CTA element colors can be changed from element options http://screencast.com/t/SLIFJY3YQEh – when you edit CTA element on some page.
Please submit a private ticket at https://qode.ticksy.com and provide WorddPress admin credentials, and our support will check this on your end.
Hi, i cant translate the search placeholder on the sidebar. I try with po files, with theme files, but i cant. From where is this “Search Here”???
Probably you are using default WP search widget within side bar area, then label is within WP, and it will be changed automatically when you change WP language from settings > general http://screencast.com/t/WT5R9dDZg1
My language is Bulgarian and is not changed.
It seems that it is not translated by WordPress, since on your language it is also showing English text even with default WP theme activated http://screencast.com/t/EsIZ0JJ2
Try to search for an answer on https://make.wordpress.org
I have purchase River theme old version, this theme replace the old version?
With single purchase, you are able to download all future versions, and email notifications should be sent to users from Theme Forest. In order to update theme to latest version, login to your profile, and just download theme again. In this way you will download latest versions, and in order to update you have to update wp-content / themes / river folder on your server with newly downloaded files.
Theme update instructions are available on the following link https://themeforest.net/item/river-retina-multipurpose-wordpress-theme/6059307/support
Hi, i have the 1.5.1 version of this theme, and i want to update to version 1.6.2, is there a special procedure for doing so, or just by Copy/Replace the content of river folder, will work? Also will this theme work with WP 4.6.1 or only with WP 4.6.0. Thanx
Theme update instructions can be found here https://themeforest.net/item/river-retina-multipurpose-wordpress-theme/6059307/support
Theme is compatible with latest WordPress.
Hi i followed what u said on the link, except an error shows up regarding visual composer or doesnt show content created by Visual Composer, what do i about Visual Composer (the template is v. 1.5). Do i have to do this? Quoted from that link except looks like is for older versions of the template, 5. Delete following folders on your server: /wp-content/themes/river/wpbakery and /wp-content/themes/river/extendvc/vc_templates/
6. Install Visual Composer plugin directly from WP Dashboard, as it will report missing required plugin (in case you are using child theme, you need to have main theme active while you do this, then you can re-activate child theme again). You can also install it manually from /river/plugins folder.
Waiting for ur reply.
Please expand section by clicking on show more http://screencast.com/t/kNnjPkRm in order to see instructions from version 1.4 and above. If you continue to have problems simply activate some maintenance mode plugin, delete the theme and all theme plugins, then download theme from the Theme Forest and install everything again, and you will obtain latest versions, and content will be preserved.
In case that you continue to have problems, please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials, and our support will help you with this.
Trying to create a gallery that filters by medium, like in the demo. I cannot make this work for the life of me. when i do make a portfolio list, it is only that, a list and not a full one. clicking these does nothing. What am I doing wrong? I feel like this should be easier than I am making it.
Please submit a private ticket at https://qode.ticksy.com and share WorddPress admin access, and provide additional info in your ticket, and our support will assist you.
Do you help with the installation?
Theme installation is covered within the theme documentation http://demo.qodeinteractive.com/river-help/#!/introduction and in general software installation is not covered https://themeforest.net/page/item_support_policy#whats-not-included-item-support but if users experience some problems with the installatiion we tend to help the users. If you encounter issues with the installation, please submit a ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials.
I really like this theme and just bought it for our company’s website.
But due to our products we want to show not only our portfolio but also the toolbox and technologies we are using. Is there any way I can create new custom type, for example, “technologies” and use portfolio shorcode to display them?
I have the same question with the blog, as we wish to have a different type “News” which share the same layouts, templates, etc. with blog.
I look forward to your reply. Thank you!
Option for creating custom post types out of the box does not exsit, and we are registering post types from within the theme. Adding additional custom post types dynamically can be achieved with some plugins if you are not familiar with programming but these plugins can use a lot of server resources and can slow down your site especially if you are going to have a lot of visitors. As an alternative we can suggest you to use different portfolio categories, and then to show only specific categories on different pages with portfolio list element http://screencast.com/t/sGjNPzg2 so on three different pages you can disaply three different portfolio categories.
Thank you for quick reply! That sounds like a quick and easy fix.
But I have another question regarding the URL.
Right now the url for the child portfolio is /portfolio_page/child.
