Support is absolutely useless, I cannot at all add pages and there is so much problems with the site, but they keep doing the back and forth game without giving any answers or getting anywhere or giving answers like saying my php needs to be updated higher but then it already is. Or they ask for logins to the site even if you have already given it. its rediculous. I have now been dealing with 5 days of useless support and still nothing.
Author response
Hi there
We’re glad you chose our theme, and thank you for informing us of your issue. We’ll be happy to help you come to a resolution.
Please note that the reviews area is not meant for support. If you’re still experiencing issues, or if there’s anything else we can help with, please open a support ticket, so we can start working on it immediately.
If this doesn’t resolve your issue, feel free to request a refund, and it will be approved.
Again, we are delighted that you’ve decided to choose one of our products and are always ready to help!
Sincerely yours,
TrueThemes Team
Loving the Theme. Looks great and works well with customising.
What an amazing support! They did everything to help me with my problem and they did it very fast! The responses are always very friendly and professional and they will try to do everything to support you! Great experience so far!
Great support team. Quick and helpful responses.
Anastasia was great in helping me debug the theme which was having issues with the hosting company I was using. Great support for a great product.
Great Support from Anastasia. Thank You!
Good support service
Quick reply, very kind and they solved me all the troubles I had with the theme as I customized it.
Excellent customer support with a quick response time. Intuitive and easily costumizable theme.
Masterclass in support, response in less than 12 hours, and gave intricate directions on how to solve my issue. 10/10 would recommend!
The template is very versatile, intuitive and made with love. Easy to integrate and adapt. Added to this is the excellent support (many thanks especially to Maria). All in all absolutely perfect and therefore highly recommended! Many thanks und best regards from Germany
Fantastic Support from Maria and Team. and theme is great too with plenty of functionalities and ease of use.
There was a issue importing the remote demo data, it was resolved within 1 hour! Well done.
