I was wondering if there was a way to sort portfolio items randomly in the Portfolio-widget. My client would like to have 4 random portfolios displayed on her front page, but the readily available sorting options don’t allow that.
unfortunately, we don’t have that option for now. We will consider adding this option for some of our future updates.
Not sure why, or if this is at all helpful, but the Live Preview demo website that uses this template is really slow to respond and is not loading properly.
we had a little problem with our hosting service, everything is ok now
Not sure if it is due to an updated version of the theme I’m using but I really would like the “loading animation” between pages to be the same as the demo – ie the 3/4 circle that looks like a “C” as it ties in with my brand Clickfire.
Any suggestions? -
could you please send us a link to your site so we can take a look at your loading animation?
The site is only viewable when logged in as it has a “coming soon” page enabled via plugin. I’ve given you logsacces to get in via back via /wp-admin on above-mentioned site via clicking “clickfire”
Did you submit the ticket? What’s your ticket ID?
You didn’t provide access to your web site via this ticket ID.
I’m having a problem getting the theme to load inside of wordpress. Are you getting this from anyone else? It keeps giving me an error when I try and load the River.zip folder.
maybe your server has max file upload size limit. You can also try to install it via ftp, explained as method 2 in our documentation.
You are welcome
I purchased this theme…it looks nice
My problem is with Logo
due to visibility: hidden; cant see the logo
2nd issue is related with video. I am not able to view it in full width.
3rd issue mobile menu is not working.
Is your download is updated on themeforest
we can inspect problems on your end if you give us WP admin access to your web site via ticket here: http://qode.ticksy.com/.
I wonder if there is any way to display a contact form on a section, in the home page (I am trying to build an one-page site)?
Unfortunately, there is no way to do that using our contact form, as it’s page template, but there are form plugins which comes with shortcodes and you will be able to place them anywhere on the page.
Hi there! Great theme here! I’d like to purchase it but I’d like to test it on my iPhone 5. Does it automatically become mobile responsive? The menu doesn’t seem to work.
It seems to be a fixed layout than a responsive one on my phone.
Did you try to close ThemeForest preview frame at the top or access demo url directly: http://demo.qodeinteractive.com/river/
Ok. I removed the frame and became responsive to my iPhone but the righthand side menu doesn’t seem to work.
I just tested side menu on iPhone 5s and didn’t find any issue. What exactly is issue on your end?
When I clicked on an item on the menu, I wasn’t sure if it was working. Is there a way I can test out the theme on my site before I can purchase it?
I’d like to purchase this theme now. If it doesn’t work for me (which I doubt), is a refund possible?
You can request refund directly from Envato (ThemeForest) as they are responsible for sales. You can also ask them in advance if that’s possible. We are exclusive authors at ThemeForest so they handle everything related to sale of our items
Ok thank you! So far their support has ben awesome.
I tested the theme on my iPhone 5 again and the menu doesn’t seem to work when I click on “blog” and others. I don’t know if it’s just my phone. I have a question on the gallery post. When I click on the image to view, the preview pop-up seems to be smaller than the image i clicked and when I click the fullscreen button, the image enlarges beyond the phone screen. Is there a way to fix that?
regarding menu, you need to click on small arrow on the right side in order to expand it.
Can you share the link to page you were testing with iPhone (preview popup issue)?
Hi, I clicked on the small arrow but the child menu is not showing.
And for the pop-up issue, it’s basically the columns’ thumbnails and gallery.
I was just able to reproduce both issues and I assigned them to one of our developers and he will address them as soon as he is done with other tasks.
Thank you! I like to purchase the theme soon. Will these issues be resolved even when I start using this theme?
I can’t commit right now to any deadline when those issues will be resolved, but it will be resolved in the future.
I’d like to purchase it anyways, since it still works with the pc. Have you tested it on the iPad and other Android tablets?
Yes. We have iPad4 and Samsung Galaxy tab
Awesome! Thank you
Hi, I just bought the theme the other day. Still figuring how to go about it. How do I set a featured video background like in the demo site?
How do I change the video size therein?
You can set video background if you edit Row and set row type to Section. Video background fields will appear then
Video fits size of the section (width of the browser and height of the section).
Where can I find the Row and Section?
Do you have a video tutorial on this subject?
How do I change the height of the section? Do I use the video player element or the RAW html element?
