49 comments found.
Hi, I submit a ticket as you told me 22 hours ago, and I havent response yet (#3188418 ). It’s almost weekend and I need to solve this issue. I would appreciate if someone could read the ticket as soon as possible.
Thanks
Hi there,
Thanks for reaching out.
You’re right and apologises for any inconveniances. The responsise time may rarely up to 24 hours depending on the tickets in the queue and the different timezone.
Please check your ticket and our team will reply you even at the weekend. We thank you for your understaning and colloboration.
Thanks
Hello, pre-buy question. It’s possible listing the shop items like a portfolio (with tags of categories), but with no shop option, changing the buttom “ADD TO CART” to, “CALL FOR MORE INFO” (for example).
Thanks & great job 
Well, the lisitng of “Products gallery” it’s just what I want. (https://ninetheme.com/themes/r-energy/products-gallery/page/2/). But one question, it’s possible show 2 or 3 products per row in mobile version? because my company have +500 items to show, and one-per-one list in mobile would infinite pages/scroll. Thanks in advance
Hi there,
First off, thank you for your interest
1 – ) Yes, you can use any of our available WooCommerce widgets to dislay your product items like a portfolio. Example: https://nimb.ws/FTEdWc and you can translate the “ADD TO CART to something else.
2 – ) Yes, you can 2 or 3 products on per column for mobile devices.
Thanks
Hi, i just bought the theme, I’m starting to work with.
1 – It’s solved. I hidden the “ADD TO CART” buttom in “Theme options”. Need to do something more to deactivate the shop? I need to use the items like a portfolio.
1.1 – Need to translate “MATERIAL”, “POWER”, “BRANDS”. It’s better to translate using the child theme, right? I cannot install the child theme in the setup wizard, it’s possible install now?
2 – Perfect.
Thanks
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
I am having problem submitting a support ticket. couldn’t verfy my purchase code! my website doesn’t show the elementor footer!
Hi there,
First off, thank you for purchasing.
Sory to hear that inconveniance. It might a cache related issue on your end. Please clear out your browser caches and give another try. If that still not help, please post a message to our support account until your issue is gone. Our team will gladly help out.
Cheers!
Hello,
I have bought your theme, could u please help to me to hide the small banner with video in the main slider?
thanks
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Loved the theme! My site was working fine until few days back. Now its only loading the loading circle and the homepage wont load.
Error Failed to load resource: the server responded with a status of 500 () DevTools failed to load source map: Could not load content for https://www.hridatsteel.com/wp-content/themes/r-energy/libs/jarallax/jarallax.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Why theme not compatible with latest version of Elementor? Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in /www/wp-content/plugins/r-energy-elementor-addons/classes/class-helpers-functions.php:328
Hello there,
We just tested it but couldn’t run into such issue on our end. Please submit a ticket on our support desk and our team will gladly look into it and help you out with your issues.
Cheers!
New Theme – Styler – Multirpurpose Modern Elementor WooCommerce Theme
Hi! I’m interested to purchase your theme but I’m wondering if it’s compatible with any LMS plugin?
Hi
No, please check LMS category.
Cheers!
Hello, i can not activate theme.. i ve done every step with your guide. but it gives error
Hello,
There is a general issue with the Envato API system, we are waiting for an update by Envato.
Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticketwell i dont like this ticket systems. every theme has his custom ticket system. i`m lost in the crm`s of theme authors. please inform me when it will be fixed.
I recommend you try it every half hour, because sometimes the system is running and stalling. We can’t have any effect on Envato api’s, if you open a ticket we can provide you with a notification from there.
Thank you for information.
Hey,
I just checked our support desk and we started to get new tickets. Can you please give another try.
If that still not working, please post a message to our support account by providing your site login credentials and we’ll gladly check it out to save your time.
Cheers!
thank you. i will inform you if it still fails
Hi
I can’t find any documentation for this theme. There is a .txt doc inside the download package which says the documantation url is https://ninetheme.com/documentation/renergy.html, but there is no any docs there.
Can you plz help me about that isuue.
Cheers
Kaan
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Thanks for reply. I dont need to support now, I just need to know where is the Documentation of this Theme?
Kaan
You’re welcome! Contact our customer support using your license and they will provide you with the assistance you need. All help with templates and documents is covered by the license and you can only get help by opening a ticket in the customer support system.
Is it possible to modify the header & footer on the mobile interface?
Hi
No, you can hire a developer to customize these parts or you can use a plugin
Cheers!
dear team, i switched my wordpress installation to another domain and now i can’t activate the theme with my item purchase code. it still says: An error occurred, please try again.
can you help please? thank you!
Hi there,
Thanks for purchasing.
Sure, please send a message with your website login credentials to our support team and we’ll gladly help you out.
Cheers!
Hi, how to change the primary menu to the custom menu from the theme options?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
hi, my homepage displays header-style-2, but other pages displayes header-style-1. i couldn’t find how to change my homepage header style.
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
The home slider causes page to load slowly because it is not optimized. Also the preloader animation is very slow
Hi,
We unfortunately do not provide customer support servive on the item comment platform. If help is needed, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
what is the latest version. I am running version 1.1.8 and envato market plugin is saying its the latest version
Hi,
Right, the current version of this theme is already 1.1.8.
Cheers!
When change the color theme, all image and background turns filtered but there is no way to turns de images clear. Can u tell how can I makes te picks clear.. custom CSS doesn´t work. Please
Hi there,
Please check your ticket id. It has been addressed.
Have a nice day!
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
How can I use custom font in header menu?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hello,
The theme documentation link: Rnergy no longer works, can you send me the docutmentation in PDF . URGENT Link not working : https://ninetheme.com/documentation/renergy.html
Thank
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello,
I cannot submit a ticket to your support because my license is expiring. I just want the documentation, please send it to me. it’s urgent
Thank
Message. : Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Hey,
Sure, you may see the docs file here: https://ninetheme.com/docs/elementor-themes-documentation/
Enjoy your weekend!
