65 comments found.
Im sorry mobile menu is not working
Hi,
Could you please open a ticket at http://www.codespotsupport.com/others/ our Customer support staff will help you check and fix it soon. Thank you very much.
Regards,
add tickets waiting for it.. but its seems like support is too low
Hi,
Could you please give me the ticket ID, i will check it.
I have just checked the support system and saw the support staff have replied all ticket on day (business time 8:00 AM to 5:30PM GMT+8).
Thank you very much.
Regards,
7065374132
Oh, Im really angry now
Hi,
I have checked this ticket and the customer support have replied your question after receive it in our business (8:00am to 5:30pm GMT+7). You can check the timeline at http://i.imgur.com/9r6kz4A.png . Your feedback come to our system not in our working time, such as 8:55 pm or 9:02 pm and it’s hard for us to support in this time! Please help us check it again. Thank you very much.
Regards,
Is the problem solved now ? I’m about to purchase it !
Hi huligancho,
Could you please tell us which problem are you mentioning, we will check and answer it. Thank you very much.
Regards,
Hi, I was talking about the issue ruwanrcv pointed, mobile menu . Is it OK now ?
Hi,
We have fixed this issue in ruwanrcv site a week ago. You can contact with him about this. Thank you very much.
Regards,
HI, I like your theme except image dimension & color swatches in filter section. Please let me know is it possible to increase the image size in product details page specially height and adding color swatches in filtration in collection page. Eagerly waiting for reply.
Dear,
Thanks for contacting us. 1. It can increase the image size in Detail page. 2. It’s possible to have the filter color swatches in Collection page.
Regards,
HI, Nice to hear that it supports. Please let me know whether i have to pay additional charges for that?
Dear,
Please open a ticket at http://www.codespotsupport.com/others/ and ask the Customer support staff, they will help you answer all questions. Thank you very much.
Regards,
Theme cannot be previewed because it’s missing one of these required files I am facing this issue on checkout page
Dear,
1. Could you please explain more about “it’s missing one of these required files”, if it can, please give us the screenshot of this.
2. The checkout page was controlled by Shopify, not our theme. You can see the url changed to https://checkout.shopify.com not your url site. So, if you take any error in this page, that meant this is Shopify error, not our theme error.
Please check it again. Thank you very much.
Regards,
Hi It is showing that a Theme file is missing
Theme cannot be previewed because it’s missing one of these required files: layout/theme.liquid, templates/index.liquid, templates/collection.liquid, templates/product.liquid, templates/page.liquid, templates/cart.liquid, templates/blog.liquid, config/settings_schema.json
web address is: https://infantkeep.com/
Still waiting.
Dear,
After download our theme from here, you need extract/unzip this file first. Because it’s all-in-one package. Then, upload theme package into your site.
Regards,
Can the link in the slideshow apply to an entire image?
Please help us open a conversation at https://shopifysupport.kayako.com/ the Customer support staff can help you more. Because your question related to coding 
Thank you very much.