How do I put the social icons on the side area like the ones in the live demo? Sorry for all the questions. I love the theme…I just don’t really know how to go about it.
No worries at all, we are here to help you
Sorry, I was wrong about section height, just checked it with other developer. Height of the section is defined by height of the video.
Side Area is widgets area. You should drag Text widget to it and add this code to Text widget:
<h6 style="color: #fff;">CUSTOM PAGES</h6>
[vc_separator type='transparent' color='' thickness='' up='10' down='7']
[vc_separator type=’transparent’ color=’’ thickness=’’ up=’10’ down=’9’]
Thanks a bunch! It’s still a lot for me to figure out cos I’m not very familiar with web language haha.
How do I put the contact page on the side area?
Is there a way to put video within the layer slider for homepage?
Or how do I create my homepage with the video background like in the demo site here: http://themeforest.net/item/river-retina-multipurpose-wordpress-theme/full_screen_preview/6059307
You will need to use some plugin in order to put contact page via widget, for example Contact7 plugin.
Yes, layer slider supports videos. You can read their documentation, it’s included with ours
You should create Row element, set its type to be Section and option to use video background will appear. You will need to prepare self-hosted videos.
I finally got the side area worked out. Thank you!
Do youtube links work as self-hosted video?
What does “Video background (webm) file url” mean?
I tried to using a video url from a self-hosting site but it doesn’t seem to work. I may be missing something.
Where exactly are you trying to add Youtube?
Video background has different formats for different browsers: mp4, ogv and webm. You need to convert your video to all 3 file types.
You can also submit ticket to http://qode.ticksy.com/ and we can take a look at problem directly on your web site
I was trying to embed a youtube link on the mp4 slot but it didn’t work. So I uploaded my video onto another self-host site and onto my website with another plugin. But it didn’t work either. How do I convert my video and where can I do that?
can you please give us more details and URL of the page with problem via ticket here http://qode.ticksy.com. Also please provide WP admin access and post ticket ID here.
I figured out another way to put up videos on my homepage. I used the layer slider and its great!
I was working on some pages and i wanted to put a post carousel like in the visual composer video I saw in the documentation but it’s not in the elements. Where do I find this element? I believe it’s called the “teaser posts grid.”
Can you post a link to such element so I can understand your question better?
It’s the post carousel in this video: http://www.youtube.com/watch?v=CglFoJ1gwuc
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can enable this shortcode for you
Thanks! Will do.
Do you have any video/blog tutorials on how to use the porfolio post/category?
Unfortunately, we don’t have, but please ask questions there and we will help you
How do I enable the comments in each of my blog posts? It doesn’t seem to appear.
you should enable them in Qode > Blog for blog lists and in Settings > Discussion also for blog single.
Ok cool thanks!
How do I remove the category title on the blog list and how do I change the font of the blog title?
Please post your question to http://qode.ticksy.com/ and include WP admin access so I can assign it to support stuff. Also, please post ticket ID here.
As I was editing my posts, some of my links didn’t have color a link should have. I set my links to a black color in the Qode Settings but it does not seem to appear here: http://remytongol.com/newsletter-february-may-2013/#!
Let move to ticky and give us wp admin access so we can debug it. Just give me your ticket ID here
My ticket number is #157626 Thanks!
Thanks. Just assigned it to support stuff
Just so you know, the link color and bold font is not functioning in most of my blog posts.
And the spacing is not working now.
Thanks. Please update ticket with those details so I can assign it to support stuff again
Ok. Just did.
Thanks Just assigned it
thank you! I’d like this fixed asap
You ticket will get replied asap, during the day
Thank you so much!
Hi! I’d like to know if you can set the max-width and max-height of the video background.
Video background fits width and height of the section. Does that answer your question?
That’s the problem when the video is less than 1920px width
I understand, but it would look awkward if it doesn’t fit the section
I have a pre-sales question. I would like to know if there is a possibility to link directly from a portfolio preview image to an external URL. In your demo I see that the portfolio images link to a portfolio detail page, is there a way to link directly to an external site?
There is no such option built-in, but there is always on option to tweak the theme via child theme and change how portfolio list shortcode is rendered. If you are familiar with working with child themes, that should be easy task for you.
Hi, I purchase this item, but i would like to know how can i manage the home page?
You can make any page home page in Settings > Reading
hi, i like very much your theme, is there any posibility to get it in html version or, to get the parallax home in html version . thanks a lot.
