1047 comments found.
Hi, when I import demo Multi Category Store 1 – in the Theme Options page it is showing an error, “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
But when I import other demo then it works fine. But I liked the Multi Category Store 1 demo and it is not working 
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
I tried to open a ticket, but unfortunately it shows that my order ID is not correct.. Now what should I do? My order id is: 55648427
Dear Sir,
Please choose the ThemeForest Department and use your purchase code for submitting a ticket: http://prntscr.com/133j30y
Thanks!
How can I download previous version. In the current version there is no update for wp bakery in for revolution slider?
Dear Sir,
We also released the wp bakery update version.
Please contact us on our Support System: https://support.wpthemego.com
Our team will give you the updated package.
Thanks!
The top banner isnt showing in mobile
Dear Sir,
We’re sorry that we don’t get your issue clearly.
Please provide us with some screenshots of your issue.
Or you can submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
2 – If you choose a separate mobile theme, do u manage the it separately?
i avnt purchased yet so i cant submit a ticket on Support System.
Dear Sir,
Thank you for your comment!
1 – We get the issue. Our team will fix and release the updated version as soon as possible.
2 – You can use the separate mobile layout and manage it separately. You also use the responsive mode.
You can contact us via email: contact@wpthemego.com
Thanks!
ok leme know wen its fixed
Dear Sir,
We have just released the updated version and fixed our demo.
Please recheck it.
Thanks!
i av done d purchase. installation is asking for purchase code which i cant find? where do i get the purchase code
Dear Sir,
Please refer to this guide: https://wpthemego.com/document/how-to-get-purchase-code-for-items-from-envato/
If you get any problems using our theme, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
Hello, I sent you an email, because the styles shown on the preview page are different from those of the purchased template, there are elements that do not match or have different sizes.
Please can you help me?
Thanks.
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you install this theme soon.
Thanks!
When I’m doing the ticket, it asks me for an order ID, where does that come from? Is it very difficult to respond to the email that I send you? It is that I do not get the ticket correctly.
Dear Sir,
Please choose the ThemeForest Department and use your Purchase code for submitting a ticket: http://prntscr.com/12wmclq
We’re sorry that we didn’t receive your email.
Our team receives many requests every day, so it’s easy for us to support all of the customers on our Support System.
We’re so sorry for your inconvenience!
Please submit a ticket, our team will help you soon.
Thanks!
ticket 08600
Dear Sir,
Our team replied to your ticket.
Please check it.
Thanks!
Issue 1 : Footer error, Issue 1 Issue 2 : There is alignment issue as shown in the image Issue 2 Issue 3 : How to add category with image through elementor as in demo 1, i am using another
I am not able to open ticket, where is my order id?
Dear Sir,
Please choose the ThemeForest Department and using your purchase code for submitting a ticket: http://prntscr.com/13hxyx8
For your issues, please submit a ticket and provide us with some screenshots.
Our team will check and help you soon.
Thanks!
Hello! Very nice job with this theme i bought it and i am very happy with it ! It works nicely and as expected, nice job guys !
I am just having some troubles to translate the custom widgets like “SW Ajax WooCommerce Search”, “Sw Woo Categories Slider widget”, “Sw Woo Tab Slider widget” and SW Widgets in general. Do you have any idea how i can translate them please ?
(I have WPML Multilingual and WPML String Translation set up correctly and i searched in it without success)
Cheers
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