It doesn’t look very nice and more importantly not good for URL SEO also.
How can I change URL to just portfolio/child?
And if I use the categorization feature like you recommended, how can I change the URL for “technology” portfolio? I just wish to use mywebsite.com/technologies, instead of mywebsite.com/portfolio/technologies
Custom post types can have only one slug. In this case it is set as portfolio_page and if you wish to change it you can do so from theme folder / functions.php file. So set it to something unique and then you can actually change single slug from within the theme options http://screencast.com/t/L41QRA6aT
If you need additional assistence with this, please contact our support by submitting a ticket at https://qode.ticksy.com
thank you for your reply! I’m still playing around with the theme, so probably will send a ticket for support soon…
Hello Qode! I’ve purchased your nice theme, but I have a couple of basic questions: how do I add a page to another to make the site scroll down like your demo theme? I mean, when I click on the menu in my page, it opens a new page, and do not scroll down to the right section.
Other question is, where do I add the video link for the parallax video background?
Many thanks in advance
And thanks for choosing our theme.
1. Anchors can be set as menu items to trigger the scroll-to functionality. There are two ways of creating anchors in menu.
Creating an anchor item on a multi-page website:
Add a page as a menu item and expand options for that menu item. Enter the Anchor ID of a Row section you want the menu item to scroll to without the leading hash symbol (#) in the field labeled Anchor
Add a Custom link with the full URL to a specific page and with desired navigation label. E.g. http://www.example.com/some-page/#anchor
Creating an anchor item on a one-page website:
Add a Custom Link and enter the Anchor ID with the leading hash symbol (#) in the field labeled URL.
2. Regarding background, when you edit row and enable video background, provide all 3 video files and a preview image https://www.screencast.com/t/k90aJAnLz
Please for all additional support related questions contact our support by submitting a ticket at https://qode.ticksy.com
Hi, by any chance your charts connect to CSV file or Google Sheets to build graphs?
In built charts only accepts user input from element options, and currently there is no option to connect to Google Sheets or CSV file, sorry
I have a gray space under the header. How to remove gray space under the header?
Also when I upload the logo it gets cutted. I would like to add a bigger logo, how can I do that?
I’ve sent you a ticket (#1080436) where I have attached a screenshot.
Many thanks for your support
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket very soon.
I have a problem with the portfolio section, when I try to upload a new portfolio image in the image input text box, the image will not show anywhere, as the portfolio image was a blank one. When I click the “Insert into entry” button it just takes me back to the Edit Portfolio Item page without placing the url of the image in the image text input.
It seems to happen in all image text inputs, in title image for post and pages, I clicked on the upload file button, choose the image, then I pressed insert into entry but then nothing shows up, it’s as the image wont place itselfin the text input, so It wont display anything.
Hello, I see other’s have also requested this – for the Image Hover element, it would be really helpful if it could link to an new tab/window. This is an excellent way to highlight partner/sponsor logos, however, I then want to link to their external URLs in a new tab. Please let me know if you’d consider adding this to an update.
Also, for the portfolio image hover function, if the lightbox is disabled, it would be ideal if the entire image could link to the portfolio. Is this something you’d consider adding?
Thanks for the consideration!
And thanks for suggestions. I’ll add them to our feature requests list, and our dev team will consider integrating them for some future releases.
Regarding portfolio hover, this is achievable for some hover types, so try changing hover effect in order to use one which will suit you better.
Hello – are you planning an update soon in order to include more recent versions of Visual Composer and Layer Slider? Thank you!
Yes, we just release Bridge update, and we will now start to release updates for all our other themes.
Thank you very much for the information. Looking forward to the update!
I would like to buy your company’s theme. Before I purchase, I have a question about main slide for video. If I put my video in mail slide, does it work at mobile too? When I look at your site at here. http://demo.qodeinteractive.com/river/video-background/
When I see this page in my Iphone, the video is not working. It seems like stop the image. Doesn’t “Video-background”funtion working in mobile?
it is working only in web?
And thanks for the interest in our theme.
