tvlgiao supports this item


160 comments found.

Hallo, i install theme but i can’t install theme plugin…(URL doesn’t found) why?


thanks for your feedback,

Please give us link to your site + admin account via we will check and help you.


PhamThi Xuyen(skype: xuyenkm07)

how do you remove the rotating product thumbnails function?

Hi DanielDevlin,

Please give us link to your site and screenshot for the rotating product thumbnails that you want to remove then i can check and help you.

You can give me url of your site at here or you can give me via my email:


How can i make a mega menu? does exist an user manual?


When do you plan to release an update WineStoreTheme to stick to Woocommerce which is now running 2.6.3 version?


Hi qwebbeheer,

thanks for contacting us,

we will update the latest package to themeforest on this week. please wait for us.

Regards, Pham Thi Xuyen skype: xuyenkm07

Can this theme be customized in 100% from the Admin Dashboard? Or it has limited Admin Privileges and Modules only available to the creators?

Hi lmanzanillo ,

Thanks for interesting our themes,

yes, when you buy this theme you can get all source code and plugin the same with demo site. about customized in 100% from the Admin Dashboard – I don’t know about 100% that you said but i can say that – this theme support Theme Option, you can custom layout, color, font, megamenu … in admin of this theme.

Regards, Pham Thi Xuyen

This question is directly referring to the ability of finding on the Back-End all the features and modules of your Front-End Web Theme. Some developers on this site are selling different e-commerce themes with front-end design features not supported on the back-end or even present on the product download. This is the essence of my question.

Hi lmanzanillo,

Don’t worry for about that, you can get all source code + data and plugins the same with demo site. you can config shortcode and other options in admin of this theme easily.


Hi, we are trying to create a child theme based on this theme, but it completely destroys the site’s layout. Are child themes supported? In addition, your theme uses @imports in the styles, which are no longer recommended. Are you considering updating this and creating a wp4.6 compatible theme?

In addition, I suggest you run your stylesheet.css through a preprocessor because it has a few syntax errors in it.

Also, the feedburner widget should use https for the form post target and popup.

Hello, two questions:

1) when a page is loading, you can see the font changing: before is somenthing like “times new romans” and 2 seconds later it change in the font than i choose. How is possible to fix it?

2) if you try to click on a page from menu, the title and the background of this page in the menu become black. How is possible to fix it?

Thank you

i have another problem: up-sells and cross-sell products doesn’t work.

Has anyone successfully installed this theme? Please, anyone, let me know, I can’t get the author to provide meaningful Support.


Did you open ticket support? if yes, please note for me your ticket id. if no, please give me information about your site via my email I will check and help you. or you can contact with me via skype: xuyenkm07


Hi tvlgiao, yes, I do have an open ticket, and I had received three different solutions to the same issue without successful conclusion. I will appreciated a lot if you get involved on this.

I supported you via skype. regards,

Hey, I have currently an unsolved Issue with the ticket number #1113130664 The last contact I had with your assistant was on the 31st of August, which is very unusual. Could you please find out what the problem is?


Thanks for your feedback, I will notify to support team, they will check and help you asap.


Hey Guys, I have an open ticket (#1113130664) but I am not getting an answer. Again! Are there any problems? Normally you respond within 24 hrs. but this time it is taking a lot of time. Can you tell me, why with your theme WooCommerce translations are not possible to install? I need to run the German WooCommerce, but some Sections are not translated, like for example ‘add to cart’ , ‘Checkout’ also several other sections on the product page and in the checkout section. I need help on that one! Would be nice if you could help me solve this problem. Is there a seperate language file you use for your theme??? Also the Stock Quantities are displayed wrong. If there are 4 products available it shows to me as 4.0000000 . Why is that?

Hope to get some help …

best regards,


Hey there, i wanted to ask, if it is possible to get a refund for this theme. I was using it quite a while, but bugs kept piling up and your support theme did not provide me with any useful help. Sadly I am not satisified at all with this theme. I hope we can arrange some way to manage a refund.

best regards,


Hi I was going through the document, I didn’t find any place to change the number of products per row on the shop page. And other than the shop page, if I want to show add to cart button on the products is possible?

Thanks for the support


gosrl Purchased

Hello, I’m trying to connect my store using Vineyard theme with Mailchimp.

I’m trying to connect the store with mailchimp, in order to enable dynamic product reccomendation. Mailchimp is sourcing the following image for each product:

Which you can see in real size here:

So it’s a 940×918 pixel image. The question is: where do the template set the size of that image? I need to have a non-cropped thumb.

Thank you Antonio

Dear sir,

Thanks for contacting us,

We so sorry for you that, this is code default of woocommerce, the system will auto resize the image on admin thumnail. but it is not afect to image of your product, you can view this product in front end. the image still shows normal.


Hello, I have a problem, my mega menu does not display well according to the size of the internet window! What can I do ? thank you very much !

Hello, I want to have the last update of the theme, but I can’t find it … Were I can find this please ? it’s urgent…

Dear sir,

You can login to themeforest to download the latest version of this theme. if you still cannot download it you can give me your purchase code via my email I will check and give you link to download again,


Where can I insert the contact map? It now says ‘Oops’ can’t find Google Maps. I’ve used the contact template, but can’t find where to insert the code.

Dear sir/ Madam,

Thanks for contacting us,

Please give me your purchase code and url + admin account via my email, I will check and help you.

Best Regards, Xuyen Pham

How do I disable the image flip?


We have purchased your Theme and try to install but it gives error and also try to import data but that also gives Failed message.

What is the issue in that?

Also we are not found Revolution Slider demo data with theme so from where we download slider data?

If you want then we will provide you fresh Wordpress setup …. Please provide your contact detail on to us.

You can us on following email:

1) 2)


Ok, We will check and reply for you asap. Regards,


My website url:

When i active wd short code plugin that time whole website not working.

i will mail you my admin panel detail.

So please help me asap.

Ok, we will check and reply for you asap on today.


Hi, A quick presale question, does this theme is supports the last WP and WooCommerce versions ? Thanks

Dear sir,

Thanks for interesting our themes,

yes, this theme is compatiable with latest wordpress and latest plugins as woocomerce…

if you still haven’t any questions you can contact with us via my email we will check and help you.


This theme appears to not import properly on the latest version of wordpress. It says “Are you sure you want to do this?” and then forces me to click “Please try again”

Dear sir,

Thanks for contacting us,

Please give us informations about your site via my email I will check and help your site can work well