I’ve attempted installing this theme several times via both the Wordpress Admin Panel and FTP. When I upload the files via FTP the theme does not show in the available themes for the domain, but when I upload via the Wordpress Admin Panel I get a “Wordpress Failure Notice”. Is this an issue you’ve seen widespread, is there an available solution?
Thank you in advance for your help!
are you trying to upload zip file called river.zip?
Yes, “river.zip” is the file that I attempted uploading through the Wordpress admin panel.
When uploading through FTP I unzipped the file, and uploaded the “river” folder to ” /wp-content/themes/”
Neither seemed to work for me.
I have also attempted downloading the theme from Themeforest a second time, thinking that possibly the package I received the first time around was somehow corrupt, but redownloading the theme files proved to present the same issue. Wordpress error through the admin panel, and WP not acknowledging the theme when uploading via FTP.
Maybe this link could help you: http://support.envato.com/index.php?/Knowledgebase/Article/View/269
And also try to increase max execution time of your server setup.
If this theme is not working well out of box, it wouldn’t get accepted at ThemeForest. Problem is on your end and if you want our support, please submit ticket to http://qode.ticksy.com/.
I am thinking of buying your theme. Have you tested it with Responsive Slider? I have purchased it to work with my current site and wondered if I would encounter any issues.
I meant Revolution Slider! Sorry!
We did use Revolution Slider with our older themes, but we switched to Layer Slider as it has more effects and features. I think it should work fine with Revolution Slider as well.
I purchased the theme a while ago and when I went to set it up I relised you can only add 1 image at a time to the portfolio, as photographers this is usless. When I asked about this _I was told it was due to be added to next update, it still has not. Can you tell me if this function will be added and if so when? If this is not available I need to ask for a refund.
We have this feature in our to do list, but we can’t promise the due date.
If you want a refund, we are only authors, ThemeForest has exclusive rights on selling, so you have to speak with them.
I’ve installed this theme several times via both the Wordpress Admin Panel and FTP, the theme does not show in the available themes list but i found it under broken themes.
‘The following themes are installed but incomplete. Themes must have a stylesheet and a template.’
I am having multiple problems with this theme. I cant get Visual Composer to work, I cant get the contact form to work, I cant get items to show in my portfolio and I cant get photo galleries to open in a lightbox.
Could you please submit a ticket on http://qode.ticksy.com/ and describe your problem there, give us a temp access to your admin, so we could help you?
Step process is not working on my install… No extra plugins added.
Also, have you tested the theme on WP 3.8?
Could you submit a ticket on http://qode.ticksy.com/ and past us a link to your site so we could take a closer look?
Regarding WP 3.8, yes we have tested it, we didn’t find issue any issue. Do you have some issues?
Hello guys at Qode,
I have some questions. Pardon me if they are too much of ignorance.
1- By default, the selection color is red and doesn’t match the color I want for the rest of the website. How do I change it?
2- I can’t seem to add the site logo. With element inspector I can see it is there, but invisible and offset. Is there a certain size or file type that I have to use?
3- I am also having problems with the header resizing feature – It won’t resize, and when I got it to work, instead of resizing, the header just got a little upwards. Maybe this is related to problem #2?
Congrats on the excellent work!
1. In Qode Option -> General Options -> Selection color
2. Could you past us a link of your site or submit a ticket on http://qode.ticksy.com/ and pas us a link there so we could take a closer look?
3. Well, definitely you need to open a ticket on http://qode.ticksy.com/ and desribe your problem there, provide us with temp access and support stuff will help you.
I’ve opened the tickets! Thanks for your quick response!
Thanks a lot. What’s your ticket ID?
Tickets #144543 and #144609
we passed your ticket ids to our support stuff and they will answer as soon as possible.
I have purchased the theme and uploaded the root river.zip successfully.. but when I try to import the xml sample data file nothing happens… my import just says “Import Data” but I never get to the complete portion.. I have uploaded the xml file directly to the server via FTP to the uploads folder and still nothing… I have not heard back on a support ticket either.
Anyone with accurate directions would be very much appreciated
You probably need to increase max execution time of your server setup in order to enable import of demo content.
What is your ticket ID?
The max execution time is 50,000, my memory has plenty of room.. the ticket # is Ticket #143590 if you want to private message me to trouble shoot
Thanks for providing ticket ID. Just assigned your ticket to support stuff and they will address it.
I want to buy your amazing theme, but I have some issues with Firefox (even after a clean install)
1. CPU hogging. It’s probably the Layer slider. Is you demo using the latest version? Maybe something else?
2. Fonts are shown wrong. Look here: https://www.dropbox.com/s/jvihjyyb79jv5gm/Screen%20Shot%202014-01-08%20at%2016.30.06.png
Chrome and FF side by side.
This doesn’t only happen with your theme, but a few I’ve tested. Do you have a solution?
