103 comments found.
Hello! How can i translate the “ITEMS” text on the cart here: https://www.pneumaticigalietta.it/ I cannot find it on locotranslate. Can you please assist? thanks
Hello,
Thanks for contacting us!
Please edit the wp-content/plugins/reisen_trx_utils/languages/trx_utils.pot language file to translate the “ITEMS” text – https://reisen.themerex.net/doc/#theme_translation
In case you still have issues, create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
Hello, the input text on the contactform/page is only in capitol letters. How can we put these to normal?
Hello,
Thanks for contacting us!
Try adding this code in Appearance> Customize> Additional CSS: .wpcf7-form .wpcf7-form-control-wrap input, .wpcf7-form .wpcf7-form-control-wrap textarea { text-transform: none !important; }
Thank you.Hello, thankyou for the code. This works!
Only are we having problems with our contactform, we do not receive the mails anymore. I updated the plugins and the theme but still not receiving them… Any solution?
Hello,
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Could you please tell us how to show the Woocommerce Cart Sidebar to the top of the page in Shop page only for mobile devices? You should also include this in further development. Thank you!
One example here: https://biz-shop.ro/shop/
Hello,
We do appreciate the suggestion and have passed it to Our Development Department for consideration.
For now, to have this feature implemented feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Good Morning
I have two questions:
I would like to remove the left column from the store page, I would like it to be full width.
I would also like to know if it is possible to install in your theme elementor is much easier for responsive wp-bakery is not good
Thank you so much
Hello,
Please go to Appearance – Theme Options – select WooCommerce Streampage from the drop down, go to Sidebar and set it to ‘Hide’ http://prntscr.com/1ea6as9.
All existing demo pages are built using WPBakery Page Builder and should be customized through WPBakery Page Builder only. The theme can be made compatible with Elementor by our Customization Studio. Please submit the ticket at https://themerex.net/support/ into ‘Get a Quote’ category for more info.
Best Regards,Thank you very much to working perfectly
Regarding elementor my does not let me because I bought the theme a long time ago, it is now when I am using it, and it does not validate the support , Can you give me a license deferral please
Hello,
Sorry, it is not clear enough which license exactly you are referring to. Could you please clarify. Thank you!
Best Regards,Hello Melissa I mean the support license
Hello,
Okay, got it. Please check this link on extending your support service https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support.
Best Regards,Melissa would be possible to be able to find out without paying for the support extension … I just need to know if it supports elementor. And if he is, how are you going to update it?
Thank you
Hello,
This theme is built with WPBakery. Unfortunately, this design is not available with Elementor Page Builder. Please feel free to contact our Customization Studio on theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support. It doesn’t require support renewal.
Regards.
Hello,
Would it be possible to have the layout in HTML / CSS instead of wordpress? ... thank you very much
Hello,
Thank you for contacting us!
Our Customization studio can help you with this request for an additional fee. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
Hello,
I think I have not explained myself well, the client liked this template (http://reisen.themerex.net/home-2/), but it does not need wordpress or woocommerce, it only needs static HTML, without programming the store … would this be possible? .... there are many other templates on envato market, which give you the option to download the wordpress or the HTML, that’s what I need, just the static HTML … thank you very much
Hello,
Thank you for specifying. Unfortunately, Reisen is available in WordPress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Regards.
Support
Themerex Portfolio
Website
home page grey box can you please provide code to make it look better on mobile
Hello,
Thank you for contacting us!
Could you please provide more details regarding your request in the ticket https://support.themerex.net/ticket/24242?
Any screenshot will be much appreciated.
Thank you!
Hello there,
Is there any option for making these parts no clickable with the themekind regards
Jodie
Hello,
Thank you for contacting us!
You can either enable “Custom services” in Services settings: https://prnt.sc/v0j647 Then enter the information for each service directly in WPbakery backend editor. Alternatively, you may add the following custom CSS to Appearance -> Customize -> Additional css:
.sc_services_style_services-5 .sc_services_item {pointer-events:none;}
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, I installed “jquery migrate helper plugin” to fix WPBakery issue. here is the output:
/wp-content/plugins/woocommerce/assets/js/frontend/cart-fragments.min.js: jQuery.parseJSON requires a valid JSON string*
I also manually installed WPBakery version 6.4 from another theme I got to get it working.
I hope you are working on a proper fix for this theme, its really great
ok after I activated the theme, I got latest plugins. everything is working now.
Hello,
Thank you for informing us that you have resolved the issue!
