71 comments found.
How to remove watermarks on images? WPBakery isn’t getting activated and I tried to import by creating wpbakery account but it says to purchase a license
Hello,
Thank you for contacting us!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/
Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately. To update it to the latest version, please use ThemeRex Updater directly in the Dashboard – http://revirta.ancorathemes.com/doc/#getting_started_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi there, We have problem WPBakery Page Builder it’s not activated or asking for keys. Due to that not able Edit any pages with WPBakery Page Builder. Contacted via support ticket they are saying contact Hosting provider. I did not understand this, why we need to contact hosting provider.
Can any one help us.
Thanks in advance.
Hello,
Thank you for getting in touch with us!
As per your ticket, WPBakery page builder works properly now. In case you still have any difficulties, please reply in your support ticket at https://support.themerex.net/ticket/76071
Regards.
Thanks for the reply. It’s working but it’s work around. Please provider proper solution quickly.
I updated theme and now the banner has gone wrong: https://prnt.sc/5AF8A826UuQ0
1. Banner no longer integrates with the menu, previously the menu was over the slider image.
2. Half the screen has white space to the right of the banner, however, sometimes if the user zooms in and out then the banner expands to full screen.
3. Shows social icons on the left of the banner, how do I remove or edit links because they link to your theme website?
4. White line down the middle of the banner
5. The website logo was removed from the menu, I tried to re added it but broke the website and it said “critical error”. I have now removed the logo and the site works but I want to use that logo in the menu like before
Note: Revolution banner and page builder is as per the new update theme files. PHP and WP have also been updated to try and find a fix, however, it didn’t help
As the theme was working before the update, I really hope you can help here or via email
After a full full day/night trying different things, I now need your help as this update has really caused website problems as noted above.
Thanks and hope for your support.
Hello,
Thank you for getting in touch with us!
As the Themeforest comments section is meant only for presale and general questions, we are not able to provide detailed support here. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
This is not a pre-sale question. See my tag “bellisi PURCHASED”
As mentioned, please support me as the “update” not a new install broke my existing banner structure.
Thanks
Since your support expired the only way to submit a ticket is to renew your support or create a ticket using Presales Question option at https://themerex.net/support/
Regards.
I just purchased Revirta. How do I make my wordpress look like the demo theme?
Hello,
Thank you for choosing our theme!
The process of theme installation is pretty easy and straightforward. Besides, our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo. Just follow the steps from the guide – http://revirta.ancorathemes.com/doc/#getting_started_theme_installation
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
I tried to change your theme color to blue. I changed all the color in theme option to blue but the color under menu is still green. How can I change that small underline to blue?
Hello,
Thank you for getting in touch with us!
Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/62536
Regards.
Does this come with a client login panel?
Hello,
Thank you for your interest in our theme!
To have a client login panel implemented additional customization is required. Our Custom studio can create it for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
The WPBakery will not allow me to update, there is an error and I cannot edit the pages since WPBakery will not update, please fix this
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please check it. If the issue persists, could you please provide your website details at https://support.themerex.net/ticket/54306 ? Our Tech Support team will assist you as soon as possible. Thank you!
Regards.
How I update de WPBakey Page Builder? I need buy a license?
Hello,
Thank you for contacting us!
Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately.
You can update all bundled plugins using Themerex Updater plugin included in the package. Please review the detailed instructions: http://revirta.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
I am trying to submit a ticket but getting my purchase code isnt going through. My question is how do you remove the social media links at the homepage slider?
Hello,
Thank you for choosing our theme!
Please edit Global Layers of the slider – https://prnt.sc/131q0pz and https://prnt.sc/131qn2r
For further questions, please provide the details at https://support.themerex.net/ticket/41364
Regards.
This theme does not support Woocommerce. Don’t waste your time.
Hello,
Thank you for contacting us!
WooCommerce plugin is not integrated in the theme by default. You may install the plugin, however you may need to create additional stylesheet for shop/product pages. If there is a need our Customization studio can create them for plugin full compliance. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hi, WP page editor doesn’t work after installing your theme. None of the edit functions work, I get blank popups and blank page edit screen.
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://revirta.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hey admin My question simple and that is which translating widgets i should use for show on page countries flags and do translate for other languages?
Hello, I think I have the same problem of Robcordovez3 user. The website is cxsolution.it. Since last month I can’t change the pages anymore. When I go to pages I only see a long code. How can I fix this? I submitted a request in the “Pre-sales Question”. Thank you
So I used this theme for a while now and i am very happy with it. Only since last week I can’t change the pages anymore. When I go to pages I only see a long code. And above it says: classic. Please help me, how can I change this? I really need to update the site but i cant right now.
Thanks in advance!
Hello,
WPBakery Page builder, Ess. Grid and Slider revolution plugins should be updated to latest version for full compatibility with WordPress 5.5.
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team provide you with latest versions.
This doesn’t require support renewal.
Thank you in advance.Hi there, im having a similar problem as I did last time, however this time it is with slider revolution. It needs an update and when i go into WP bakery plugin the areas where the slider is used do not appear. Can you please help. Regards
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://revirta.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Hey Guys I am trying to log a ticket on your site, and it says the purchase code is not Valid??? I bought this last month and I had already spoken to KIRA in our last ticket last week. Can you help me out with this?
Hi if I purchase this premuim theme, can I install this theme kit without purchasing elemento pro ‘Revirta – Virtual Assistant Business Template Kit’, and install the them with this premuim theme, as that is the theme i require? Please, advise asap>
Hello,
This theme’s demo data was built using WPBakery Page Builder. http://revirta.ancorathemes.com/doc/#getting_started_plugins_installationSo can’t be used with Elementor page builder and Revirta – Virtual Assistant Business Template Kit.
Thank you for understanding.I love the Revirta theme! I am finding it difficult to replace the woman sitting on the main header and the phone number. I also want to change the green backings, but cannot find a way to do so.
Hello,
Thank you for contacting us!
You can replace image in static layer of your slider.
Here are screenshots:
https://www.screencast.com/t/1ibWRIwpqFI https://prnt.sc/rdo56bPhone number can be changed in your header layout: http://revirta.ancorathemes.com/doc/#layouts_settings_header
Please submit a ticket at https://themerex.net/support/ – our Support team assist you with backgrounds question.
Thank you in advance.Hi, I am interested in purchasing the Revirta | Personal Virtual Assistant & Secretary WordPress Theme. The currency on the demo is displayed in US$. Can the currency be changed to another currency. I am in South Africa and need to display the currency as ZAR. Thank you
Hello,
We appreciate your interest in our theme!
Prices in theme are implemented via Price blocks shortcode. Where you can manually specify any symbol for currency.
By default there is no payment option in theme, but you may easily create PayPal payment button and add to your website using HMTL widget.
Thank youIn the mobile version the logo and menu options appear in the middle of the page on the header section for mobile, how can we change the logo to appear at the left side?
Hello,
Thank you for contacting us!
You may create alternative header for your mobile version, where there will be 2 column row layout with logo on the left side.
This can be implemented using Layouts feature.
Please submit a ticket at https://ancorathemes.ticksy.com – our Support team explain how to implement this in more details.
Thank you.Hello,
How do I change the links from the footer social networks? I can add new one from the editor but I can’t write the URL.
Hello,
You can change social URLs in Appearance> ThemeREX Addons> Socials
Or if you’re using Footer layout custom style, you can add Socials shortcode and specify icons and links directly: https://prnt.sc/pkibd8 https://revirta.ancorathemes.com/doc/#layouts_settings_footerBest regards
