QODE

QODE supports this item

Supported

555 comments found.

Hi, can you advise if there is a theme option to change the color of the call to action box? http://www.tsioutsiasepiplo.gr/%cf%80%ce%bf%ce%b9%ce%bf%ce%b9-%ce%b5%ce%af%ce%bc%ce%b1%cf%83%cf%84%ce%b5/ (red part)

Hi again,

CTA element colors can be changed from element options http://screencast.com/t/SLIFJY3YQEh – when you edit CTA element on some page.

Qode

Hi, I have added some portfolio galleries, but when I select a portfolio category, it does not hide the rest of the categories. Any idea why? Thanks! http://www.tsioutsiasepiplo.gr/%ce%b4%ce%b5%ce%af%ce%b3%ce%bc%ce%b1%cf%84%ce%b1-%ce%b4%ce%bf%cf%85%ce%bb%ce%b5%ce%b9%ce%ac%cf%82/

Hi,

Please submit a private ticket at https://qode.ticksy.com and provide WorddPress admin credentials, and our support will check this on your end.

Qode

3best

3best Purchased

Hi, i cant translate the search placeholder on the sidebar. I try with po files, with theme files, but i cant. From where is this “Search Here”???

Hello,

Probably you are using default WP search widget within side bar area, then label is within WP, and it will be changed automatically when you change WP language from settings > general http://screencast.com/t/WT5R9dDZg1

Qode

3best

3best Purchased

My language is Bulgarian and is not changed.

Hi again,

It seems that it is not translated by WordPress, since on your language it is also showing English text even with default WP theme activated http://screencast.com/t/EsIZ0JJ2

Try to search for an answer on https://make.wordpress.org

Qode

I have purchase River theme old version, this theme replace the old version?

Hello,

With single purchase, you are able to download all future versions, and email notifications should be sent to users from Theme Forest. In order to update theme to latest version, login to your profile, and just download theme again. In this way you will download latest versions, and in order to update you have to update wp-content / themes / river folder on your server with newly downloaded files.

Theme update instructions are available on the following link https://themeforest.net/item/river-retina-multipurpose-wordpress-theme/6059307/support

Qode

Hi, i have the 1.5.1 version of this theme, and i want to update to version 1.6.2, is there a special procedure for doing so, or just by Copy/Replace the content of river folder, will work? Also will this theme work with WP 4.6.1 or only with WP 4.6.0. Thanx

Hello,

Theme update instructions can be found here https://themeforest.net/item/river-retina-multipurpose-wordpress-theme/6059307/support

Theme is compatible with latest WordPress.

Qode

Hi i followed what u said on the link, except an error shows up regarding visual composer or doesnt show content created by Visual Composer, what do i about Visual Composer (the template is v. 1.5). Do i have to do this? Quoted from that link except looks like is for older versions of the template, 5. Delete following folders on your server: /wp-content/themes/river/wpbakery and /wp-content/themes/river/extendvc/vc_templates/

6. Install Visual Composer plugin directly from WP Dashboard, as it will report missing required plugin (in case you are using child theme, you need to have main theme active while you do this, then you can re-activate child theme again). You can also install it manually from /river/plugins folder.

Waiting for ur reply.

Hi again,

Please expand section by clicking on show more http://screencast.com/t/kNnjPkRm in order to see instructions from version 1.4 and above. If you continue to have problems simply activate some maintenance mode plugin, delete the theme and all theme plugins, then download theme from the Theme Forest and install everything again, and you will obtain latest versions, and content will be preserved.

In case that you continue to have problems, please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials, and our support will help you with this.

Qode

Trying to create a gallery that filters by medium, like in the demo. I cannot make this work for the life of me. when i do make a portfolio list, it is only that, a list and not a full one. clicking these does nothing. What am I doing wrong? I feel like this should be easier than I am making it.

Hello,

Please submit a private ticket at https://qode.ticksy.com and share WorddPress admin access, and provide additional info in your ticket, and our support will assist you.

Qode

Do you help with the installation?

Hello,

Theme installation is covered within the theme documentation http://demo.qodeinteractive.com/river-help/#!/introduction and in general software installation is not covered https://themeforest.net/page/item_support_policy#whats-not-included-item-support but if users experience some problems with the installatiion we tend to help the users. If you encounter issues with the installation, please submit a ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials.

Qode

Hi, I really like this theme and just bought it for our company’s website. But due to our products we want to show not only our portfolio but also the toolbox and technologies we are using. Is there any way I can create new custom type, for example, “technologies” and use portfolio shorcode to display them? I have the same question with the blog, as we wish to have a different type “News” which share the same layouts, templates, etc. with blog. I look forward to your reply. Thank you!