Video background is not supported on vast majority of mobile devices (no video on mobile), so it is important to provide Video Preview Image for Qode Slider video slides (it will be shown on touch devices and when video is loading on PCs/laptops). Also it is important to provide all three (webm, mp4, ogv) video formats (fallback) since some browsers (PCs/laptops) can only play certain type of video. You can convert your videos online – http://video.online-convert.com/
If you need to have video slider on mobile too, then you can consider using Revolution Slider plugin which is bundled with the theme, and to use YouTube video in it.
Hi, I purchased your theme. However, now I have a problem.For the logo, I set up my logo at Gode -> header/Footer -> uploaded the logo ->set header height.
I can’t remove your RIVER logo. I have to replace my own logo. Could you help me?
Please submit a ticket at https://qode.ticksy.com and provide WordPress admin access and a login link there, and let us know so we can assign one of support agent to check that on your installation right away.
I submitted my questions. The ticket number is #1186901
Please let me know your answers.
Thanks for submitting a ticket. Our agent will reply to you as soon as possible.
Is it possible to make all videos move to center at desktop and mobile?
Oh! I figured this problem!! Don’t worry!
We are glad that you have solved that.
Hi Qode, I have your river theme and I set up a logo on the nav bar. It used to be that the logo shows up on every page, but now, when I navigate to other pages, the logo disappear. can you please help with this?
Please contact our support by submitting a ticket at https://qode.ticksy.com and provide all relevant information in your ticket.
i tried going to the link and tried to submit a ticket, but when I clicked the product name: River, the browser just refreshes and then nothing happened, Help?
It is important to be logged in with the Envato account from which you have purchased our theme, or log out of support and provide enter purchase code when submitting ticket.
Hi I’m using River theme and wanting to put an embedded youtube video on my site. It works fine on the desktop but doesn’t work on mobile. can you advice?
This should be working fine on all devices.
Based on what you’ve said we cannot make any conclusion.
We really need to take a closer look, so please, submit a ticket and include your site URL with wp-admin access.
There appears to an issue with Visual Composer plugin in River Version 5.2 and WordPress 4.8.1 which is a security update.
The issue relates to the Style scroll down menu not allowing changes when in backend editor mode. This is resolved when switching back to Classic editor mode can you advise when you will release an update to resolve this matter.
This is fixed with Visual Composer version 5.2.1. We will include new version in theme update, but if you can’t wait for update, you can contact our support over https://qode.ticksy.com or over email support[@]qodeinteractive.com
The theme is still packages with Visual Composer 5.2. When will the most current version 5.4.2 be made available for updating?
We will include plugin update with theme update as explained in this article https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.245886596.1068361229.1494855372-1438803025.1429707923 . If you can’t wait for update you can contact our support at https://qode.ticksy.com and they will install latest versions for you.
Do you have a target date for the next release of the theme and will it included Visual Composer 5.4.2?
We will be releasing updates according to amount of requests and theme priority. We have released Bridge recently and next update is planned for Elision theme, and after it we will work on Subway and river and other themes. As we already explained, if you just need latest plugins you can contact support at any time.
Hello, Instead of masonry, is it possible to have the blog aligned in a similar grid as on this website> https://www.itsnicethat.com/ http://www.awesomescreenshot.com/image/2956410/a01aa86b9bdade4b4e010b18025dfa3c where all blog posts are either 2 or 3 on a lign in which they all have the same pre determined space?
Blog masonry will display smaller posts, and for layout as on provided link, it maybe can be achieved with some css code when small images template is used, and for that you can contact our support by submitting a ticket at https://qode.ticksy.com
Will there be a new release for this theme as I just tried to upgrade to Wordpress 4.9.1 and the visual composer element stops working, It works fine in Version 4.8.4. This seems to be a problem with older versions of Visual Composer as the newer version in your Bridge theme works fine. Please advise.
Latest theme version Bridge 13 have Visual Composer 5.4.4 which works fine with latest WordPress. Please update the theme and VC plugin to latest versions. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
We will also include even never VC plugin in upcoming theme update which should be released in a week or so.
Hi Qode are you saying that a new version of River will be released in a week or so or are you referring to Bridge, as the site I’m concerned about has River installed?
Hi again Dave,
Sorry for misunderstanding. I was referring to Bridge. For River theme just contact us over email at support[@]qodeinteractive.com and we will send you latest VC version. River theme update will go after Bridge update, so it will be in around 10 days.
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