Thanks a lot
Unfortunately, we don’t have html version of the theme, as we develop theme directly on our WordPress framework.
Are there any .psds out there of this theme?
Yes. We can provide your what we have. Just submit your request to email@example.com (and ignore auto-reply message).
Hi, i´m editing the theme of my client, and i´ve noticed that in the home, the html5 video with the text QODE INTERACTIVE , AWESOMENESS IS OUR PASSION, put a label at the right corner of the video, that says easyhtml5video.com, and i´ld like to know how can i cut that label or what free soft can i use to get the same effect or how can resolve it, thanks a lot
That label was added to video itself as we used free eacyhtml5video software to convert video. You will need to prepare your video in another software without this label.
yes, i ‘ve noticed that, and iwant to get that video called video_background.mp4 but without that label
just use some other software for converting videos and it will be ok
Another question, when did you get the video from the jungle , used in that html5 background video. i´ve looked in videohive.net and istock and i cant find it.thanks.
We are taking our videos from istock video collection.
thanks for your answer, yes i’ve looked it, can you provide the link or the tag word to search that video? because it is impossible to find it without a word? tried jungle but nothing.
you should try at concepts and ideas category.
I have just recently purchased your theme,the demo is impressive. I have installed it and it is a success but now I am trying to customize it.. I want to have the home page same as the live demo with parallax but I am not able to . Do you have a detail documentation which I can refer to. As the doc along the download does not specify how to add parallax to the site.
Please help me at the earliest.
Did you manage to import demo content and parallax used on home page? If not, submit ticket to http://qode.ticksy.com and include WP admin access and our team will help you to setup it
Just a quick questions before I start using the theme.
Do you have updates planned soon? I don’t want to start working with the theme if you have updates coming in the next few days.
we are planning to release new update soon. You can start using our theme, update will just make it better. It won’t breake anything that you’ve already built.
When is the planned release date?
Unfortunately, there is no date defined yet and there are no major changes in new release. We will just provide fixes and update slider plugin to latest version.
I’d like to have the option to play video inside thumbnails, both in the blog and portfolio. It seems to be implied here : http://themeforest.net/item/river-retina-multipurpose-wordpress-theme/full_screen_preview/6059307
BUt the play button doesn’t work.
playing videos is available on blog lists, as you can see here: http://demo.qodeinteractive.com/river/blog/large-image-2/ Playing videos in portfolio list isn’t available at this point. Can you please send us a link of the page where it didn’t worked so we can take a closer look?
Thanks! Actually, now it works.
- can I change the blog post size in masonry blog?
- will the option to play inside portolio thumbnails be added?
one more question
- can I put a list of related items, or better yet, the whole portfolio, underneath the single portfolio item?
masonry size can’t be changed through our back-end, it requires some small modifications in code. Adding that functionality won’t be simple, but we will consider adding that Unfortunately, it’s not possible to add related portfolio items beneath portfolio item.
I have problems with my subject, I need help to correctly configure the installation of the web page. Some things I do not understand.
The logo or no load is placed correctly.
The menu disappears when the web is responsive.
The theme is very good but I wish he were right.
My web is http://www.digitalwebsite.net/v07
please submit your ticket to http://qode.ticksy.com/ with link to your site and admin access and our support stuff will help you with your issues.
I have spent more than 15 days awaiting response to the problems of the website … Technical Support does not answer or does not exist …
At the end I will have to waste money and buy another theme.
Thanks and regards
I am sorry for slower reply, we are hiring more people to join support stuff, but it takes time. Please post here ticket ID so I can manage it and make sure it’s answered.
Hello, my Ticket #153792
Thanks. Just assigned it to support stuff.
Hi, awesome theme!
Only one question: I would like to know if it is possible to divide the page into 5 columns.
If unable to, can you suggest me some tricks?
unfortunately no, it’s not possible to have that layout because Visual Composer itself doesn’t support that layout.
Thanks for your kind words
Hello, so I bought these theme… well it is amazing.
I´m very frustrated I can´t use it because wordpress gives me a “Failure Notice” try again… I´ve installed other themes in this particular host, without a problem. Does your theme have a problem with other plugins?
The theme is installed many times without any issue. Does that problem happen when you try to upload it? Did you try alternative way via ftp explained in documentation?
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