Hi again,

Custom post types can have only one slug. In this case it is set as portfolio_page and if you wish to change it you can do so from theme folder / functions.php file. So set it to something unique and then you can actually change single slug from within the theme options http://screencast.com/t/L41QRA6aT

If you need additional assistence with this, please contact our support by submitting a ticket at https://qode.ticksy.com

Qode

thank you for your reply! I’m still playing around with the theme, so probably will send a ticket for support soon…

You’re welcome.

Hello Qode! I’ve purchased your nice theme, but I have a couple of basic questions: how do I add a page to another to make the site scroll down like your demo theme? I mean, when I click on the menu in my page, it opens a new page, and do not scroll down to the right section. Other question is, where do I add the video link for the parallax video background?

Many thanks in advance

Hello,

And thanks for choosing our theme.

1. Anchors can be set as menu items to trigger the scroll-to functionality. There are two ways of creating anchors in menu.

Creating an anchor item on a multi-page website: Add a page as a menu item and expand options for that menu item. Enter the Anchor ID of a Row section you want the menu item to scroll to without the leading hash symbol (#) in the field labeled Anchor

or

Add a Custom link with the full URL to a specific page and with desired navigation label. E.g. http://www.example.com/some-page/#anchor

Creating an anchor item on a one-page website: Add a Custom Link and enter the Anchor ID with the leading hash symbol (#) in the field labeled URL.

2. Regarding background, when you edit row and enable video background, provide all 3 video files and a preview image https://www.screencast.com/t/k90aJAnLz

Please for all additional support related questions contact our support by submitting a ticket at https://qode.ticksy.com

Qode

Hi, by any chance your charts connect to CSV file or Google Sheets to build graphs?

Hello,

In built charts only accepts user input from element options, and currently there is no option to connect to Google Sheets or CSV file, sorry :(

Qode

Hello Qode,

I have a gray space under the header. How to remove gray space under the header? Also when I upload the logo it gets cutted. I would like to add a bigger logo, how can I do that?

I’ve sent you a ticket (#1080436) where I have attached a screenshot.

Many thanks for your support

Hello,

Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket very soon.

Qode

Hello Qode,

I have a problem with the portfolio section, when I try to upload a new portfolio image in the image input text box, the image will not show anywhere, as the portfolio image was a blank one. When I click the “Insert into entry” button it just takes me back to the Edit Portfolio Item page without placing the url of the image in the image text input.

Thanks.

It seems to happen in all image text inputs, in title image for post and pages, I clicked on the upload file button, choose the image, then I pressed insert into entry but then nothing shows up, it’s as the image wont place itselfin the text input, so It wont display anything.

Hi,

Please, check this screenshot https://www.screencast.com/t/hsjv0chSD7Ez So, you should just click on the file URL when you choose the image.

Best, Qode

Hello, I see other’s have also requested this – for the Image Hover element, it would be really helpful if it could link to an new tab/window. This is an excellent way to highlight partner/sponsor logos, however, I then want to link to their external URLs in a new tab. Please let me know if you’d consider adding this to an update.

Also, for the portfolio image hover function, if the lightbox is disabled, it would be ideal if the entire image could link to the portfolio. Is this something you’d consider adding?

Thanks for the consideration!

Hello,

And thanks for suggestions. I’ll add them to our feature requests list, and our dev team will consider integrating them for some future releases.

Regarding portfolio hover, this is achievable for some hover types, so try changing hover effect in order to use one which will suit you better.

Best Regards,

Qode

Hello – are you planning an update soon in order to include more recent versions of Visual Composer and Layer Slider? Thank you!

QODE

QODE Author

Hi there,

Yes, we just release Bridge update, and we will now start to release updates for all our other themes.

Qode

Thank you very much for the information. Looking forward to the update!

QODE

QODE Author

You’re welcome.

wva28a57

wva28a57 Purchased

Hi, I would like to buy your company’s theme. Before I purchase, I have a question about main slide for video. If I put my video in mail slide, does it work at mobile too? When I look at your site at here. http://demo.qodeinteractive.com/river/video-background/

When I see this page in my Iphone, the video is not working. It seems like stop the image. Doesn’t “Video-background”funtion working in mobile? it is working only in web?

QODE

QODE Author

Hello,

And thanks for the interest in our theme.

Video background is not supported on vast majority of mobile devices (no video on mobile), so it is important to provide Video Preview Image for Qode Slider video slides (it will be shown on touch devices and when video is loading on PCs/laptops).​ Also it is important to provide all three (webm, mp4, ogv) video formats (fallback) since some browsers (PCs/laptops) can only play certain type of video. You can convert your videos online​ – http://video.online-convert.com/

If you need to have video slider on mobile too, then you can consider using Revolution Slider plugin which is bundled with the theme, and to use YouTube video in it.

Qode

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