104 comments found.
Your theme does not work with php 8.1 version, do you have a solution for this problem? Only white screen visible: There was a critical error on your website. Please check the inbox of your site admin email address for further instructions.
Learn more about troubleshooting WordPress.
Hello,
Our theme is compatible with PHP v8. But I think you are not using latest version of theme. Make sure you are using latest version of theme. If not than please update theme to latest version than check it and let us know.
We checked and found that you already contact us via our support system and we replied your ticket. So please check it and send us your site details via support system. So we can check your issue and guide you.
Thanks, Bhoomi
Hello Bhoomi, thanks for the advice, and in fact I did not take into account that the theme should be updated manually. Your theme works with php 8.1!
Best regards Max
Hello,
We have answered your ticket a few hours earlier. Please check it.
Thanks, Bhoomi
Hello, can you please help me with the following:
Blog articles have a standard author / date box (written by … and date) on the top left of the article. Because of this, on mobile the display is far from optimal and I am getting error notifications from Google. I would like to turn this author box / date box off or have it display ABOVE the article so that the text is wider like on pages and there is no issues with the text and display.
Please let me know how I can do this with this theme.
Hello,
There is no direct options for display it above the article. But you can remove it using Custom CSS Code. So please contact us via our official support system at https://support.thememount.com/ and send us your site URL. So we can provide proper CSS Code for it.
Thanks, Bhoomi
Hi, does the latest version supports PHP 8.0?
Hello,
Yes, Our theme supports PHP v8.0. If any issue than please contact us via our official support system at http://support.thememount.com/. So we can check it.
Thanks, Bhoomi
Hello, can you add the whatsapp icon in team member?
Hello
There is no direct options for this. But we can add it for you. So please contact us via our official support system at https://support.thememount.com/ and send us your site URL with admin details. So our team member will help you.
Thanks, Bhoomi
Updating from version 8. Client has a website with version 8 currently installed. Any advice on updating to the current version? I know it’s a big jump .. hoping to not have too many problems.
Hello
Yes, it is such a big jump, So update may break your site so I recommend you to do this on a development server. So clone your live site on a development server and than update theme on that development server so you can be sure that update will not break your site.
Also you should take one backup of your site before update. Backup is beneficial if something goes wrong.
If any issue than you can contact us via our official support site at https://support.thememount.com/. So we can check it and guide you.
Thanks, Bhoomi
Hi,
I’m having trouble changing the skin colour, it keeps on using the old orange. I changed it in theme Options Lay-out settings but nothing changes.
How can I change this?
Best regards Eve
Hello,
This should be not happen. We need to check it directly in your site. So please create a ticket on our official support system at https://support.thememount.com/ and send us your site URL with admin details. So we can check it and provide solution for it.
Thanks, Bhoomi
Can we get an update with the latest version of WP Bakery page builder as the current one has critical vulnerabilities according to Wordfence blog yesterday please.
Hello
We already update our theme with latest version of plugin. So just update theme to latest version and you will get message for plugin update. Just follow it and you can update plugin with latest version.
Thanks, Bhoomi
Hi, thanks for the template!
Question:
Is it possible to hide the ‘image viewer’ when I move over a Project with my cursor? I only want to see the visitors opening a project (to see more about that project).
Hello,
Yes that is possible. Our support team will help you on this. Please create a ticket on our official support system at https://support.thememount.com/ and send us details (you can copy paste your comments) with your page URL so our team will help you on this.
Thanks, Bob
Amazing theme… Installed and havent had any challenges on https://hpdconsult.com/
Hello,
Glad to hear like our theme and not have any challenges. 
If any query than you can contact us on our support system at: https://support.thememount.com/
Thanks, Bhoomi
Hello,
Glad to hear that you like our theme. Please provide us 5-star ratings. This will help us a lot. Here are steps:
Thanks,
Bob
Hi look like there is a bug with the shopping cart icon on mobile. The same with Apicona theme from yours. So when visit the woocommerce site on mobile the shopping cart is gone. There is no way to go to checkout or cart.
Hello,
Thanks for contacting us. Yes actually we hide all header icons as there is no space in header area for the icon. Also it depends on your logo size too. We can make it visible if you there is space. Please contact us via our official support system at https://support.thememount.com/ so our team member will guide you on this.
Thanks, Bob
Please can you tell me how to change the colors on all theme i click on defined colors and this is working fine, but custom colors not, please let me know or give me my money back.
Hello,
I checked and found that you already created ticket for this. Please reply at there.
