I’m not fond of having my “author name” and the “likes” section on the portfolio page.
I’ve turned all options regarding “social” off and searched everywhere to turn these off…with no luck.
I even renamed the plugin (on the server), but that caused the Portfolio page to fail to load and crash.
I also searched through the css…no luck
Any help please. Thanks
John & Arianne
Thank you for contacting us.
No need to enable any option for author name in single portfolio item and please check whether you have installed and activated “Like This” plugin
Regards., DesignThemes Support.
Thanks for the reply…But, maybe my message was not clear…
I DO NOT want my Author name visible on the Portfolio page.
And… I have deactivated the “Like This” plugin, yet it is still there.
I removed the “Like This” plugin, via FTP and it caused the Portfolio page to crash, meaning…it was empty of all content, so I had to put it back.
Kindly refer the attached screenshot will help you get a clear view.
Thanks. I’ll give it a try.
Ok Let us know, if you find any issues in future..
John & Arianne
Write a reply
Hi, how can I view the latest portfolios in my personal page? Exist shortcode? Thanks!
ok I entered the class css. Now how can I proceed to insert the shortcode of the latest works?
Latest portfolio shortcode is not available in our theme.
By using “external” css code , You can view your portfolio template page as external page
I love this theme. Great work. I just have one question, when I add a video to portfolio it does not show a thumbnail of the vimeo video, it only shows a grey background with the text “Video Portfolio“. It seems terrible because I have a gallery of videos. Can you help me please? My website: http://batsuestudio.com/#portfolio
Kindly, refer the attached screenshot that will help you get a clear view.
Thanks for the reference and your quick response. I know the steps to add a video to my portfolio, my concern is that when I add the video and then display the website the video thumbnail is a grey image with the text “video portfolio“ and I will like to show the video thumbnail because I will have several videos under a category. Here you can see my expectation / reality issue
Please let me know if you can help me to solve it, it is really important to me. Thanks!
I wanted to add images to the “Skills & Services” page.
I added an image field, and uploaded an image for each of the “skills”. I therefore want to replace the CSS icons.
When I add the images, they show on the preview, and even on the preview of the View, but not on the content page.
I have tried permissions, and that does not work.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
my Purchase code: 7d9e05b6-adc4-4ae6-9558-38ec665db643
Your purchase code is invalid. Kindly, Send us correct purchase code.
That is the code i got on email after buying the Rise module on 17th of March. I paid using Paypal. The receipt number is: Receipt: RCD638680 and the invoice number is: Invoice: IVHF433753
The deposit code is: bffd4b322f6c4a639d2256099b353b61
The code from the website as per instructions you sent is:
Item Purchase Code: 7d9e05b6-adc4-4ae6-9558-38ec665db643
Have you been able to confirm my purchase code? If not, please give me an email address so I can send you the purchase confirmation. I need to fix the problem I am having with the images on the Rise theme ASAP.
Your purchase code seems to be invalid. You can post the comment from the login from which the Rise | Onepage Responsive Parallax Theme is purchased, so that we can confirm it.
Send a message through the right bottom form @ http://themeforest.net/user/designthemes so that we can confirm you have purchased the item.
Please confirm if you have received the message from the above link.
Yes we have checked it. The item is not purchased from your login. Please post the comment in the themeforest from the login from which the theme is purchased.
I’ve installed this theme for a client (he purchased the theme) on www.benwhitehair.com
The mobile version on iPhone 4, Chrome, iOS 8 is a bit of a mess. Just about all of the text on the home page runs off the screen; it does not seem reformatted at all for mobile (except perhaps the logo).
What did we miss? Thanks!
Please., Confirm your purchase code through the right bottom form @ http://themeforest.net/user/designthemes so that we can check the issue.
Sent a message earlier today to confirm.
Thank you for confirming the purchase code.
Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Is Rise compatible with WordPress 4.1.2? I don’t want to upgrade my site until I know the theme is compatible.
We have not updated the theme to wordpress latest version. We will update the theme in 1 week so that you can update the theme as well as wordpress. Thanks for the patience.
We will be on Holiday for Next 3 Days! Thank you Very Much for Understanding…Team will be back on Monday.
I purchased this theme a year ago and would like to update the Layerslider plugin but the auto-update section is saying that my purchase code is invalid. I have version 5.1.1 currently installed. How do I update this?
Kindly, Send us a message through the right bottom form located @ http://themeforest.net/user/designthemes So that, we will send you the latest layerslider plugin files.
Regards., DesignThemes Support.
Can you please provide the update as opposed to a full download? I am currently running version 5.1.1 of the Layerslider and I’d prefer an update as opposed to a full download as it took me some time to configure the settings for my slider. With the full download I’ll have to delete the current version and upload a completely new version and will lose the settings for my sliders. Also, my slider is not displaying in Safari 8.0.4. I’ve looked at several forums and performed the suggestions for fixes and none have worked. Please advise.
We have sent the layerslider files to your mail. Please download and install it and then check the sliders.
I bought theme and disgusting!
Let us know your issue, so that we can help you better.
Can you send an updated XML file?
We have not updated the xml file in the recent update. You can find the xml file in the path rise/framework/wordpress-importer/dummy/rise-default-dummy.xml
I have conflicts with WPML and your last update 1.6.
Has anyone reported this situation?
What is the issue that you have?
The language switch in the menu doesn’t work.
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP!!
We will be on Holiday for Next 4 Days! Thank you Very Much for Understanding…Team will be back on Wednesday (08.08.2015 to 11.08.2015)
We’re using this theme for our video production company and it’s brilliant, but I was wondering if there’s a way to disable the the magnifier button in the portfolio. It just let you skip between albums and I prefer if they can just see the album content or if not possible then remove it.
Also I was wondering if you could help us to find a way to add a video thumbnail on the portfolio because when I add a vimeo or youtube link I can perfectly reproduce it on the expanded view but when I am looking all the albums on the portfolio the albums with the videos look as empty.
Thanks in advance! you rock!
1) Kindly, refer the attached screenshot that will help you get a clear view.
Refer : https://www.dropbox.com/s/971s3lq4kpvnc20/remove-zoom-option.png?dl=0
2) While update our theme we will fix this problem.
In the wordpress update, disappear the option “CSS Classes” on the menu items, how can I make a page external? I don´t found were to put the external class
Kindly, Check the attached screenshot .
Hello, I have just downloaded the RISE theme but I cannot find sample data to import, it is a clean installation and very difficult to build all these menus, etc. from the scratch. Is there any way to import sample data and get exactly the demo site live? Thank you
To import Dummy data follow the steps
Goto Rise menu, you will see ‘Import Dummy Data’ button press that. Wait for few minutes as it will take some time to import dummy data.
Go to Dashboard / Tools / Import / install “WordPress Importer” and import rise-dummy.xml file from Theme-directory / framework / wordpress-importer / dummy /
Also please watch following videos to get better understanding
Thank you very much, I found it! One more question please, I need to have different background image in each page. I use one page layout. For example (in the demo site) how can I have a different background image for Services, Pricing table, Portfolio, etc etc? Thank you!
Sorry we do not have that feature in our theme.
Is this compatible with wordpress 4.4.2?
We have not updated our theme with latest wordpress version. We will update the theme ASAP.
I buy this theme and I’ve installed now… Surprise! My Support period it’s over but theme as a bug! Because menu doesn’t work with Chrome. Why do I have to repurchase support license when it comes to having a bug and did not issue updates to fix it?
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end.
Thank you, we look forward to helping you!
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