Please try to login from a different browser or in incognito window.

To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot First enter your purchase code, then select the profile (in this case Edge) and then theme.

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Hello,

Thank you for reaching us!

Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.

Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.

On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.

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I had to install it on my local environment before uploading it, and it worked great thanks to your advice. Excellent assistance and promptness.

You’re welcome, glad that we could help!

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Hello,

Thank you for reaching us!

On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hi there,

We are using Booked plugin for the bookings and it is presented on our https://reina.qodeinteractive.com/spa-home/ As well as you can add the Booked calendar shortcode to any of your page or in the Widget Area.

You can read more about booked plugins and their features here.

We hope this helped and let us know if you have any additional questions.

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Hello,

Main homepage has logo set locally in page options (please see screenshot). If you remove these logos and leave these options unset, the logo set in Reina Core Options > Logo will be applied. Or, if you want homepage to have logo different then other pages you can set new logo in local page options. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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I see the Reina testimonials allows me to set a featured image, but the image doesn’t display within the testimonial carousel – is there a way to set an image in that testimonials area? Thanks

Hi,

The Testimonials Slider doesn’t have an option to display images unfortunately.

For a more detailed overview of theme’s options please check the documentation in this link and in case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.

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Hi,

Thanks for your support, however I have another issues and I need be resolved ASAP. There is a PHP template issue, because the website is throwing admin-ajax.php ERROR 500 and I can’t create new blog categories, entries, the revolution slider doesn’t work.

Hi,

Your ticket should be updated with response now. Please continue the conversation with our support team and they will gladly help you.

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Hello,

Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

Feel free to reach us if you have any additional questions.

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Hi there,

Please check this article here that can help, you have a whole section “Background image” that will help.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

The issue is most likely caused by the Widgets screen changed added in WP 5.8 version. To resolve it, you just need to install and activate the Classic Widgets plugin.

If you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article –Deregister Qode Interactive themes via the Help Center.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

We would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and check this on your end. In order to submit a request for your new team, you need to fill in Theme profile (Edge themes), Theme (Reina) and your purchase code. Once this is done and you submit a request for this theme it will be listed under your supported items.

Thank you.

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Hello,

Please try the suggestions from this article – How To Fix The Please Wait Error During Registration Process.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Hello,

It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.

Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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