161 comments found.
Hi is this theme compatible with PHP 8.1? I want to upgrade my hosting server to PHP 8.1 but it seems the theme is broken?
The theme work best with PHP 7.4.x or PHP 8.0
Regards
Hello, the option ‘banner with button’ does not work anymore. Could you fix this? Thanks
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you to fix the problem.
Regards
Thanks for your answer, unfortunately it does not help 
I do not have support anymore… I cannot open a support request.
However I am writing here because it is a problem that appeared with an update of the theme itself. Could you check it out and get back to me?
It has nothing to do with my installation, it is within the theme. It does not show in the demo anymore either… https://preview.themeforest.net/item/robin-a-furniture-woocommerce-wordpress-theme/full_screen_preview/20045842?_ga=2.202194903.777163708.1696433753-2115102521.1633812069&_gac=1.152316491.1695767453.CjwKCAjwgsqoBhBNEiwAwe5w06Jvjzn0LdFshHV6EVXl3V2pXYuQJXFJmTgUq57ZV9uIdh7BQv0iFRoCSN8QAvD_BwE
I have asked several times about this issue already, so I hope you can help me today with the ‘banner with button’ item.
Regards
If your support has expired, you can also reach us via email at linhdo@insights.is
Thank you
Hello, i’m having trouble with google maps (map block). For some reason it has stop showing the map in my contact page (https://semanticsts.gr/en/contact-us/). The api key is correct i have tested it in all my other sites
Hi
You must enable Billing on the Google Cloud Project at:https://console.cloud.google.com/project/_/billing/enable
Learn more at https://developers.google.com/maps/gmp-get-started
For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
Don’t forger Enabling Geocoding API as well as Maps Javascript API to the project in Google Cloud Console. Don’t forget to add Geocoding API to API key restrictions as well.
Hope this helps.
Thanks
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you to fix the problem.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Hi, Could you please help me with this problem: With the theme update, the block ‘banner with button’ does not work anymore. Even in the demo it does not show the block anymore. https://robin.thememove.com/minimal-design Could you update the theme to make it work again please? Regards
Hello
Since your support has expired, please send an email to support@thememove.com. We will help you check and guide you step by step.
Thank you
Hi, it looks like the block ‘banner with button’ does not work anymore in the updated version of the theme. Do you have a solution? Regards
Hello, we apologize for the late response, we missed your comment. Please send an email to support@thememove.com. We will help you check and guide you step by step. Thank you!
Some of the Robin elements on WPBakery builder isn’t working on the back-end. Here’s the screenshot: https://snipboard.io/GPUfZC.jpg
- WPBakery v6.10.0 (Latest) - WP Version v6.1.1 (Latest) - Theme version and core plugins v2.1.7 (Latest) - Did a fresh install. No other plugins are activated
Hello, the theme is working fine from our side so we will need to check your site to find the root cause of the problem for you.
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you step by step to fix this issue.
Thank you
Okay we sent them an email together with details of the website.
Still no response from that email address. Any solution on how to fix Robin elements WPBakery when building the page using back-end editor?
Hi,
Temporary, please use the Front End editor to use those element/widgets while waiting for our new update.
Regards
Hello, I have updated the robin theme that I bought a few years ago on my website. But I need to install the latest version of WP bakery as I cannot edit the pages anymore since the installation of the theme update. could you help me with this issue? thanks in advance
Hi,
You need to update your theme with all plugins to the latest version to make it work.
Regards
Hi, thanks for your answer. When I uploaded the robin theme update, it did not include all latest versions of the plugins you need to use the theme. Do you have a link to download WP bakery for example? As I can not edit my website anymore… Regards
Hello
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you to solve the problem step by step.
Thank you
Any chance to fix this bug? I’m using the latest version of WP, WC and TM-ROBIN.
Thank you!
Hi,
Please contact my support team at https://thememove.ticksy.com and provide your site’s admin credentials, my team will check it for your better.
Thank you.
Hi,
I can’t send a ticket without paying for extended support. Since it’s important bug that we can notice on the demo website, I thought it would be important for you to fix it. Could you let your developpers know about this bug? Otherwise, let me know how I can let them know about the bug without extended support. Many thanks!