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
The plugin WP Bakery is not working, It seems I need an upgrade. Can you send me the new version, please
Hello,
Sure, you can receive new plugin versions whenever you need them contacting our Support team. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you!
Best Regards,Thanks
Sure, happy to help! 
Hello, i’ve got a problem with “services” in URL – how can i delete it? Or at least change the name? And also – i would like to change “Home” in breadcrumbs to other language – how can i do this?
Btw. great theme! ^^
Hello,
You can edit the slug in wp-content/plugins/trx_utils/includes/support.services.php file on line 47. You should replace ‘rewrite’ => true on line 47 with ‘rewrite’ => array( ‘slug’ => ‘test’ ) where ‘test’ is the slug you need. ‘Home’ text can be edited in reisen.pot file in wp-content/themes/reisen/languagesdirectory on FTP. Please check this link for more info http://reisen.themerex.net/doc/#theme_translation.
For further support questions please feel free to contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,This is about the ‘Services’ post type.
Hello,
Please go to Theme options->Blog and single->Streampage->Blog style-> choose masonry and edit Excerpt length in the bottom of the page.
Best Regards,I need to adjust the length of the excerpt. The Advanced Excerpt plugin is not working with this theme. How can I adjust this?
Hello,
Could you please specify the excerpt for which posts type exactly you are referring to?
Best Regards,Thank you for the response. This is for the use of the ‘Services’.
It’s about the ‘Services’ post type.
Hello,
Please go to Theme options->Blog and single->Streampage->Blog style-> choose masonry and edit Excerpt length in the bottom of the page.
Best Regards,Hi,
Thank you for the reply. I changed it to 500 but it does not seem to lengthen it. Any other type I should change?
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (Purchase Code is not required) to get help.
Best Regards,Hi, I have a Purchased licenses for “Support for Reisen | Automechanic & Auto Body Repair Car WordPress Theme” But its not working and writing “in the premium version” its writing for this error “easy wheel & tire finder” application. Can you help me ?
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hello, when will you update to be compatible with Wordpress 5.5?
Hello,
The theme can be updated to WordPress 5.5. It also requires the plug-ins update to their most recent versions. Please submit the ticket at https://themerex.net/support/ to get the plug-ins updates.
Best Regards,Dear all,
I have a pre-buy question.
I like your theme and I would like to buy it but first I need to make sure if I can add more items in filter or remove unneeded items in filter.
I need this website for selling the tire, so I need to add some extra items in filter which is in main page to make website easier for my clients.
Is it possible to add items to the filter?
For example :
Season tire: Winter – summer ( just an example )
Or other items.
Thanks in advance
Hello,
Thank you for your interest in our theme!
The filter is added into the theme with the help of WOOF – WooCommerce Products Filter plugin. Please check this link for more info on plugin options and features http://reisen.themerex.net/doc/#woof.
Best Regards,Hi, How to add Google Analytics code or Tag Manager codes to site?
Hello,
Please check this link for the directions https://kinsta.com/blog/google-analytics-wordpress/.
For further support questions please feel free to contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,Hi! ¿Do you plan on continuing giving updates and support to this theme? I’ve seen it has not been updated for like 6 months right now. BR!
Hello,
We are currently preparing the new theme update. It will be released in a short while. Sure, the theme is still supported. You will get the 6 months support along with the purchase.
Best Regards,Hi, where does the theme get map information? theme options => contact information section?
Hi, How can I change services slug?
Hello,
You can edit the slug in wp-content/plugins/trx_utils/includes/support.services.php file on line 47.
To change the map address please go to Theme options->Footer-Show google map – select ‘Yes’ and edit the address.
For further support questions please feel free to contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,Hi, I tried all the possibilities, but it didn’t. Which ones should I change? Best Regards
Hello,
You should replace ‘rewrite’ => true on line 47 with ‘rewrite’ => array( ‘slug’ => ‘test’ ) where ‘test’ is the slug you need.
Best Regards,Dear Sir or Madam,
There is a problem with your template after WP update. After update the tire search section looks strange (semi-transparent fields). The problem is with your template because the fields also looks strange on your official site. Please provide the solution. I think that the solution is not the subject of paid support because the template is broken and the problem will affect anyone who bought this template.
Hello,
The issues were WooCommerce Products Filter plugin related. Please make sure you use the most recent theme version and if the issue persists, please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (Purchase Code is not required). Please check this link for more info on the theme update procedure http://reisen.themerex.net/doc/#theme_update. The most recent theme version is version 1.5.
Best Regards,HI! Tell me, how can I put social networks in the site Header?
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified assistance from our support team. Best Regards,