Discussion on Rela - Spa Massage

Discussion on Rela - Spa Massage

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95 comments found.

Support is absolutely useless, I cannot at all add pages and there is so much problems with the site, but they keep doing the back and forth game without giving any answers or getting anywhere or giving answers like saying my php needs to be updated higher but then it already is. Or they ask for logins to the site even if you have already given it. its rediculous. I have now been dealing with 5 days of useless support and still nothing.

Hello!

Thank you for contacting our team.

Our support team will try to solve your issue in the shortest terms as possible.

i did an import of all the pages, but none of the sub or service pages etc were imported.

Hey there! Hope you are doing great.

Please contact our Support Team and they will help you with your Technical issue.

Best regards, TrueThemes

Hello i bought your theme, but i want to Change menus so they drop down to the right instead of left can you tell me how to do that please i already asked 2 time in the support and you send me a link of how to create a menu this is not Professionel , it is urgent

Hello!

Thank you for your question. We received your ticked and our Support team will provide you with a solution in the shortest terms.

Hello, I am considering buying this theme I have a few questions. 1. Is this compatible with WP 6.2 (or only 6.0)? 2. Are the images in the them available for use? 3. Are all the icon sets & background included for use? 4. Is there a color picker for the theme elements in your package? Or do we need to change it at CSS level for each element? 5. Is the “demo” content available to be installed? And then we can edit it for us? Thank you.

Hello! Hope you are doing great.

1. Yes. 2. All images in the Theme can be used only on the demo version. You will need to upload your own images for your site. 3. Yes. 4. You can change the color of some parts of the theme in Elementor. 5. Yes.

If you will have any other questions just let us know.

Best regards, Andrian

I have a pre-sales question. Im not familiar with the “treatments” located under Massage experience at https://n.foxdsgn.com/rela/treatments/?cache=356 is that a part of elementor or another shortcode, etc sorry to ask i have been using wp bakery builder , just want to be sure of what I would be using….also is the booked plugin included? I didnt see a demo on the previews

Hello! Hope you are doing great.

AS epr your questions: - yes, it’s an Elementor, as the theme is build on Elementor. - all the Plugins which we mention in the desription is included in theme package.

If you will have any other quesitons just let us know.

Best regards, TrueThemes

Hello, I bought a skin for WordPress and unfortunately the skin installation process was not successful – the Aheto add-on does not generate sample pages for me and additionally changes the default styles of the skin to completely different ones. I asked for help from the support but no response :/. Can I count on help? Otherwise, I will ask for a refund, because what do I need a non-working skin. Regards. Kwiatkowski Jacek (google translate)

Hello! You have sent the request to the wrong email as we are not FoxThemes.

Here is our email – support@wpcopilot.io.

Best regards, TrueThemes

Hey, ok, so I’m sending info about the problem to the e-mail address provided. Regards

We still didn’t receive anything.

Just submit ticket here – https://themeforest.net/item/rela-spa-beauty-wordpress-theme/25174548/support

I am getting this error when importing inner pages :An error of type E_ERROR was caused in line 84 of the file /home/customer/www/DOMAIN REMOVED.live/public_html/wp-content/plugins/elementor/includes/managers/elements.php. Error message: Uncaught Error: Call to a member function get_default_args() on array in /home/customer/www/DOMAIN REMOVED/public_html/wp-content/plugins/elementor/includes/managers/elements.php:84

Hey there! Hope you are doing great.

In that case could you please Create Support Ticket and they will help you asap.

Best regards,

Hello there,

The theme looks awesome thank you. However I cannot import theme demo because your API ENDPOINT SSL certificate is no more valid.

NET::ERR_CERT_AUTHORITY_INVALID

Please can you fix this asap :-) thank you

Best regards

Hey there! Hope you are doing great.

Could you please contact our Support team directly, and they will help you to six your issue.

Best regards,

Last update from your side was 5 September 2022.

However, when downloading the newest zip folder of your theme, WordPress complained: You are uploading an older version of an active theme (V. 1.2.0 on active V. 1.2.1).

Is this correct, that the latest version is V.1.2.1? Thanks for the answer.

Hello!

Yes, it is correct. The latest version of this theme is Rela 1.2.1.

Podrian ayudarme necesito descargar la plantilla de Service Details – Style 4 y cuando la descargo sale un error en mi pagina web y si buscas la plantilla no esta diponible https://w4.foxdsgn.com/rela/salt-therapy/

Hi there! Hope you are doing great.

Could you please contact our Support Team regarding that issue?

Best regards,

Please make a beautiful Price List page with all services, I missed that in this template, it is very common in this sector.

Hello!

Thank you for your suggestion. We will take into account it.

If you have any issues, please, do not hesitate to contact us.

Have a nice day!

Hello, what is the function of Aheto plugin in website theme? Will I be able to edit the site if I don’t enable the Aheto plugin?

Hi there! Hope you are doing great.

With the Aheto plugin you can fully customize the website colors, typography, header, and footer in a few simple steps. In addition, the plugin is compatible with the popular WordPress page builder – Elementor. And also the Aheto plugin is required!

Hello, Congratulations for the template. I juste can’t edit the size of the logo on on desktob version ? Thanks for your answer

Hi there! Hope you are doing great.

It’s will be difficult to help you here, could you please contact our support directly?

Hi there, I need urgent help regarding problem with editing https://jogalica.rs/ After updating the Aheto plugin, it seems to me that the site has slowed down. Also, when I try to edit Tvoj prvi korak section on front-page I’m not allowed to, because my page moves by itself when I get to that section.

Hello there!

I would kindly ask you to contact us via support ticket for further assistance.

Best Regards!

I am interested in this plugin. Can you please suggest if it comes with any booking plugin with the calendar view?

Hello there, Please submit a support ticket and our team will be glad to assist you! Thank you!

Hi there, I have WordPress 5.8.2 but I have problem to update Aheto 1.0.9.6.9 to 1.0.9.7.0.

Hello there!

I would kindly ask you to contact us via support ticket for further assistance.

Best Regards!

OK. I send you message. Please just see this video https://easyupload.io/g02kql

I love this theme and it works perfectly (as I already wrote). :-) One question: How or where can I translate some items (in my case in german) e.g. “Read full post” or “Comments” on the blog page? I couldn’t find via Loco Translate any corresponding listings in pot files. Many thanks in advance

Hey there! Hope you are doing great.

I can recommend you to use ‘Polylang’ WP Plugin.

Best regards, Andrian

Hello! How do can I get the Shop page template? I can’t find it.

Hello there,

It would be difficult to fully assess the situation via the comments section. Can I please request you to contact our support team to check this further?

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Get Rela Spa Massage Support

Best regards,

Hi there, I have WordPress version 5.8.2 When I want to update Aheto 1.0.9.6.6 to new version 1.0.9.6.7 I get error ‘An error occurred while updating Aheto: Download failed. Not Found’ Please see picture on this URL https://ibb.co/CHSxdpY

What could be the problem?

Thank you for help!

Hey there! Hope you are doing great. Could you please try to update the Aheto now? Best regards, Andrian

Thank you Andrian. Now is OK. What was the problem? What happened? Please give me details. Thank you.

It has been fixed within latest version of Aheto.

Best regards, Andrian

Hi Team,

I requested support for two issue using – https://themeforest.net/item/rela-spa-beauty-wordpress-theme/25174548/support I haven’t heard from you back. Please check both request and do the needful.

Thanks

Hello there,

Thank you for reaching out!

Both tickets have been replied. Please check your email!

Sincerely,

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