24 comments found.
How to change link address in Log In button (header area)?
Hi, you can change it by going to Appearance – Widgets – Header Custom Area.
I got the answer. Thanks
Hello, if I want to use this theme on two of my personal blogs I have to buy item twice?
Hello, if your blogs are on the same domain (ex: blog1.domain.com, blog2.domain.com), then you only need one license. If you’re running two different domains, yes, you need two licenses.
Hello there is a problem with your template.
In your option i selected : Title Text Align – Set the text alignment for page title.: CENTER
Container Max Width : 100%
But the title stay in left
Why?
Hello,
Please open a ticket on https://support.uicore.co/ and we will be happy to assist you. Please also include your website url so we can check. Thank you!
Greetings, This is a pre-sale query, if you can answer this, that’d be would great.
Is your themes compatible with ‘Translatepress’ Multilingual plugin?
Hello, we haven’t tested it with Translatepress yet. WPML and PolyLang are working fine.
Hey UiCore Team, Thank you for your response guys. Would you guys be kind enough to please test it and let me know? Its has free version in the wordpress repository as well. I just wanna make sure before purchasing :c
Hi, we will test it, but it will take some time before claiming it’s 100% compatible. If you decide to buy the theme, and you find out it’s not working well with Translatepress, we will offer you a full refund.
hey, I just bought this theme. Could you reply to my support tickets please? #1550 and #1549
Hi, both tickets were answered.
thank you, just checked it!
PRE-SALE: Hi, I really like this theme (looking specifically at “Financial Consultant” homepage) – question, is it possible to have a contact form on the homepage slide, similar to the one in this example? https://themexriver.com/prysm-theme/consulting-new/
Please advise. Looking to buy a business theme for a client site and this one is one of the two finalists. Thank you!
Hi, sure, there are e few contact form widgets you can use for that. Or you can import a similar read-made block using Template Library.
Hi,
I would like to purchase your theme but have a question about the demo/preview site. On this page the tabs are not working – https://rise.uicore.co/pages/service-inner/ were it says ‘Services we offer to our clients’ the tabs don’t change. Will this work after I purchase it?
Also, can I add revolution slider? Will it be compatible with this theme? Will the menu items appear behind it?
Thanks in advance!
Hello,
Indeed there was an issue with the tabs but it was caused by the caching configuration, so it was only on our end. I’ve fixed it but will need to clear your browser cache before checking it (or you can check it in a incognito tab).
We don’t include revolution slider in our package but will work without any issues with our theme. If the menu is set to transparent it will appear over the slider.
Hi,
I can see its working now, thanks for fixing that up I will be happy to purchase the theme now.
Cheers
Hello, very good template. Can it be integrated with any WooCommerce plugin?
Hi, thanks for your kind words. We tested the theme with a few WooCommerce plugins and it worked fine, but that doesn’t mean it’s compatible with everything available on the market. If you encounter any problems with your needed plugins, we can either look into it and try to fix it, or offer you a full refund.
Hi, I installed demo content, but I can’t get Business Consultant home page. I tried to import this specific content but I only get services, blog, contact pages but not the home. Do I need to increase upload size (actually 256MB). Thanks
Hi, the max upload size is enough. The issue probably comes from elsewhere. Can you please set up temporary admin access for us to check? Just send it in a new ticket here: https://support.uicore.co/
Hi. Your support channel is down again.
Hi, it should work fine now.
There seems to be an issue with the UI Core in the back end it says site currently unavailable. Also, the support portion of the site is having issues.
Hi, sorry for this situation, but our websites have been hacked so all systems are down. We’re working closely with SiteGround to get this fixed as soon as possible.
All systems are back online. Thanks so much for your patience.
Still seeing the same issue when I attempt to use the uicore or go to your support pages.
Hi, it should work fine now, just tested from different locations.
I have regained access. Hopefully you will not have to experience another incident like that. Hackers are a real pain.
For those looking to buy the theme and wondering about the product and support I will say that both are great. Little hiccups here and there, but that is normal with any theme. The support though is way above others I have worked with here on Envato.
Is it possible to deactivate theme (licence code) in one domain and then activate in another domain with regular licence?
Hi, sure. Just enter the same license code. It will say the code is registered on another domain, but you have an option to “Register this URL”. That will automatically deactivate it on the old url.
OK
I have strange situation about activating the theme. Yesterday it was activated and today it shows not. And when I insert the code again, it shows that “Purchase code is already registred on another url ( ... ) ”. The same url which I am using it, I didnt change that.
Hi, there’s a button on the error notice that says “Register this URL”. Click that and it should work.
I understand it, this solution works. But this looks like some kind of bug of yours. I had to activate it second time. I hope not every time I log in
Yes, it could be. We’ve seen it before, unfortunately we weren’t able to replicate it on our end. If it happens again, it would be great if you could set up temporary admin access for us to check (https://support.uicore.co/)
Hi..i am thinking to buy this theme in regular licence…but i have several doubts can u plz clearify 1. what is difference between regular licence vs extended license.? 2. In future, can i move my website from one hosting to another hosting and also domain name change 3.. can i customize my theme based on my requirement 4. after buying theme…only codes are available or starter theme is also available like content and images ?
Thanks in advance
Hello,
1. Extended license allows you to use the theme in a product that’s sold. More info here: https://themeforest.net/licenses/standard
2. Yes, you can activate using the same license code on the new domain. The license on the old domain will be deactivated automatically.
3. It depends what needs to be customized. There are dozens of options in Theme Options, plus Theme Builder, which uses Elementor.
4. With a single purchase, you get all the features promoted on our sales page, including content and images. No other purchases or subscriptions are required afterwards.
Hi. I just bought your theme. But my question is, if it is supported by Wordpress 6.0?
Hi, our theme previews run on WP 6.0 and we didn’t find any issue so far. So, unless proven otherwise, we can say it’s WP 6.0 ready.
Thanks for your feedback. I will try.
Hey guys, just bought! I like the logo you use in the demos. What site did you use to make it? Thanks!
Hi, that one was actually custom designed using Adobe Illustrator. Here’s one source of free to use logos: https://www.logotouse.com/
Hi! Pre-sale question. Is it possible to get custom coding on this design? Where can I discuss this?
Hi, sure, you can reach us at hello@uicore.co
hello, I have many error. can you help me?
Sure, you can open a ticket on our support system and we’ll assist you right away: https://support.uicore.co/