1080 comments found.
Hello, I’m having trouble importing Multi Category Store 2.
the error message is: [ERROR] Failed to import “m-3” (Media)
Menus, footers, etc. do not load.
Dear Sir,
Our team supported you in your ticket.
You can check it now.
if you need further assistance, you can update your ticket.
Thanks!
This comment is currently being reviewed.
Okey. Thank you.
Hello,
Does the current Revo theme version 4.0.13 is compatible to wordpress current update i.e. 5.91 ?
please reply.
Dear Sir,
Our Revo theme is compatible with WordPress version 5.9.1
If you need further assistance, you can submit a ticket on our System: https://support.wpthemego.com
Our team will help you.
Thanks!
Thanks for the update.
Hello,
Does the current version of Revo theme is compatible with latest version of wordpress i.e. 5.9.3?
Have you cross checked it yet?!
Dear Sir,
The theme latest version is compatible with WordPress latest version.
You can update your site yourself.
We will release the updated version soon.
Thanks!
ok Thanks for the reply.
Hello,
Hello,
Can we help you?
Please provide us with more details about your request.
Thanks!
Is it possible to make a multi vendor booking service with that theme ?
Dear Sir,
We’re sorry that this theme doesn’t support your requirements now.
Thanks!
Hi I have a question. demo versions of themes are very slow to load. After purchase and installation everything will come back to normal or do I need to further optimize the site? I would be happy to hear from people who use this theme
Dear Sir,
Our demo server includes all of our demo site and data, so it’s quite heavy and slow.
When you use this theme on a single site, it is not as slow as our demo.
But please notice that our theme includes many feature blocks on the homepage so it’s a little slower than a simple theme. You need to remove anything which you don’t use to optimize it.
We also provide you with the Rocket Pro plugin, one of the best optimizing plugins, to improve your site optimisation.
If you have any questions, do not hesitate to contact us.
Thanks!
Hi in your sw_core version 1.7.11 you forgot to add a function sw_head_cleanup I There is a call to a function sw_head_cleanup in sw_core.php line 72 but there is no function by the name: ’ sw_head_cleanup’. I opened a ticket in your support system. Here is the error in the server: call_user_func_array() expects parameter 1 to be a valid callback, function ‘sw_head_cleanup’ not found or invalid function name
Dear Sir,
Thank you for your comment!
We have released an updated version for resolving this issue.
Please update your theme to the latest version.
If you get any problems using our theme, do not hesitate to contact us.
Thanks!
Is Revo usable without any page builder?
Dear Sir,
Our theme is built by page builder, so you can not use this theme without a page builder.
Thanks!
Hello,
Theme update is not showing in my backend panel. I noticed there are 2 updates which i missed i.e. “4.0.10 & 4.0.11”. Before that i was receiving notification to update the theme.
Can you please tell me why ?
Hello Team,
Please have a look this issue.
Dear Sir,
The Envato Market plugin stopped supporting this feature.
You will receive the notification in your email while we release a new version in your email.
Thanks!
Hello,
Alright after receiving the notification in our email then what is the easiest way to update the theme without losing any data ?
Please guide
and if Envato Market plugin stopped supporting this update feature then what is the benefit to install Envato Market plugin ?
Dear Sir,
I’m so sorry for the mistake in my previous answer.
It’s incorrect that The Envato Market plugin stopped supporting this feature.
We contacted Envato Team and got the answer about this plugin: http://prntscr.com/263lbt1
So you can try to uninstall and reinstall this plugin.
We’re so sorry for your inconvenience!
If you need more help, please contact us here: https://support.wpthemego.com
Thanks!
Hi,
1. I tried uninstall & re-install the Envato Market plugin but no luck.
2. Deleted the token re-created it and then item id & token added in envato market plugin but no luck.
I’m using Hostgator hosting and I was receiving theme update until last 2 updates of the theme.
And i’m receiving other updates i.e. wordpress core updates, other plugins updates but not showing any update from Revo Theme.
Please help.
Dear Sir,
This updating notification is from the Envato Market Plugin. We contacted to Envato team and got the answer as we showed to you.
If you need more help, please contact the Envato team. We can not check and resolve this issue on our side.
We’re so sorry for your inconvenience!
Thanks!
Hi,
can you please guide me how to update Revo Theme manually without losing any data / modification made in current theme.
waiting for your reply.
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information.
Our team will check your version and guide you soon.
Thanks!
Hi,
Alright – i’ll do it today.
Thanks
Hello,
I have submitted a ticket on your support system.
My Ticket: #10907
Please have a look at it.
Thank you so much!
