812 comments found.
Hello, I need help to solve some problems that I have had with my resident theme, how can I contact support?How can I send you a photo with my problem?
I have problems translating my site, I followed all the steps with loco traslate and still the sliders are not translated, it has still been difficult for me to use it, is there any way you can help me?
Hi,
I have replied to you via email. Please check.
Best regards!
please i need a refund. the theme is difficult to customize. pls how do i go about the refund
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue.
Best regards!
refund has been approved. please i want the funds reversed back to my card or my account. thanks
Hi,
Yes, I know, I have approved the refund and Envato is doing the money being reversed to your card. So any question that you have regarding this part, please contact the marketplace.
Best regards!
how do i contact the market place
Here is more info about the refund process, as I read it may take 3 to 5 business days for the money to be reversed: https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-
Hi,
I am writing to you regarding the theme that I bought and installed on my WP, the theme does not load. The message i get is:
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi,
Please make sure when install the theme, first unpack the package received from themeforest, that is not the theme you need to install. After unzip-ing the package, you’ll find inside a folder called theme and in it a zip file > that is the theme file.
Best regards!
hi, i did as you said but it’s the same again.
the demo didn’t load, neither did all the pages
Hi,
Please follow the documentation here: https://pixelprime.co/themes/resideo-wp/documentation/
Best regards!
i want to buy this theme but Please is it possible to use the Nigeria Naira currency. if it does not support can the Nigerian naira currency be added if i buy the theme. Secondly i see a lot of complains about demo import. Is the demo file in the package and can it be easily installed. Thirdly, Is this an elementor theme otherwise pls what drag and drop page editor does the theme use
Hi,
1. Regarding the currency, if you’re planning to use the membership or pay per listing payment system, it uses PayPal, here is the list of currencies supported by PayPal: https://developer.paypal.com/docs/reports/reference/paypal-supported-currencies/
2. There is no issue with demo import if the server has the WordPress recommended PHP configuration.
3. The theme has support for Elementor.
Best regards!
I want to list properties in Nigerian naira. So that users can see the prices for properties in Nigerian naira. So if naira isn’t on the theme, can support add it if I decide to buy the theme
Secondly, what plugin is used to customize pages? Is it elementor?
Hi,
1. You can use any currency that you want for the listing prices, no problem.
3. Yes, you can use Elementor and default Gutenberg Wordpress editor.
Best regards!
Hi Pixel Prime Team,
We are using this template now on our webpage, and as stated on the license Advertisement here this template should be getting regular updates, but the last update was on July 18th, 2022.
We are running into PHP issues due to the lack of updating. Is there anything we can do to push this update forward? We are even open to financial consideration for this, as our other options is changing our template, and losing all of our property uploads we’ve made over time manually.
Please let us know! Thank you.
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
Best regards!
Hello, I have a question. There are certain elements/Pages that I want that are in other demos than the one I selected. Is there any way to import the pages from the other demos?
Hi,
Importing multiple xml demos will create duplicated content, you could do that, but you’ll need to manually delete the content that you don’t need afterwards.
Best regards!
Yes, that would be fine with me. Actually, before I came here to write on themeforest, I had already imported demo 2 and had gone to the settings of your plugin and imported the settings. But then when I tried to import demo 2, I didn’t see the pages of that template, for example. Not even duplicates.
So, you did use the WP Import, right?
Yes, I did use the wordpress import tool.
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
Best regards!
Hi i want to know how can i download demo data and if there is no demo data i am requesting a refund please
Thanks
Hi,
Yes, there is demo data inside the package you download from ThemeForest. Inside the received package there is a folder called Demos that contains several XML demo content files that can help you getting started. More about how to import demo file and setup your website here: https://pixelprime.co/themes/resideo-wp/documentation/#import-demo
Best regards!
Hi, I have few questions: 1. I am missing the user icon in upper right corner. How can I return it or upload new? 2. Can I make the logo in header bigger?
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
Best regards!
Hi, the theme is working very well, there is just one detail: when adding a price label (e.g. per month) https://ibb.co/qk3snVs , it doesn’t show on the published property page https://ibb.co/RSWgxX1 . Is there a way to fix that? Any comment on this, will be appreciated. Thanks!
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
Best regards!
Thank you for your helpful explanation regarding how that feature works. Best regards!
Unable to upload media file when uploading demo file.
Hi,
Check the Recommended PHP Configuration Limits FIRST for import to go through:max_execution_time 600 memory_limit 128M post_max_size 48M upload_max_filesize 48M
Best regards!
I’m trying to install demo 1 but I can’t. How can I do?
Hi,
Please check the email reply I sent.
Best regards!
Replied, I’m waiting for you
Hi, I got your email. I will take a look and let you know as soon as possible. Thanks!
Hi, Can we translate this theme to multi currency ? for property prices ?
Hi,
The theme doesn’t accept multiple currencies.
Best regards!
Hi, when I translated the theme and plugin and the search stoped working.
Hi,
Which method did you use for translation?
Best regards!
I used Loco translate with API from DeepL
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
Best regards!
Does this template integrate with any mls api feed to auto post the listings for multiple realtors?
presale question; on the half map template – am I able to add a footer to the half map template? using elementor header and footer;
I want to know if this is achievable on the half map pages – to add a footer template under the half map
Hi im still looking for an answer; this is a presale question
Hi,
Are you referring to the search results page or the single property page?
Best regards!
No I’m talking about the half map page, under the half map – I want to add my own footer with elementor
But half map template is used for search results page and also for single property page. Which one are you referring?
Very bad support 5 days they not replying anything
Hi,
I have tried the credentials you sent, but they don’t work. Please check and provide the correct credentials.
Best regards!
Thank You I again send you login please check
Please see my email reply
I increase size but again not import demo
Please check again, I see that the import worked.
Hello, The property map and widgets in Elementor are not populating. Can you please assist?
Hi,
Which page are you trying to edit with Elementor?
Best regards!
Hi
I am really interested in purchasing this theme, – “Resideo – Real Estate WordPress Theme”. Is it updated to support WP V6.1 and will it continue to be updated in the future?
Kind Regards Rory
Hello, when publishing a property trough the front-end property submission, the property remains as “pending for approval”, how to approve it or publish it directly (without accessing the WP dashboard)? I’d appreciate your help with this issue.
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
Best regards!
Hi the demo importing isn’t Working
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
Best regards!
