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I have a pre sale question. I love this template especially how you can filter by clicking on the animal breed to show only matches to that breed.

Is is possible to also filter by tag so you could for example only show Large dogs – Or select multiple tags to filter by Large and House Trained etc.

Thank you and great work


Unfortunately you can’t do that. It’s something I’ve explored but implementing that in WordPress is no easy task. Honestly, it’s a can of worms I don’t want to open yet ;)

hi, a presales question i didn’t find the answer to yet: what are the options of categorizing/sorting the pet collection? if you have eg a hundred adoptable animals, could i categorize and or sort them e.g. according age, or gender, or status, or a combination? thank you!

right, but i guess i could change it in the language settings? anyway, i bought your template. works fine for now, except that when i click the featured pets, the url doesn’t seem to exist. do you know what’s going on? (

i’ll ask my question in the support forum, i see you want i there

Featured pets look fine to me!

But yes, let’s move over to the support forum.

I have a quick presales question: Is it possible to add a donation button to the posting of a specific dog if we load it manually (instead of petfinder integrtion)? We will have some dogs in our program that will need ‘sponsored’ for long term care. Thank you!


There’s nothing for donations actually built into the theme. So adding a link or a button into the post would be just that. You’d insert the link (or button) right into the editor.

I do have button styles in the theme, so you could put this right in the editor:

<a class="button" href="#">Donate</a>

Obviously, the href would need to link to wherever you take donations.

This looks great! Is it possible to try before buying? I’d like to use Rescue for an Animal Refuge in Auckland, New Zealand, and would like to set up a demo for them to see if it meets their needs.

Understood, thanks. Pity. Can you point me at any live sites that are using your Rescue theme? I’d like to see what other people have done with it.

Thanks, that’s great.

Hello. Are the demo files included in theme files?

Yes they are!


I have a couple of pre-sales questions.:

1. One of which I believe I found the answer to. I did a search in the comments and saw that if the Petfiner sync is active and if I then edit the animal’s post, that it locks the post and prevents that particular animal from syncing with petfinder, correct?

2. If I have Petfiner sync on, can I also add animals in manually as well?


Hi there,

1) Yes, that is correct. If you manually add an animal to your site it will not sync with Petfinder. Likewise, if you edit an animal’s post, it will not sync with Petfinder. This is a failsafe to make sure pets created in Rescue that do not exist in Petfinder will not delete when the cron (sync) is run.

2) Yes, you can manually add animals even if your syncing with Petfinder. Those posts just will not sync with Petfinder.

Hope this helps!


Great! Will be purchasing soon!

Is there a tutorial to build out this theme? I purchased it but am not a developer and while I can do a great deal (and have), this theme seems to NOT be very intuitive. The shelter I’m doing this for doesn’t have the funds for a developer, so I’m doing pro bono.

If you follow the help file step by step it’ll walk you through set up. If you need additional help we’re happy to do so. Open a ticket at and we’ll help you over there.


ethruc Purchased

I cannot find the documentation to set up this theme. There are other docs for other themes but not this one. Share the link?

Hi there,

The help file is located in the folder you downloaded from ThemeForest. It should be called “Help File”. Please let me know if you are unable to locate that file.


Bryan – DC Staff

Pre sale question – can you choose what pages show the sidebar?

Hi there,

There is a full width page template included with the theme. However, it cannot be used on every type of page. For example, the All Pets page (and subsquent sub pages) use their own template which includes a sidebar. However, depending on what you’d like to do, we can help you out in the forum if you have questions about a particular template or making adjustments.

Hope this helps!


Bryan – DC Staff

Hello. Do you have a detailed documentation? Is the one inside “Help File” index.html? I am trying to set the frontapage but I cannot find any details on how to add the frontapage banner, pets of the month, etc. Also where are the sample files? I ws unable to locate them.

Hello! Sorry for the delay.

Yes, the help file is Help File/index.html. The sample files is the rescue.xml in your download folder. You can upload that in your dashboard under Tools > Import.

Please open a ticket in at if you have any other issues.

The site I’m having issues with – logo disappeared, menu drop downs not working and the slides won’t load. This happened after I updated to the latest version of wordpress and the theme

Ah, actually I think I see it. It looks like your gallery plugin is broken :) Disable that and THAT should fix things.

That did fix it, and they’ve literally just rolled out another update. review has been updated as well

Great. Glad to hear it! And thanks for the updated review.

And just for reference, this is exactly why there’s paid support. I know it sucks to pay for, but I just took time out of my day to help you fix a problem that wasn’t caused by our product. I hope that’s understandable.

Let us know if you need anything else.

hi, i have a presales question,

can customer register to post their pets on this theme? As i am making a website to let others to register and post their dog to be adopt on my website.

Hi there,

No, there isn’t anything like that built into the theme. You have 2 options for adding pets to Rescue: linking with an existing Petfinder account or manually adding the animals to the site as an admin user.

Please let me know if you have any other questions.


Bryan – DC Staff

Pre Sale question – Will this theme work for Wordpress 4.7 and continuously for newer versions? :)

Oh ok, I might have to buy the theme to know if it’s the right one for the shelter I’m helping out. I just don’t want them to spend more money than absolutely neccessary.

The dog pages, if they’re separated it sounds really good! But will the main category “Dogs” be visible in the menu?

I’ve tried to find a way to list excerpts to for example co workers so that they will have their own pages, Co worker 1, Co worker 2 and so on. But instead of linking every co workers page I want one page to have all excerpts and an image will for a catergory of co workers. I’ve seen this has been made for blog posts but I can’t find a way to do this for pages. It looks like the dog pages is coded this way so that’s why I’m asking :)

Thanks again in advance!

And one more question:

If we would have to change theme in the future would all the dog pages work with another theme?

Just last year they had 800+ dog pages so I need to be sure it’s a long time solution.

Hey there,

Yes, you can set whatever items you want in the menu. “Dogs” is also a taxonomy so it’s just a matter of adding it to your navigation menus on the Appearance > Menus screen.

For the co-workers pages, is there a reason you wouldn’t want to just create a post for each co-worker and use a specific category like “Staff”? That way, you can add the link to the Staff category in your menu and, when clicked, you’ll see all of the posts associated with that category. Another option would be to create an entire new custom post type of “Staff” but that would require some additional development and/or the use or assistance of a plugin.

As far as another theme is concerned, the pet (dog) posts would not carry over to another theme. That is a custom post type built into the Rescue theme.

Please let me know if you have any other questions.


Bryan – DC Staff


yvetteu Purchased

Does the theme support breadcrumbs? If not, how hard would it be to add? I am a designer with strong HTML/CSS skills, and have worked some with modifying PHP.

Hi there,

There are no breadcrumbs built into the theme but there are many WP plugins available that can add breadcrumbs. Please let me know if you have any other questions.


Bryan – DC Staff

Hi, Can i change the theme background? do i have the option int he Admin. Thank you

Hi there,

You’d have to change the background by adjusting the CSS. There’s no option to do that in the admin or theme options.

Let me know if you have any other questions.


Bryan – DC Staff

Yes I have setup my petfinder account and have the API and shelter keys in… I run the sync and it shows the pets are syncing but they are not showing up anywhere…