Thank you for having interest in our theme
1. It is not latest version on our demo, but we regularly update our theme with the newest version. Not sure why you have those behavior. Is this happening with all rest of the pages? With any other theme?
2. Since fonts are integrated via google fonts, sometimes browsers get confused due to some problems of internet connection.
Everything looks ok on our side: http://screencast.com/t/rhpSdsyV
I have experienced cpu hogging with qoute a few sliders in FF. Maybe 20-30% of them. Maybe an update will fix it. Same goes for the font problem – 20-30% of themes. I have the problem with FF on my Mac and on my windows test system. Anyways, I love your theme and will buy it now, thanks.
thanks for your purchase
I’m building a site for a client using your theme and I must say I’m quite impressed on the versatility!
I have one question, thoug. Is it possible to add content above contact form in the contact page? I’d like to have some two-column content on the contact page and the contact form below it. Now, however, when I try to add content using the visual composer, my newly created 2-column (1/2 + 1/2) content is placed inside another 2-column (1/2 + 2/3) content which has the contact form in the other, wider column.
thanks for your kind words. That means a lot to us
Our contact page template is made in that way that content of the page that has that template set is rendered on the left side of the page. What you can do is override contact-page.php template in your child theme and change it’s layout any way you want it.
Thanks for your quick reply!
I thought that I might be able to change the layout by editing the php file directly but just wondered if there was a way to do it directly in the backend Maybe an option in your future releases
that is a good proposal. We will consider adding that to some of our future updates.
1) A quick question regarding the portfolio single page view – how can I make it so that a tall image doesn’t make the two arrows appear too far below the image.
2) How do I control the size of the grey box within which the title exists? It is smaller on your page.
1) navigation arrows come after all portfolio content is displayed (images and text with meta data). Unfortunately, their position can’t be controlled from our back-end.
2) you can control title height in Qode -> Header and Footer options page with Title height option
Hi. How can we edit the header section. Above the navigation bar where it has phone number and social icons?
You should go to Appearance > Widgets and add content to Header Right and Header Left widgets.
we have som demo content underneath the picture on our blog and we have spent weeks trying to find where it is to delete it.
have any idea where it is located?
Could you please share screenshot so we understand what you are referring to?
This is on all of our blogs. This is demo content, but we cant find where it is on the back end.
It is on our blog section under each blog post
Did you check “excerpt filed” when you edit post?
Yes. That is not a option in our post. Can I send you my login somehow and you can check?
I will start a ticket. Never mind. Thanks
Thank you. What’s your ticket ID?
and how can i add info to the header? we typed the content in the widgets but it wont show
did you also enable header top widgets in Qode > Header and Footer?
yes we did, but no luck with it showing up
can you please send us a link to your site so we can take a closer look?
My logo in footer doesnt show up, do you know whats causing it?
could you please send us a link to your site so we can take a closer look at the issue?
Hi again, You have been talking with my developer about improving the performance of the theme. You advised caching wp plugin (wp total cache or w3 super cache) My developer tried it and the speed doesn’t improve and he hasn’t got an clue how to improve the performance/speed of you’re theme.
Now i have a big problem because i spend a lot of money on the developer and you’re theme and i have an site that looks great but isn’t usable because of the poor poor poor poor performance.
the performance of my site gets n 34/100 so my question is this due of my developer of you’re theme. I think the second what do you think.
So how can we fix this because now i have an beautiful site but an site that doesn’t convert because the performance and ux sucks. Its like driving an ferrari with an smart engine. ( and by the way my hosting provider is fine sot that isn’t the problem)
Any suggestion (i als created an ticket)
Our demo site has 87/100:
This is either problem with your hosting or with something els on your side. Can you share the link to your web site so we can review it?
I’m having difficulties making my site look like the demo on a new Wordpress 3.8 installation. I have also opened a ticket, #145926, thank you!
Thanks. Just assigned ticket to support stuff. They will address it tomorrow.
Hey there, thanks for your help so far! One last thing!
When I look at this slider on mobile, the text is all fuzzy on only the first side. What is that about?
we took a look at your site and on mobile all slides, including texts, look the same. Can you please be more specific about your issue?
Here’s the image, you can see the text is blurred on the first slide. It’s strange! http://imgur.com/hSDCVsj
yes, that is strange. Did you tried setting some other effect on just that slide to see if that will work?
Thanks so much for the amazing theme; I love it!
I wanted to ask though, is there a way to use a YouTube or Vimeo video for the video background sections (as opposed to having to host our own mp4, webm, etc. files?) This would be quite helpful if possible
Thanks for your time!
Thanks a lot
Unfortunately, that’s not possible at this point, but we will see if we can add that feature.
Bought it and I really like the theme, but the support is mediocre and the documentation really needs help.
Again, great theme, but documentation is really lacking.
thanks for your purchase, our support stuff is constantly answering to all tickets that come to our support forum. We are also improving our documentation with every update. Thanks for your note
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