344 comments found.
ERROR http_no_url: Could not download demo media package. Please use this direct link or contact our support staff. ...... Why this error directly
PRIVATE TICKET #3515952. Kindly sort it out for me
ERROR http_no_url: Could not download demo media package. Please use this direct link or contact our support staff. please what is this Error from First Step ????!!!!!!!
Hi,
You can open a ticket here https://thememove.ticksy.com/ then we can help you check it better.
Thank you
i Dont Have time To Open ticket Repair this error please
can you reply to my ticket please ??
Please follow the ticket to get helps.
Thank you
Will the theme be able to work with my elementor pro license and everything be editable without any restrictions on anything being able to be editable?
Yes, our theme supported to work with Elementor plugin.
You can use your plugin license normally.
Regards
The demo import is broken for both Elementor and WPBakery. See ticket #3456418
We have replied to your ticket.
Please follow it.
Thank you
Hei, i already update for 4.3.9, when I update the template, my social media buttons in the top right menu disappear. How can i fix it?
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Hello, i own 3 domains. Can i use this theme for my 3 domains? Its same company, same brand, same name, but i have different domains for services. Like 1 domain for reconstruction, 1 domain for builind and 1 doman for home services. Thank you. Milan
Hello,
Unfortunately, 1 license can be used for 1 domain only. If you want to use this theme for other domains, you need to purchase extra licenses.
Regars.
Hi there, I just updated my theme and quite a bit on the site is broken, some fonts, buttons, icons etc. Can you please suggest a fix? atmosphereaircon.com.au
Hello
Please send an email to support@thememove.com. We will help you check and guide you step by step.
Thank you
Thanks heaps, email sent 
Hi there, I sent an email with login credentials etc, a lot of the site is still broken from the update and it is live 
We don’t see your email.
Can you please send it again?
Thank you
OK resent tyvm
Hello,
I would like to inform you that I have made the purchase and have sent you an email and a ticket regarding the matter. The logo that comes with the link from your website cannot be modified to replace it with my own. I urgently need assistance to resolve this issue. Please help me as soon as possible.
Thank you.
Hi,
We’ve just replied your ticket.
Regards
Why nobody answer tickets???? PRIVATE TICKET #3359916
Hi, We have responded to your ticket. Sorry for the late reply. As we had a public holidays, there was some delay on processing your ticket. Thank you
Hello,
I have a top widget area with fa-icons and text next to the logo. When I view on a phone, the text next to the fa-icons disappear. Well, they are there if i highlight the text with my finger. How can I have the color stay black for the text when in mobile version?
Desktop version – https://www.screencast.com/t/u88nirgcBCB Mobile – https://www.screencast.com/t/H35s8uoN
Thanks
Hello
Please send an email to support@thememove.com. We will help you check and guide you step by step.
Thank you
Tried to import demo data but i get error. I made a ticket with the errors i got. It does not import everything Ticket number #3250897
Hello, our support team has responded to your ticket, please keep us updated to get the best help.
Hello
Since your support has expired, please send an email to support@thememove.com. We will help you check and guide you step by step.
Thank you
when I update revslider plugin I see to update vs-composer instead of revslider. I think it is wrong to update revslider..
Hello, since your support has expired, please send an email to support@thememove.com. Attach some screenshots of your problem in the email so we can visualize it better, and don’t forget to provide your site’s admin credentials for faster help.
Thank you 
Can you do some minor work on the site for me for a fee? Contact form on your website is not working
Hi, we can help you check and fix that issue. However, since your support has expired, you can no longer open a support ticket. To protect your personal information, please send a message to support@thememove.com. Don’t forget to provide your site’s admin credentials for faster help. We will check and help you right away. Thank you.
I tried to change the color of the contact and other info of the hexagon icons at the top but only about 75% of the icon changes color. I am using Elementor
Hello, please check our response to your other comment and follow our guide there to get the best help. Thank you!
Hi, I have purchased license, but how do I know if the licence is available? It may be that the customer has changed the theme, etc.
Hi,
Currently, the theme does not require license key to use.
You can use the theme for your site normally.
Regards
Hello, is your theme compatible with elementor pro?
Hello, Renovation is compatible with Elementor Pro. However, you will need to pay to use the pro version. Regards
Hello, I need a quick response, because your support does not respond quickly enough. I installed the theme with WPbakberry page modifier, except I want to use elementor.
Your support told me to install the elementor file so I installed the files for elementor, except that the site gives me an error message telling me that I must use “wordpress reset” and reinstall the theme with elementor …
Knowing that I have already installed the theme and used the theme activation keys, if I delete the theme can I reuse it with the element version or do I have to buy the same theme again??
Hello
Don’t worry about that.
You can delete the theme and install the Elementor version of the theme normally.
After installing new Elementor version, you should import demo data again to get the demo pages of elementor.
You can not edit the demo page of WP Bakery via Elementor.
Regards
Hello, I can’t modify my theme with elementor, when I open a page with elementor there is text in HTML why?
Please open a support request or you can mention this problem in the ticket you have created, we will check and help you.
Hello, thank you for your answer, I created a ticket to summarize the problem for you. I’m waiting for your feedback.
We will check and reply to your ticket soon.
Regards
Thank you
Hello, I have a problem with my theme, I can’t import the demo… at the beginning the demo loads then the screen went white. why?
Hello, please check the ticket you have created, we will help you check and solve the problem. Regards.
Demo installation is not working. Please help.
Hello
Please open a support request here https://thememove.ticksy.com/ then we will guide you check and fix the problem.
Regards
