R_GENESIS

R_GENESIS supports this item

Supported

1416 comments found.

The Revoslider don’t work, I have tried to reinstall a fresh opencart 2 times now, 2.0 amd 2.1 … same result… and hard to set up a nice theme… from the sample theme it’s difficult to deactivate differnet blocks… but I hope they will solve the issue with Revo slider….

What are you going to do about this problem… I actually write another message, but looks like you deleted it… ?

I will write Themeforrest and ask for a refund… you don’t have any intention to solve this… and you didn’t inform before I buy… so it would only be fair…

Hi

We apologies for inconvenience, But there is no point to mention server incompatibility list or resolving server issues, More than 2000+ customers using our template without any server issues. However Revo slider is not developed by us it is premium extension which is included with theme.

https://codecanyon.net/item/slider-revolution-responsive-opencart-module/9994648

Thanks

I did fresh installation of open cart version 2.3.0.2 (Latest version) and uploaded and overwrote the theme package. Also did same to my local PC but it’s not showing in Store – Settings – Theme as explain in the installation guide. Please guide me what i am doing wrong ?

I tired with version 2.2.0.0 , still not working however working on earlier version. Thank you

Hi

Reply sent on your mail please check

Thanks

Hi

Please submit ticket on our support area ( http://support.r-genesis.com/ ) with your Admin and FTP access details to check your issue.

Thanks

Hello! I bought the template and installed but not working module REV SLIDER OPENCART. By clicking on the editing – HTTP ERROR 500. Please tell me how I can fix it

Hi

Reply sent on your mail please check

Thanks

OC2.2 has itself got a lot of issues with SSL and i seen lots of other people in opencart forum that it is not recommended for production ready. Am waiting for your theme to release latest 2.3.x…Can you tell me when will you release the latest compatible theme for OC2.3x?

Hi

We are working new version compatibility. Opencart change core architecture in new version it might take some time to make it live.

Thanks

Because your OC2.2 version too has some issues with theme module…Eg:Product HTML Block doesnt work even on clean installation.

i turned off featured product overlay by adding the below code, it was on .prod-block2 , however when i chnage it for block1 it does not work , can you see what im doing wrong , thank you .prd-block2:hover .image .info-wrp { height: 55px; background-color: rgba(238,238,238,0.8); padding: 0; color: #fff; } .prd-block2:hover .image .info-wrp a { color: #404048; } .prd-block2:hover .image .name { margin-bottom: 0; padding-bottom: 0; border-bottom: none; color: inherit; } .prd-block2:hover .image .info { display: none; color: inherit; opacity: 0; } .prd-block2:hover a.quickview-link { display: none; }

Hi

Please submit ticket on our support area (http://support.r-genesis.com/ )

Thanks

hers an interesting one, on product tabs i have set up two, one is warranty that is shown on every product , and specifications that obviously will be product specific, on product page both tabs show up but the content of both shows in the tab so if i click warranty the specs info and warranty details show up and vice versa, is there a way each tab has their own info

Hi

Please submit ticket on our support area (http://support.r-genesis.com/ )

Thanks

How to edit Front Page Elements in your theme ? Document seems to be lacking. Ref : http://prntscr.com/cazwz3

Hi

Please submit ticket on our support area (http://support.r-genesis.com/ )

Thanks

Also curious to know how to edit these icons at : http://prntscr.com/cb0gu5

Hi

Please submit ticket on our support area (http://support.r-genesis.com/ )

Thanks

I like this theme ! I bought it, please reply me on my ticket is not working REV SLIDER OPENCART! I’ve been waiting a very long time !

Hi

Reply sent on your ticket please check

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Dont show for me theme in settings… Why? using opencart 2.2

Hi

Please submit ticket on our support area with your FTP and Admin details. http://support.r-genesis.com/

Thanks

I have reported Product Block HTML bug on OC2.2 and submitted ticket#825 last 6days back…Please revert back ASAP.

Hi

We checked your case and investigating your issue. We will reply on your ticket once your issue resolve.

Thanks

hrm143

hrm143 Purchased

thank you..but where to access & change the layout for Related Product block display module in admin?

hrm143

hrm143 Purchased

i got it….thanks for the help..

Only problem is when restoring backup..all blocks are duplicated..i have to disable each one..Save and re-enable and save again. How to fix this?

goozluk

goozluk Purchased

i should downgrade my website to opencart 1.5.6.1, but i could not find V1 theme files in downloaded file, only V2 files included. can you please send me lastest copy of compatible version.

Thank you for your support.

Hi

Unfortunately, we already drop support of older version from Version 4.20 – Released – 21 October, 2015.

Thanks

speed044

speed044 Purchased

Hello! I how to add a menu by default OpenCart categories to be displayed on the left side of the product in the product page , as mentioned in the provided screenshot “http://vfl.ru/fotos/60b13c7f14039174.html”.

​Bought the template and installed but not working module REV SLIDER OPENCART. By clicking on the editing – HTTP ERROR 500. Please tell me how I can fix it

Hi

We already reply your ticket please check

Thanks

I bought this theme and having some issues, i have submitted a ticket , please kindly respond

Just to confirm that this issue has been resolved and everything working perfect, thanks for your assistance

Please the REV SLIDER is not working , can you check your email ? thank you

Hi

Reply sent on your mail, Please check.

Thanks

Hello, i want to ask about Theme 09, how can i change the width of this blue box (as seen on picture on the link), alos how to change the font size and color, thanks

http://i64.tinypic.com/sdcpl5.png

Hi

You can use below CSS code to adjust product box price section

.prd-block1 .price {
    width: 120px;
    height: 45px;
    top: -45px;
}
.prd-block1 .price .price-new {
    color: rgb(255, 255, 255);
    font-size: 13px;
}
.prd-block1 .price .price-tax {
    font-size: 13px;
}

Thanks

hello, thanks for reply. the file name is stylesheet.css right?

Hi

You can also include custom CSS directly in R.Gen theme module > Custom Code > CSS input option.

Thanks

hrm143

hrm143 Purchased

hi there, Installed latest version for OC2.2 but sometime Mega Menu doesnt appear in dropdown..only the Main Menu name appears and no drop down menu…we have to refresh the page and the drop down appears. How to fix in this latest version?

hrm143

hrm143 Purchased

i exactly dont know how to replicate the issue..it happens randomly while browsing the pages.

hrm143

hrm143 Purchased

please me the file changes in 4.24 for OC2.2

Hi

There are no changes in OC 2.2 files in recent update.

Thanks

hrm143

hrm143 Purchased

‘replace’ operation of ocmod does not work as expected
https://github.com/opencart/opencart/issues/2236

Please check this
NOT FOUND! CODE: $this->db->query("DELETE FROM `" . DB_PREFIX . "layout_module` WHERE `code` LIKE '" . $this->db->escape($code . '.%') . "'");
FILE: admin/model/extension/module.php
MOD: R.Gen OpenCart Themes

And this ;$this->db->query("DELETE FROM `" . DB_PREFIX . "layout_module` WHERE `code` LIKE '" . $this->db->escape($code . '.%') . "'");;
is not Found instead there is a code
$this->db->query("DELETE FROM `" . DB_PREFIX . "layout_module` WHERE `code` LIKE '" . $this->db->escape($code) . "' OR `code` LIKE '" . $this->db->escape($code . '.%') . "'");

Hi

Thank you for pointing issue. Not 100% sure but maybe you are pointing for OC2.2. We will review and fix issue as soon as possible

Thanks

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