Hello
Since your support has expired, please send an email to linhdo@insights.is. Our dev team will follow up and help you solve the problem. I have also reported the problem to the dev team, but I recommend you send an email to get updated about the problem.
Don’t forget to provide your site’s admin credentials for faster help.
Thank you
Google map external scripts are loading in the background even though we are not using any Google maps on webpage. Please refer here: https://snipboard.io/TEg6xl.jpg
The issue can be also duplicate on the demo site.
Hi
Google API always running in the theme.
There is no option to disable it yet.
Hope this helps.
Thanks
Thank you. I hope your team can disable Google API in the future updates because this is one of the reason why PageSpeed insight(PSI) gives low metric scores.
Noted! Thank you for your suggestion.
Hey is that theme include demo with images?
Hi, normally all images are just for preview purpose only.
The Insight Swatches won’t show in woocommerce settings
Hi,
Please write an email to frank@thememove.com (don’t forget to mention your username then I can recognize you) – and send me your site’s admin credentials, I’ll check for you.
Thank you for your reply, i have send you an email.
What’s your email?
Your email was in my spam box.
I need to update the theme (v. 1.7.1 to last) which I bought 4 years ago and my license has expired. By purchasing a new license, how can I update directly from the administration area without losing my data?
You should backup first, then update theme by following this instruction: https://document.thememove.com/robin/
Hi,
Please contact my support team at https://thememove.ticksy.com and provide your site’s admin credentials, my team will fix it for you
Hi im experience issues after theme and plugins update, my website is just a blank white screen and when i enable the debug mode i get errors about Fatal error: Uncaught Error: Call to undefined function wp_body_open() in /wp-content/themes/tm-robin/header.php:34
when i edit the file and remove this line everything works <?php wp_body_open(); ?>
i also have no theme options available to do any customization to the theme itself.
Please write an email to linhdo@insights.is and share your site details then i will check it for you.
Thanks
Hello you need to change the number of products in the category now there are 9 products how can i do more?
Please go here: https://prnt.sc/1czeq38
Thanks!
You are welcome.
Hi , is the demo content and photos available with the purchase?
Hi,
The photos available to import with all contents.
But to use it for your live site, you need purchase the image license.
Regards
The latest theme version isn’t compatible with revolution slider. Where can we send the site credentials just incase you need it? thanks!
Thanks for your comment. You can send a support request at https://thememove.ticksy.com – our team will take a look to check.
Hi, We are having several issues with the theme, including incompatibility with WP 5.7, WooCommerce 5.0 …, can you give us a theme update date? thank you very much for your answer
We will update the theme soon. Thank you!
I admit that I am worried about what you mean by “soon”. Do you mean a few days?
Next week we will update.
Many thanks for this answer. In this case, I wait a few days to launch my client’s new site, because today it has errors related to the update of WP and WooCommerce.
Hello
if you have any problem, you can write a ticket in our support system https://thememove.ticksy.com/ then we will help you check it better.
Thank you.
When putting a simple banner the word image appears on top
Can you send me your site’s URL? Let me check it.
My site is under development on a local server but i see you have the same issue on your demo page https://robin.thememove.com/interior-shop/. Also you can edit or ad it in backend editor, and when you ad it in frontend you can’t see it in backend. Thank you for your immediate response!!!
We will fix this issue asap. Thanks for letting us know.
Is there any option of payment gateway, can we add other payment option except COD?
You can set up more payment by going to Woocommerce > Settings > Payment option (for Paypa, Stripe, etc.)
You should use the plugins that support these payments.
Hello, There are a few missing files in the latest theme version that I need so I can update the theme, the ones below : vc-params/robin-ajax-search/robin_ajax_search.php vc-params/robin-chosen/robin_chosen.php vc-params/robin-datetime-picker/robin_datetime_picker.php vc-params/robin-number/robin_number.php vc-params/robin-social-links/robin_social_links.php
Can you tell me where to load those files?
Thank you
Hello
Please upload the theme package to update, don’t update each files.
Thanks
Hello, that is what I did and they are still missing.
Please write an email to frank@thememove.com and provide your site admin’s credentials, I’ll check your site from admin side.
