462 comments found.
taking a lot of resources and getting php errors kindly assist [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 195 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 196 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 191 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 192 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 193 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 193 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 195 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 196 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 197 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 195 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 196 [15-Sep-2023 05:34:00 UTC] PHP Deprecated: Invalid characters passed for attempted conversion, these have been ignored in /home/golimpopo/public_html/wp-content/themes/roam/framework/lib/mkdf.functions.php on line 197
Hello,
We couldn’t reproduce this on our installation of the theme.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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hi when i click on Roam Dashboard where you can input your purchase code it give me this error : Sorry, you are not allowed to access this page.
Hello,
We couldn’t reproduce this on our local installation. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Please help. I purchased this on behalf of a not-for-profit as we loved the design and thought it would fit our requirements. We made some modifications for our needs (not so successfully or cheaply) thinking it would be easy for our team to easily use and add information. After spending over a few thousand dollars (please don’t judge, I’m hurting…. ) we have a product that we can’t use as it is WP Bakery which is way too difficult for non-tech people to use compared to Elementor. I have royally screwed this up and cost this not-for-profit a few thousand dollars. Please help… Is there a quick easy fix to transfer for this template to Elementor? Otherwise we have to start from scratch and it is going to cost us money we no longer have….....
Hi there,
When it comes to WPBakery the themes native import method comes with WPBakery and it is not Elementor supported. You are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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I’m not sure that going to the help centre will solve my problem if you’re saying it is not Elementor supported and the process of even getting anyone to reply in the Help Centre is a nightmare.
Hi there,
You can always read more about the refund policy on Envato.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I bought the theme in 2020, however, I am no longer using the domain where I initially used it and it expired, I wanted to use the theme again, but it asks me to unregister it and I have no way to do it, what can I do to can i use the theme again?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, pre purchase query. I’m thinking of buying the template, but I’m worried that the last update is from 2021. My server has LAMP with PHP 8.2, will it work fine?
Hello,
Thank you for reaching us!
We haven’t tested the theme with PHP 8.1+ yet. We recommend using the theme with PHP 8.0 or PHP 7.4.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Don’t know why I get this error: Warning: Trying to access array offset on value of type bool in /home/httpd/vhosts/travel2south.com/httpdocs/wp-content/themes/roam/vc-templates/vc_row.php on line 179 on my public page: https://www.travel2south.com/local-travel-company-ecuador/
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Mikado Portfolio part of
Qode Interactive
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For sure it’s the last version since 2021…. and I have all plugins up-to-date and also php last version…
Support
Mikado Portfolio part of
Qode Interactive
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Hi, how can I disable the side menu?
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
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Ajax error Revolution slider
Hi, I can’t edit Revolution Slider. When opening any slider it says AJAX ERROR. I’ve already increased define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ ); Thank you!
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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can you check the support tiket faster. have a big issues. thank you.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
I note that the ROAM theme has not been updated since Sept. 2021. Do you intend to update the theme soon, and is it still supported?
“Your theme (Roam) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”
roam/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.4.0,
roam/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1
Thank You,
XIMBALO
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Please try suggestions from this article – What To Do If You Get The Outdated Files WooCommerce Message.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! Someone answer me too, please? I really need your help.
Thank you very much!
Hi there,
We do see that your request has been responded so if you need any further assistance please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello!
- Please help me to know where to translate the following options from:
1 – https://prnt.sc/y7iAmcGrJiWd 2 – https://prnt.sc/rzytJbupLuDr 3 – https://prnt.sc/UNQpPd6Ou4sR 4 – https://prnt.sc/eVJJnKhn61ph 5 – https://prnt.sc/43OIDHFlY6RK 6 – https://prnt.sc/NkWFmI8VeuLE
- From where I change/translate the following links; 1 – https://prnt.sc/MHxZjTx__ZAa 2 – https://prnt.sc/YGXu7KDL3nod
- How to change photos from here: https://prnt.sc/PSu_59tmTHN9 How do I add/use the tour booking module, can I find a tutorial somewhere? https://prnt.sc/rzytJbupLuDrThank you very much!
My site: https://eorizonturi.ro/Hello! Someone answer me too, please? I really need your help.
Thank you very much!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hello, does this theme support RTL?
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, Hope you are well. I sent a support query on Wednesday and have had no reply yet. Can you let me know when someone will get back to me? support tickets #219016 and #219058, we need urgently a prompt response since your system is not working in PayPal. The current error is “Please log in to book a tour” We cannot sell our tours due to an error in your system, the instructions in the manuals have already been followed but they are NOT functional or updated, an update of the Theme to 2023 is suggested
Hi there,
We do see that your request has been responded so please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, Hope you are well. I sent a support query on Wednesday and have had no reply yet. Can you let me know when someone will get back to me? # 216358
Thanks Taz
Hi there,
We do see that your request was answered so please continue the conversation with our support team and they ill be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! I did something stupid. I installed on https://orizonturi.nexoria.ro/wp/, then I deleted this subdomain, but I forgot to deactivate the license.
Now I bought eorizonturi.ro and I can’t put the license on this domain.
Please help me so I can install the license on eorizonturi.ro!
This is the theme just bought from you:
https://themeforest.net/item/roam-an-adventurous-travel-and-tourism-theme/20569489#Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So in your case, if you still need assistance with this you are also more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hi! Please help me from where to edit the header in the image. Thank you very much!
https://prnt.sc/LU1bGtCvQvJwHi there,
You will find this within Appearance > Widgets > Top Header widget area.
If you need any further assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hey, I would like to buy your theme but I wonder if we can put a section of “Adults and Children” that we can add (+) or subtract (-) to the “Search” part like Booking.com.
Hi there,
Thanks for writing in! You can only specify that there is some discount for children so people can ask for that, but it doesn’t relate to booking. You can only book single priced tour.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! I would like to buy this theme, but it was updated 1,5 years ago. When you’ll When you’ll add compatibility wordpress 6.1…?
Hi there
Thanks for taking an interest! The theme will be updated for sure and we have tested it on the latest WP version and PHP 8 and it works well. Of course it will be updated and the compatibility will be added to the change-log.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Pre-sale Question , Why this theme has So High Price ? and Why still do not updated in 2022? Whats Wrong? Author does not thinks about theme feature?
Hi there,
Thanks for writing in! The theme is compatible with the latest version of WP and PHP 8 so it will work fine, of course it will be updated as soon as possible and the latest compatibility will be added to the change log.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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When will you do an update for last wp versions?
Hi there,
Thanks for writing in! We do not have any ETA when the update will be released but it will be for sure as soon as possible.
The theme can be used with the latest version of the WP and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
You will for sure be notified once the theme update will be released.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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