Dear Sir,
Our team replied to your ticket.
Please check it.
Thanks!
Dear Sir,
It’s possible to add this option.
Please contact us on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
Hi I just realise I can’t seem to find where to list brands. I just need a like a page on the store front that has a list of all available brands. Is there something I’m missing please? Thanks
Dear Sir,
You need to create a new page and add the “SW Brand” widget to this page.
If you need more help, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
They are not reply i need refund
Dear Sir,
We’re so sorry for your inconvenience!
Our team replied to your ticket. Please check it.
You posted at the weekend, so we will reply to you in the next working day.
Your ticket didn’t provide us with any information that our team can check and help you.
Please provide us with more details about your issue.
Thanks!
Doken Plugin Not Working
Dear Sir,
Would you please submit a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information and your issue detail.
Our team will check and help you soon.
Thanks!
Hi, Check my website https://housedecors.co.za/ I was using Revo 4.0.0 it working fine only search ajax doesn’t work on mobile. So, I updated to the latest version the search ajax is working perfectly but there is a lazy load on the HTML. When the page load you can see HTML without CSS for 1 or 2 sec before fully loaded what can be the issue Please check your desktop or mobile, please. I tried cleaning, cache, etc… but nothing
Dear Sir,
We’re sorry that we don’t understand your issue clearly.
Would you please submit a ticket on our Support System: https://support.wpthemego.com
And provide us with some screenshots.
Our team will check and help you soon.
Thanks!
Hi, my website https://housedecors.co.za/ page loading speed too slowly now after I updated to the latest Revo version for fixed up the search drop-down feature. Please note when I used the old version of Revo 4.0.0. the page loading speedy it was working properly, but this old version doesn’t have search drop-down feature. then after i updated to the latest Revo version, the search drop-down feature are repaired, but all pages loading speed are very slow. Please check for my website on your desktop or mobile to analyze the issues. your kindly assist will be highly appreciated!!
Dear Sir,
Would you please submit a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information.
Our team will check your site and resolve your issue soon.
Thanks!
In your version 4.0.9 there was no Update for Slider Revolution 6.5.9
Dear Sir,
We check our package and find that our team has updated this plugin in our latest version.
Please recheck it.
If you need more support, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
This what I see inside lib > plugins folder: https://snipboard.io/oHmBF4.jpg
Dear Sir,
After you update our theme, there is a notification in the admin panel about updating the Revolution Slider Plugin in the admin panel. Please click on the link, and the plugin will be updated from our server.
We don’t include it in the theme package.
If you need more support, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
In the admin there is no link for updating the slider revolution plugin: https://snipboard.io/Jry5OX.jpg https://snipboard.io/ZHJ1OE.jpg
Dear Sir,
Would you please submit a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information.
Our team will check and help you soon.
Thanks!
Left a ticket over a week ago and there has been no response.
Dear Sir,
We’re so sorry for missing your ticket.
Our team replied to it.
Please check it.
Thanks!
In version 4.0.8 you didn’t include the Slider Revolution 6.5.8. Can you add this file?
Dear Sir,
To optimize package size, we don’t include some plugins in our theme package.
But you can update these plugins after updating the theme by click on updating URL on the message: http://prntscr.com/1veunaz (this message will appear after updating the theme).
The updating will get the updated plugin version from our server.
If you need more support, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
Hi,
Should we upgrade wordpress to latest version i.e. 5.8.1 and our Revo theme is compatible with this update too ?
I meant you have tested it at your end too ? Hope there won’t be any disruption in Revo theme functionality after updating to latest wordpress version i.e. wordpress 5.8.1 ?!
What you say so ?! Please clear this…
Hello,
Thank you very much for your comment.
Currently Revo theme is ready with WordPress 5.8.0. For version 5.8.1, you can update in your site normally.
Thanks,
Hi, i updated the theme to latest version 1. on mobile carousel is not working products are static even if you activate auto play 2. Why every time page load, it showing html before finish loading. when i use previews theme it working but new one is not 3. check yourself https://housedecors.co.za 4. how to customized header on mobile
Hello,
Thank you very much for your comment.
For these issues, they need checking carefully in your site. Please create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/. After checking, it will be easier for our technical supporters to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks
Your version does not include the latest fontawesome. I can’t add tiktok icon.
Hello,
Thanks for your comment. Currently Revo theme has not supported the latest version of FontAwesome.
Thanks,
please view my ticket , it is almost 2 days since I Sent it
Hello,
Thanks for your comment. Our team has been back to work after the weekends then we will continue to check and support you today.
Thanks,
