Reviews for Responsive Supermarket Online Theme - Oswad

Reviews for Responsive Supermarket Online Theme - Oswad

4.49 (215 ratings) 4.49 stars
Cart 2,448 sales
Well Documented

215 Reviews

for Customer Support

very very very poor support.
we purchased the customer support as well.
very very very very poor.
I want the refund

for Documentation Quality

i am searching demo site it's not uploaded

Author response

Hello,

Thanks for your feedback, please start new conversation here https://wpdance.kayako.com/ and let us know about the demo that you cannot import, we will check and help your site works the same with the demo site.

Best Regards,

This theme is not as advertised regarding the demo data.

The demos featured for the OSWAD demo import data do not work, and it appears to be a problem dating back years according to the customer comments.

1. There was the issue of "Import Failed" each time I attempted the import.

2. I contacted support and they ultimately got back to me and said they were able to successfully import the demo data and that I should reload.

3. I cleared the cache and reloaded my site in my browser, and my site came up with dozens of missing images and spinning loading icons that never resolved.

4. Just in case I misinterpreted their instructions I attempted to re-import the demo and received the "Demo Failed" message again.

Clearly this theme has many bugs of which have been unresolved for years.

I've requested a refund.

Author response

Hello,

I have installed this theme the same with the demo for your site, because we use the sample-data.xml therefore we added the image sample for your site. You can change those images by your images.

If you want to install the full package the same with the demo site, we will give you the full package, I don't know what version do you want to install. because our customers use their images therefore I use the sample file.

I gave you the link to download the full package and guide you how to install the full package via your conversation. Please check again.

Best Regards,

for Customer Support

The theme was good with a very good response from the support team.

for Customer Support

The Customer support is fast and effective.. So much.

for Customer Support

I was happy to install demo myself but these guys just offered their support and I can't be thankful enough how fast they were! Thank you.

for Customizability

Please share child theme as it is not added in the code
please send us child theme
I have purchased the theme

Author response

Hello,

we attached the child theme on the main package of this theme, you can login to themeforest and download all files and documentation, after extact the zip file, you will see the child theme as the image at here http://prntscr.com/rhj1pt

Please check and rate for us again, let us know if you need any help, we are always here to assist you.

Thank You & Best Regads,

for Customer Support

Très bon thème et support très réactif et sympathique ! :)

for Customer Support

We extend our support but I have been waiting for over a month now for help. I am very disappointed with the service. Also the theme is full of bugs. Worst communication on Themeforest.

Author response

Hello,

Thank for your feedback but your problem is not related to us theme, you use an 3rd part plugin and you get this bug.

Our theme is still working normally.

Thank You & Best Regards,

for Customer Support

Although the previous version was full of bugs they managed to solve them with a new update.
I believe they could have answered all my questions in the support ticket about those bugs in order not to trying to solve them by myself.

for Customer Support

They were the best support of guys, solving my problems quickly and correctly.
Solving problems requires some patience, and you need to have some basic knowledge.
Beyond that, no one can really help you.

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