Thanks, Bob
There is not only this, colors is sorted by css, now the problem is with contact form…
Can you make this theme working normally? just in the editor? Can you let the other people know that they need to have html knowledge?
Hello,
You should have HTML knowledge for special section and custom works and changes. We are already set all view by default so you don’t need to edit any HTML. Also for custom colors, some elements has option to select any color you want so it’s color picker instead of pre-defined color.
Also I checked and found that you are not satisfied with our theme and want to take refund. We respect your decision. Just fill this form to take refund:https://themeforest.net/refund_requests/new
Thanks,
Bob
We purchased it for the reasons you said we accept your price. But everywhere you write that it is W3C validated. In your description and in your sliders. But theme is not validated. It has 35 errors in W3C validator page.
Hello,
Yes actually it’s validated when we release our theme and also we updated code some time ago. But currently it’s not validated due to change in W3C rules and also changes in plugin code too. I will forward this to my team and we will make it compatible.
Basically our theme will be mostly compatible with W3C but some external plugins may not compatible. You can contact your via our official support system at https://support.thememount.com/ and create ticket for this so our team member will guide you for this.
Thanks, Bob
ok thank you i will contact you for the problems we will encounter
Ok thanks
Hello. Your theme is good but one of the overpriced in Envato. We want to purchase but we must be sure that you support it. Thanks
Hello
Glad to hear like our theme. Our theme price is high because we have lot’s of options and also we have dedicated support team. If you get any issue than contact us via our official support system at http://support.thememount.com/ by creating a new ticket for your query. So our team member will guide you.
Thanks, Bhoomi
Hi guys, Still waiting on support ticket, BTW great product but need a little help to setup one page design. Thanks
Hello
We already replied your support ticket but we are receive mail delivery failed message. Also we check your site and found you have not set one page section id and menu. Please refer below our documentation link for setting one page website. https://remould.thememountdemo.com/documentation/one-page-site.htmlThanks, Bhoomi
How can I translate the fields from “Porftolio List Details Line Titles” Regards.
Hello,
Please contact us via our official support system at http://support.thememount.com/ by creating a new ticket and copy paste these details so our team member will reply you.
Thanks, Bob
I have a client running version 3.7 of this theme. I want to get them updated. Will updating from 3.7 to 8 cause issues for their site? They have already autoupdated to WP 5.03. Obviously updating just the theme will not update the revolution slider or wp bakery. Can we get those pushed to us?
Hello,
This is big move and major difference between two versions. So I recommend you to clone your live site on a testing server (like testing.yoursite.com) than update theme to check if it breaks anything. Also take full backup before doing anything.
Thanks, Bob
Hi I note that you have increased the pirce of your themes to $888 ! does this mean you are no longer supporting your themes?
Hello,
Actually we have limited team member for support so we increased price to limit sales. Now we have some team members for support so we set it normal price at $99.00
Hope this helps.
Thanks, Bob
Hello thememount,
Great theme, easy to configure and use!
I just updated my theme, just wanted to ask if there is something odd with the Header Style 2, as the “Logo Area Width (pixel)*” doesn’t change anything and the logo i behind the menu after the update 
Bug or is it just me?
Cheers
Hello,
Please contact us via our support system at http://support.thememount.com/ so our team member will check it for you.
Thanks, Bob
Hi. We bought your theme some time ago, and although our support may have expired I dont believe we should have to pay to renew this when your theme has a serious bug which is causing a major malfunction. – We are having issues with the main navigation displaying on mobile devices. The menu/toggle button on a mobile does not work on clicking. We have tried to debug and found that the following theme setting is causing it.
Override Max Mega Menu Style* We need to override some of the Max mega Menu plugin’s settings to match with our theme. If you like to use the default vanilla look of Max Mega Menu than turn this option off.
By default this setting is turned on and this is when the menu on mobile devices does not work. If we turn off this setting the menu starts to work on mobile devices, but then the menu layout on desktop version becomes a mess. Please let us know a solution to this problem. You can check yourself at the website www.withingtonhill.co.uk—Try the site on mobile, and you will see the Menu button is completely dead. —Thank You
Hello,
Sorry for the trouble. We have limited staff now and most of our staff and team members are on leave. So we are sorry for this. We will try to respond you as soon as possible.
We will surely provide you support on this but you need to wait for some time. We are really sorry for this.
Thanks, ThemeMount Team
Hi demo data didnt import contact forms like live preview site could you fix please
Hello,
Thanks for contacting us. Yes we are ready to help you on this. We need your site URL and admin login details. So please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we will do demo content setup on your site.
Thanks, Bob
